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    So far Dell service ROCKS!

    Discussion in 'Dell' started by techaholic, Apr 12, 2006.

  1. techaholic

    techaholic Notebook Geek

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    I made a mistake with my Dell Outlet E1705 (GO) and had $217 of yr accidental damage dialed in. Well my Laptop had already shipped, so I phone to see if I could reverse my error :( . Anyway the rep said, how's about I give you a $150 off and you can keep the 3year accidental damage contract :eek: . The 3 year warranty I wanted was supposed to cost an extra $98. So all she had to do was refund 217 - 98 = $119. Instead she gave me $150 and let me keep the 3 year accidental coverage, and said we want to keep you happy :D
     
    techaholic, Apr 12, 2006
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  2. James

    James Notebook Evangelist NBR Reviewer

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    Thats amazing :eek: . I have never had a problem with Dell service (I bought my g/f an inspiron 6000, so the warrenty is in my name). Sometimes they are a bit hard to understand, but no biggie. I have heard the horror stories though, so I hope I am never one of the victims.
     
    James, Apr 12, 2006
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  3. xAMDvsIntelx

    xAMDvsIntelx Notebook Deity

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    That's the nice thing about big companies - they can comp. about anything :)
     
    xAMDvsIntelx, Apr 12, 2006
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  4. techaholic

    techaholic Notebook Geek

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    Hey xAMDvsIntelx, howdya like that E1705?
     
    techaholic, Apr 12, 2006
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  5. otaku

    otaku Notebook Deity

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    Nice deal! i've been pretty pleased with the service I wouldn't say it rocks but is good. I've went through a few keyboards and a few soda spills and they've always got me covered. The best thing about dell is they have great prices, good service and warranty coverage. I just wish they'd get design down I've yet to see a dell I found visually appealing
     
    otaku, Apr 13, 2006
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  6. gridtalker

    gridtalker Notebook Virtuoso

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    Yes they can comp you lots of things which smaller companies can't do
     
    gridtalker, Apr 13, 2006
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  7. USAFdude02

    USAFdude02 NBR Reviewer & Deity NBR Reviewer

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    I agree...that is a great deal. I think Dell has some of the best comps out there. Not many companies would do that for their customers.
     
    USAFdude02, Apr 13, 2006
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