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    Some Praise for Dell CSR

    Discussion in 'Dell' started by springbok, Aug 27, 2007.

  1. springbok

    springbok Notebook Guru

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    So I placed an order last week for a Vostro 1500. I wanted to upgrade to Vista Premium, so I called Dell CS. Let me just say how much better it is to speak to a US based CSR, than one located in another country. When I ordered my Inspiron, it literally took 2 1/2 hours to clear up an issue when dealing with a CSR in the Philippines, and I eventually just hung up the phone.

    When I called the business CSR, it initially started off shaky. The CSR said I could not upgrade to Premium. I told him to please check again. After a minute or so he came back, apologized, and said it would be no problem. I had to pay the $29 BUT.... he expedited the build, upgraded me to free overnight shipping, and after telling him my concerns about the LCD bleeding and graininess issues, stated he would make sure the best LCD would be used in the build.

    Now, I have not received it yet, so I can't comment on whether the LCD is indeed a good one, but I do know that I placed the order on Friday, and it is already in the boxing state today (Monday). The initial estimated ship date before I called the CSR was the 19th of next month, 3 weeks out.

    Just goes to show..... it's all about who you reach at dell.
     
    springbok, Aug 27, 2007
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  2. vostro1400guy

    vostro1400guy Notebook Enthusiast

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    How can you get yours so fast, are the Irish lazy gits or do CSR's and factory workers use time machines?!?!
     
    vostro1400guy, Aug 27, 2007
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  3. mordeth

    mordeth Notebook Evangelist

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    lol.......first of all they all make promises. second they give the next day delivery to pretty much everyone....and it doesnt exist...its just dhl express which is 1-6 days
    i have talked to 4 different reps fo far and am still waiting for a tracking number on my system...i have no idea when it is coming, most likely it will come after i leave for college. so please don't believe what they tell you until they actually act by it and you see it with your own eyes.
     
    mordeth, Aug 27, 2007
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  4. anime_freak

    anime_freak Notebook Geek

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    lol!!! like that is going to ever happen,

    from my experience i have learnt a lesson, and i vowed that i will never ever trust a dell rep in a million yrs
     
    anime_freak, Aug 27, 2007
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  5. tomcatTX

    tomcatTX Notebook Guru

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    mordeth - "lol.......first of all they all make promises. second they give the next day delivery to pretty much everyone....and it doesnt exist...its just dhl express which is 1-6 days"

    Actually they do change shipping method (at least some times), machine I am on right now was to come ground service...CSR upgraded to free next day air and it was shipped via FedEx.
     
    tomcatTX, Aug 27, 2007
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  6. choy

    choy Company Representative

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    The CSR ain't sitting in the factory assembling ur laptop..!!! but he made u happy and got ur business .... win win situation
     
    choy, Aug 27, 2007
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  7. zfactor

    zfactor Mastershake

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    the dell csr's have no way whatsoever of controlling whihc lcd you get. not gonna happen, now maybe he was able to expedite the order and maybe he did give you overnight that i cant say
     
    zfactor, Aug 27, 2007
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