Shipping Hell

I need to vent a little here. Because of the delay on my 1520, I needed to change the shipping address because I'd be in college. A simple issue to resolve right? So I call up dell, who tells me its an easy fix, and bam! Its done. Or so I thought.

Once the box made it to DHL, I checked the tracking number and guess what, it still had the original address. All that was changed was the recipient name had changed from mine to the university I was at.

So I called Dell again, who assured me that once the package arrived at one of DHL's package centers, the computer would be redirected to the new address. But when I checked the tracking number the morning of delivery, I found it had been delivered to the original address. And get this, DHL let the gardener sign for it.

So now I have a 1800 dollar machine sitting out on the front door step of my house. So I called up my sister who lives a half hour away, and she drives over and grabs it, and takes it to work. I called DHL and had them pick up the package there so it could be shipped as soon as possible to the right place.

I checked today and the package arrived in the city, and though it was supposed to be delivered today, it was never put on a truck for delivery. I'm still waiting. GAH!

 

Dell's never good at keeping promises.

 

that is down right odd.you should show tell dell that and if you did chat, prove to them this happened with your emails.maybe they will compensate something.

 

OMG! That is nuts!

 

At this point, I just want my laptop.

 

That's not Dell, that is DHL (formerly Airborne Express). They have a long history of doing that nonsense. I've known them to leave packages at the wrong address out in the rain, a mere 10ft from a well covered porch (yes, porch was open and correct address on package). Though I still would have expected better in how they treat one of their better clients (in this case Dell).