Sent laptop to Dell for LCD repair and came back with older BIOS?!

First I'd like to say, the turn around time for this repair was AMAZING. I dropped off the laptop at a local DHL Wednesday, late afternoon. It is now Friday morning and I got it back already! . I had to ship it from CA to TX.... I was rather impressed, even if it was just for a simple LCD swap.

Anyway, everything about the laptop seems ok, but as the title of this post says, the BIOS got rolled back to some older version A04. I originally had A07. It's a Vostro 1400 by the way. Why in the world would Dell do this? Did they swap out something else too, like the motherboard or the BIOS flash part? Has anyone else experienced this after sending their Dell in for repairs? Keep in mind, I only sent it in for them to replace the LCD.

 

Dell usually puts everything back to stock when you send stuff in for repair. That's why the tell you to remove the hard drive so that they don't flash the OS back to the factory settings.

They do this because they want the computer to be back in the same shape when new so they can rule out the problems that may have been caused by the user upgrading stuff like the BIOS for example.

 

Sounds like they replaced the motherboard as well, th replacement lcd must not have fixed the issue or caused another one.

 

In before me adinu, I worked for Dell but the engineers never told me this. Sounds like a reasonable explanation though

 

Thanks for the quick reply and explanation. Funny thing is, I wanted to replace the LCD because there was a chip in the glossy coating, I even put a sticky note on it to help them find the chip. It sounds like it's standard procedure to flash the BIOS and what not, but how that would help fix a chip in the screen is beyond me!

Anyway, thanks again!