So what have you gotten due to Dell's incompetence??

As said above, what, if anything, have you gotten for your delays???

First I got upgraded to Priority overnight...I had already paid the $39 for 2nd day

Second I got $75 off my order

Thirdly(today) They removed the $39 I paid for 2nd day air

 

Free overnight shipping....that's it.

 

I got a free Targus Platinum delux case. A $50 coupon & a $35 coupon. Free overnight shipping, Then when I changed the color on my order I got a $50 credit.

 

A headache

 

LMAO!!!!!!!!

 

At least Dell compensates for their incompetence. Compal just makes us wait..

 

they gave me overnight shipping.

 

they gave me free 2nd day shipping without even asking for it.

my vostro 1500 took 4 days to deliver, which is quite normal. But, my 1400 was ordered, built, shipped and delivered all in 5 days! And, I didn't pay a penny extra

 

a broken heart and ego

 

lol, your comment made my day. I got free overnight and 75 off

 

Nothing. My order from June 29th has gotten me absolutly nothing.

 

Ichiban - Specs?

 

Dude!!! Go to their website and get on the livechat. Ask about your delay. They will appologize and appologize. Reply "what can you do for me besides simply an appology"
Quick reply of a $75 credit came my way

 

2.0GHz, 2Gig RAM, WLED, Geforce 8400M GS, Fingerprint scanner, Jet Black, 8X DVD. Vista premium

 

free overnight
$140 credit
$100 credit
$100 coupon
and also a headache like remix.

 

I'm trying to get into the chat now but it keeps saying the people are busy with other customers

 

I recieved priority overnight, $100 credit, and a bag of my choice!

 

made me laugh. nice one

 

a date with the Dell Elf

 

a new view on Indians/ Pakistanis

 

dell's CSR doesn't represent the indian population. im an indian (and very proud of it).

 

I think it was just a joke...

 

if it was im sorry for taking it the wrong way.

 

Any tips on how to get credit from Dell? I have called customer service a few times, and have only been offered a free upgrade to next day shipping. I ordered my 1520 on July 5th. It'll almost be TWO months before I get it.

 

It may or may not have been a joke but, and this isn't met in a negative way toward any group, Dells failure in this whole program shows many of how deep seated ones prejudisms lie.

I, for example, believe that if Im calling Dell Canada, I should have the right to speak with someone in Canada, and similarly US citizens should have that right.

I have had extreme communications problems in this process.

Wouldn't it be proper to keep the jobs in our own countries for the betterment of our countries.

Having said that, a person in India should be entitled to speak with someone in India. Its a fact of being able to understand ones geographic and demographic background.

I can say, without a doubt, the lack of some to understand English while speaking to English customers, doesnt leave English as the only language of concern.

Im absolutely sure someone in India has become just as frustrated at an English speaking CSR.

Did I get through that though without raising everyones blood???

 

I want some compensation. I would be happy with $100 credit to my account. I already got free overnight shipping. I'm honestly so paranoid right now that I'm scared to ask for compensation. I'm scared I'll piss 'em off and they'll cancel my entire order! My current laptop is gonna die on me soon, and the thought of them canceling on me freaks me out!

 

I got 10% off my order, free remote, overnight shipping, and $100 credit after I ordered my computer which I'm proud of. Also, I second the false representation of indians but no harm done, im sure no ones looking to pick a virtual fight.

 

I just got on their chat system. Began discussing my order status with the woman, then went over any possible compensation. First she stated a free bag but I told her about money coupons in which she offered $35. I knew this was too low, so with a bit of talking she left to check info, and came back to offer $50. Again I knew this is too low so I kept it going, she left for a few mins again to check records and I got it up to $100 in which I just accepted it =] I feel good hahaha. And a big thanks to rtracer for telling me to check it out, thanks a lot.

 

Why did you get on the chat? I am not sure I can get on their chat system and just ask for money off.

 

I got on the chat to get money of course. I did the order status one in order to eventually build my case for compensation because I painted my picture of how I keep getting delays and false info first, then I simply asked about any compensation i'd be able to recieve. After about 20 mins of discussing the matter and deepening my point I got her to go to $100.

 

I got a $100 credit for the delay....

 

Free Overnight, $75 off, and a free mp3 player(cheap one...I tried talking her into giving me a zune). I want more! It's so much fun...its kinda like a game show...see how much you can win!

 

I am glad that nobody else got a date with the Dell Elf

 

delayed from 8/2 to 8/28

first offered a $25 coupon, then a $50 coupon, finally a $50 credit which i took because they wouldn't go any higher. i will try again later for another $50 credit. i will be happy to wait for a $100 credit.

 

I am glad everyone else was able to get something. The best they could offer me was a $20.00 discount off my order. It will be almost 2 months since I ordered that I receive my laptop, assuming that it actually ships this time.

 

seems that hey only credit o US customers? the dutch CSR i spoke told me hat they were not doing any compensation as the delays are a worldwide problem...

 

You really have to enforce your point of why you should recieve compensation, the woman I spoke to on the chat said a few times that she was "going out of her way" to do the offer she was offering, which started at $35.00 but I know that it was BS so I just kept pressing. Never once did she give me a solid "No sir I can not go any higher" she just kept offering me what I could recieve and would never give me an absolute no, therefore I kept going, very kindly, till I got her up to $100.00

 

Was that a $100 coupon/Dell Dollars or simply $100 subtracted from your order?

 

It was a $100 coupon that will go to any purchase I make. I asked if I could get it to reduce the price of my laptop but she said no it can't so I just accepted it. I planned on buying more stuff from Dell anyway so it didn't matter much.

 

How soon do you get this $100? I was offered $100 when I ordered, but it doesn't come until 4-6 weeks after the order is delivered (ensures that customers don't return their order but still receive the coupon). Just wondering if you get that instantly...

 

That's a good point. I found it worked well when I told Dell exactly what I wanted from them. In the past I would just call being upset and hope for something and that usually doesn't work. This time I called them and said first you shipped me a bad screen, now you shipped me the screen I didn't order. I want $350 for my troubles or else lets get started on returning this item and I will never buy another Dell again. They couldn't do $350 but close enough.

 

^ Exactly, there really is not beating around the bush with this just clearly request that you want compensation, in great detail list your grievences and keep to it and it works great. She said my coupon would be emailed to me within 7 business days.

 

Flat out....if you want compensation, follow advise of this thread:

http://forum.notebookreview.com/showthread.php?t=150393

Im only posting it because of the feedback I keep receiving, all positive and flattering.

 

i got free next day shipping

 

To me Free next day shipping isn't enough if its going to take 1 1/2-2months to get the laptop.

 

dude your right about that but i want that damn computer! so i will sitck it out

 

For those curious, this was my second attempt at chat. This had better results than anything I have tried so far. Good luck to everyone else.

Agent (Singh S Karandeep): "As I see from the records, your has been delayed because of the global shortage of the LCD's and the new estimated ship date for the order now is 08/28/2007."
08/08/2007 11:39:20AM Me: "I know the new date is August 28th. I start college before then and I need to know if there is ANY way I will get it before that."
08/08/2007 11:40:16AM Me: "I was told earlier that the delay is due to the color. I would just for once, like to be told the real reason for having to wait 2 months for a laptop."
08/08/2007 11:40:38AM Me: "It is very frustrating to be given the run-around."
08/08/2007 11:41:29AM Agent (Singh S Karandeep): "I understand your situation and I do apologize for the delay."
08/08/2007 11:41:37AM Agent (Singh S Karandeep): "Please be informed that the ship date is estimated and the order can ship before this date."
08/08/2007 11:42:04AM Me: "If the LCD is the issue, why have other customers who ordered weeks after me already received their laptops? I am just trying to understand."
08/08/2007 11:42:47AM Agent (Singh S Karandeep): "Please be informed that the color for the LCD and the LCD screens are backordered."
08/08/2007 11:43:06AM Me: "Do you know when Dell expects this to be resolved?"
08/08/2007 11:43:57AM Me: "I cannot wait months for my system, it just is not going to work. If something cannot be done to insure this new August 28th ship date, I will be forced to go to another vendor."
08/08/2007 11:44:05AM Agent (Singh S Karandeep): "I apologize as this information is not available with us."
08/08/2007 11:44:32AM Me: "Can you give me any compensation? I ordered my system over a month ago."
08/08/2007 11:45:21AM Agent (Singh S Karandeep): "What kind you compensation do you want?"
08/08/2007 11:45:41AM Me: "A discount. By the time I receive my system, it will already be outdated."
08/08/2007 11:48:00AM Agent (Singh S Karandeep): "I will issue a credit of $75.00 after the order gets invoiced."
08/08/2007 11:48:16AM Agent (Singh S Karandeep): "The amount will get credited to the original mode of payment."
08/08/2007 11:48:19AM Agent (Singh S Karandeep): "Will it be fine with you?"
08/08/2007 11:48:50AM Me: "That will be fine with me."
08/08/2007 11:48:56AM Agent (Singh S Karandeep): "All right."
08/08/2007 11:49:14AM Me: "Do you know how confident I can be in the August 28th date?"
08/08/2007 11:50:07AM Agent (Singh S Karandeep): "Please be informed that the ship date is estimated and the order can ship before this date."
08/08/2007 11:50:28AM Me: "I guess what I'm asking is, what are the chances of it being delayed further?"
08/08/2007 11:51:32AM Agent (Singh S Karandeep): "There are very less chances of order being delayed after 08/28/2007."
08/08/2007 11:51:43AM Me: "Alright."

 

^^^^^^^^^^^^
Thats almost the exact same chat I had

 

I got free overnight shipping, and just now received a $100 credit.

 

Already had free overnight, but just got a $100 credit for the delay.... they wanted to give me a coupon, but I should have a 100 coupon on the way too once it ships.

ESD is now on or before 8/28