So how can we let DELL know they need to change?

Obviously their new inspirons have many issues...major issues...screen..headphones, ect... But how will they wake up and fix the issues? will they notice by all the returns? will they need to be contacted by us?

 

I think it's practically a David vs. Goliath battle between us and Dell changing their ways, but without the miracle in the end. Dell won't change their ways because unfortunately us at NBR are a minority when compared to the average Joe mainstream laptop buyer who doesn't know the difference between a processor and a mouse.

 

dellideastorm.com

 

You didn't cause it, you can't control it, you can't cure it, but you can contribute to it.

 

thats funny u mention Goliath, because in my pcmag it shows an ad for the 6k xps desktop, and it says "in the real world, Goliath wins!"

 

So long as they continue to sell as many machines as they have been, there is no reason for them to change - just like every other large corporation out there

 

um.. I think Dell's made lots of changes, but whatever.

 

It's pretty naive to expect a premium product at value pricing.

 

We might be able to petition by getting signatures from the users of Dell inspirons. If we do get significant amount of signature maybe they start to listen to the problems and try to fix it rather than just ignoring it. I mean Dell knows Notebookreview.com and they even mentioned that they know our existence through their blog.

Whether it will work or not it seems to be the most plausible way to get rid of these problems that the lappys are seeming to have.

PS. it might be unrelated, but I got the idea from another forum ClubRSX.com where the Acura RSX drivers made a signup list to Honda requesting that they fix the second gear grind as it seemed apparent that many of the RSX had the same problem.

any ideas?

I haven't received my laptop yet, but I sure would like all these problem fixed and maybe they'll do a recall or something...

 

LCD screens are all the same in the notebook world in the sense that they pretty much come from Chi Mei or AUO optics these days. Even the mighty macbook pro uses screens from these companies. One screen might be good, and another one might be bad, but either one would qualify to be put in an inspiron or a macbook pro. Now sometimes they also source Samsung or LG, which is sometimes better than Chi Mei, and sometimes not. It depends on luck of the draw whether you get a good Samsung panel, for example, or a lower cost panel like Chi Mei. Further complicating matters is that maybe Chi Mei makes a great 1280x800 but a poor 1440 x900 panel. You can't guarantee which panel Dell, Apple, or HP is using for a given laptop model, so I would not buy based on reputation that a notebook's screen is reported to be awesome.

A possible exception might be an LED screen b/c I'm guessing that there are far fewer suppliers. I am not immune to the brainwash--I tend to think that Sony's Hi-Color or their LED screens are pretty uniform in that they may be sourcing from one place or they may have an exclusive on a particular panel, b/c their uber expensive models tend to have pretty good screens. But for the masses, you might as well prepare for the worst and hope for the best, b/c that's the way the market is and will be.

That's what I think.

 

Here is the link to ClubRSX.com where they petitioned for their problem...
http://forums.clubrsx.com/showthread.php?t=127026

 

maybe my idea is just bad... any other suggestions?

 

I'd say speak out on the blogs... forums... flood their emails/snail mail with complaints. Try to get more media coverage on the problem... etc.

I've been extremely vocal on their blog... and hopefully some good comes out of it.

 

Well, for stuff like grainy screens and headphone noise, you don't need to know the difference between a processor and a mouse. That's just stuff you visibly notice (or not) when using the computer. It's not about knowledge, its just how anal you are that makes it so this stuff bothers you or not. I just want the build quality to be good myself... please don't make a piece of junk that's going to die the day after my warranty runs out. I mean come on.... where else out there can you get a t7xxx c2d processor, a magnesium alloy chassis, and an 8600gt for under a grand? This computer is dirt cheap. And most things in life, you get what you pay for. Yeah, it's still 1000 dollars, but cost is relative. For a new car, $7000 is dirt cheap...you don't expect a new kia to be as nice and built all the attention to details as a new mercedes would be. For a house, $100,000 dollars is dirt cheap. For an 8600 gt/c2d/magnesium chassis etc....this is dirt cheap. I don't think you can expect every other aspect to be up to par with the other, equal component, more expensive notebooks for this price, or there'd be no reason to buy one of those at all.

 

you have a good point there... compared to other laptops this laptop is pretty cheap given all the hardwares that come along this laptop. But if there is a problem on the things we use the most as a laptop (the lcd and the earphone) then they(dell) should at least recognize the problem and try to give us a solution of how we can resolve this matter. The laptop is cheap compared to other laptop with similar specification, but that does not give them the excuse to sell partially working product.

 

If dell's build quality bothers this many people, then why do you continue to buy from them? It makes no sense to buy their product, and therefore support them, then keep it and keep complaining to get free add-ons. I just recently bought a 1420, and if it is not up to par when it comes I'll return it and take my business somewhere else.

 

grainy screen is relative, not every can notice them and probably not every one have that problem either.

if the noisy headphone jack bothers you that much spend $65 and buy an X-FI Creative Expresscard from Dell's website, $65 dollars more the laptop is still very cheap compared to similarly equiped laptops and now you actually end up with a much better soundcard than those other laptops as well.

 

Dell's problem (as expressed by the CEO of Seagate) is that they made their money selling desktop systems to busineses. That market peaked awhile ago and they not only don't sell as many desktops but they fell behind in the laptop market. "Dell does not understand the consumer" is what Seagate CEO said. Dell has been lost and I don't think they even intentionally meant to make all the troubles they got in. Even their accoutning is a mess and it not only took them 2 months to make a return to me - they couldn't even file on time to the SEC and avoid fines.

Dell will probably get in gear someday because most major makers seem to go high and then fall - only to rise again. Dell is probably still trying to get through components ordered long time ago - and not all of them quality. I think it won't be until next Spring (and just over a year that Michael Dell returned) that things might look up. Dell lost a huge chunk of its top (*cough*) managers this past year.

 

I haven't received mine yet. I do games here and there and won't care much if the graininess isn't affecting what I do on the computer. But if it is really bad, as some people on this forum are suggesting, I might have to think of returning this unit back to dell. Some people have said that the lcd looks like there is an oil on top of the lcd screen. I mean that would be horrifying. But on the other hand, standards for quality is different for everyone else... I guess I'll wait until mine arrives....


for the audio... I'm sure there are gazillion ways to get around it as many ofthe previous thread had mentioned

 

I really do wish we can sign a petition... it seems like its a better way than complaining on this forum about the problem and getting nothing in return...

 

You don't like Inspirons, ehh. I think you are not forced to buy them, are you?

 

its a whole different matter if you've purchased your laptop already

 

The average PC user doesn't spend their time on PC-related websites. They like YouTube, MySpace, shopping, and TV. First, we need to infiltrate Amazon.com, and insert an anti-Dell fliar in every single one of their shipments. Then, when network executives get their fliars, we activate hypno-rays to get them to run anti-Dell commercials. YouTube and MySpace contributions will follow suit.

Until then, I plan on enjoying my Inspiron 1520, which just now I read to have "Shipped".

Honestly, I gave up caring about corporate business and politics and boring stuff like that. Just realize everyone wants money, and there's nothing we can do to change that. It's the consumers job to do research on if a product fulfills their needs or not; not the seller to make a product that fulfills the needs of every single person who buys it.

Don't worry
__________toot toot
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__________toot toot

Be happy
________toot toot
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WOOOOOOOOO hooo Hoo hoo Hoo hu ha hu ha hu wa hu.

 

mines still in build stage... hopefully it'll ship within next week...

 

theres no way it can be that bad, either they received a lemon or they have very keen eyes, if the screens are that bad every buyer for a inspiron 1420/1520 and Vostro series would be returning the product.
also none of the review sites complained about a grainy screen either

 

What could be the difference? Any change in upcoming models wouldn't affect your already bought laptop. You could replace it but that is a different thing, and I think you can always return it and ask for a refund.

 

I would not want to waste my time returning the laptop that I already bought IMO. For me I need to buy a laptop before my school starts... and because of this I'd have to go out look for another one, I just wasted 3weeks waiting for my laptop to arrive.

 

What in the world are you complaining about? You have not received the laptop yet, therefore you can cancel and not deal with returning it. Then again you said you would return it if the issues are bad enough. You also want to start a petition when you do not even have the laptop for issues you are not even experiencing?

 

Lets be fair, jak2 did not want to start the petition.

 

You can always get a laptop in a retail store (instantly). Unless there is some killer feature I have not noticed in the laptop you are waiting for (3 weeks!) that you really want to have.

 

This is the first metion of a petition I saw and it was from him. I don't care to argue with the matter, just got annoyed by people in general complaining about buying a Honda Civic and being mad because the interior is not as nice as a BMW. I hear it a lot because I work in a call center for a VOIP provider and people get mad that their call quality sucks while they are downloading large files. You get what you pay for, get over it.

 

Ups, I guess I missed that post you are right.

What I wonder is: why does people complain about something they chose to purchase? I bet Inspirons are not the only laptops available out there.

 

You're very right, that I have not received it yet and I probably don't really know what I'm dealing here. I really want to apologize truely if my comment seemed to complain about the problems that dells laptops seemed to have. I don't know if I have or have not mentioned that I in fact do believe that you get what you paid for. But HEARING FROM WHAT PEOPLE SAY in this forum, I wanted to make sure there are fixes made on thing such as graininess on the screen and the audio so that when I get my laptop in the mail, I'll know exactly what to do. For the petition, I was just trying to give a response to the initial thread and if you found it dumb, I would not really care less because I think that it's not the best method either. I'm just trying to see what is the best way to see the way through this...

and again, I really want to make apologies if my posts seemed offensive to anyone... all I wanted was to provide benefit for all inspiron users on this forum...

 

What issues? None of the Inspiron reviews mentions any of those problems. It is hard to fix problems that do not exist.

 

I used to go off what people say for my purchases and still do to a point. You just need to consider how many people have bought these laptops and how many are actually having issues or complaining. 30 people on this board out of tens of thousands is nothing to worry about. The best bet would be to check for a local Dell kiosk and check one out in person. I personally could not pass up Dell for the awesome price and actually getting an OS disk and not just some recovery disk loaded with crap. However if I am not satisfied I will just return it and perhaps their next product will be better.