Somebody Stolded My Laptop... Please Help

Hello,

I was soooo excited to see on Dell order status website that my laptop was shipped! It had a tracking # and everything. So I was checking the tracking number every 10 min! I was that exited! When Purolator website said that the item is on the way for delivery, I sat next to the window waiting for the truck to arrive. I waited for 4 hours glued to the window.
I was SHOCKED when I noticed on the Purolator website after 5 hours that the item was received and signed!
I checked the address on the Purolator website and the address was WRONG, dell's website however has it right!! the address was off; instead of 33-320 it had 333-320!!! same postal code however.
I called Purolator and they said that they'll investigate the matter and call me back. I went to that address and the person denied Purolator every showed up!! I also called dell and they said that they'll be in contact with Purolator.
WHAT A STUPID ASS COMPANY!!!
its been 3 hours and Purolator hasn't contacted me back? Should I call the cops? Because I know the address of that person that took MY laptop.

Please someone guide me... I'm extremely upset at this situation!!!

 

There is nothing you can do but wait and let things work out by itself. Since there was a signing, that means someone signed it, so it can be verified that it was taken in. Assuming the signer does not know your signature, then there is no way they represent you.

Just wait and let Dell and Purolator handle things. It'll delay you, yes but there is nothing you can do just yet. Going to the cops will do nothing since you have no proof(and Purolator won't release private articles to the public(aka you).

 

Can't you get the signature from the website?

 

I think someone stolded you grammar...

Anyway, did the recipient sign for it? Or was it just delivered to the wrong address?

I would just keep contacting Dell and this Purolator you speak of (here in the US puralator is a oil filter company, never heard of them as a shipping company), and get an update of your claim.

 

sorry for my grammar, i'm just flipping out!

Anyways, I called puralator and they admitted to the problem! They said that the person is denying ever getting a delivery! The signature that Purolator has is a print of my name!!!!

 

That really sucks - too bad it went to a home with an a**hole living there. Hope this gets sorted out and you get your notebook.

 

Oh man, that really sucks!!

I can imagine it's tempting right now to take a few buddies and some steel pipes to get your notebook back, but unfortunately the best thing you can do is be patience. Purolater will know how to handle the situation best, and in worst case scenario they are obligated to reimburse you since the mistake is theirs. Just give them a week or so to resolve the situation unless you really feel there's no support take it up with Dell -they chose this shipping company after all-and inform them that you will go to the authorities if the situation isn't resolved whiting a reasonable time.

Goodluck mate!

 

It'd be funny if the cops were called on him

Douchebag.

 

sorry to hear, especially when the guy wont give it back, purolator will take care of it.either that, or you should get aother notebook free from dell, or go to the authorities or something.

 

UPDATE...
Purolator called me and assured me that they'll cover any damages; DUH!!!!
Anyways they said that the person is still denying any delivery!! Purolator told me that if need be, they might call the authorities. However, the authorities might not be able to do anything. Purolator said that they'll use the police as a scare tactics, there is no way the police can lay any chargers because there is no proof that is was him that took the delivery!!!!!!!!!!

I'm about the go and kill someone!

 

If Dell stalls and does nothing, and if you paid by Credit Card, do a chargeback if worse comes to worse.

 

Simpliest thing you can do is hound Purolator and Dell...

Purolator will get the driver to say who he gave the package too and can get the police involved if need be. What will most likely happen though is Dell will ship you a new notebook and get Purolator to pay for it (or Dell will absorb the loss if they printed the wrong address on the label).

You'll just be computerless for a while longer

 

if the address was wrong its not your fault one or the other will have to step up and take care of it.. problem is that it could take a while.. ups claims for instance can take up to 8 weeks or longer (we ship every day through them and fed ex) fed ex is even longer usually... you could end up having to wait till they figure it out.. im sure if you tell them nicely you will in touch with a lawyer and the authorities over this they may get things dont a bit faster.. we have this problem a LOT with ups one of the reasons we keep a lawyer on retainer among other things

i agree about the chargeback actually i would start that now and if you end up getting one you can always cancel it..

at least they admitted to the problem, i hope its that easy for you i really do

 

Ohh hell no. I would be pissed. First I would ATF kick his door in and show him my chopper.

 

I never did chargeback, how does it work.. I called my credit card and they said that dell has to do it...

Purolator said that the process takes 2-9 weeks!!!!!! I'm trying to get in touch with dell and order a new one... I'm NOT waiting that long.
Purolator also said that usually a charge cannot be laid since there is no proof that it is that person living in the house that actually stoled the laptop... Police is used more for scare tactics than anything else! WTF!!!!

 

I would call Dell explain everything, order a second laptop over the phone and later return the first one back when I get it

 

Most likely the shipping company will just absorb the cost and not pursue any legal action. It's cheaper and easier. They will get you another laptop.

Regarding the chargeback: perhaps people are under the impression you just call your bank, complain about the charge, and you get your money back. It doesn't work that way. You contact your bank, fill out the necessary forms, provide supporting information for your claim, and submit the forms to the credit card/fraud section of the bank. They review the forms and determine whether or not your claim is valid. You can't demand a chargeback from Dell, as they shipped the computer. Your problem is with the shipping company, and they have already assured you that you will get a new computer. If they fail to provide a new computer, you can contact the shipper's complaint department and file a claim.

Please don't waste your (or your bank's) time on this. Be patient. If you absolutely can't wait, your only recourse is to call Dell and see if they can do something to help expedite the matter. If you choose to buy another computer, I really doubt the shipping company will get you a refund for the first one.

 

I say you sit outside the theifs front door, and just keep ringing his doorbell until he gives you your notebook. And everyone else is right, just let it handle it seld and everything will be good.

 

I wouldn't do a chargeback until you know more about what Dell is going to do in order to fix this.

Someone signed your name as well, which means the cops now have theft and fraud/impersonation as potential charges. All the cops have to do is get a search warranty (easy as Purlator knows where it was shipped and signed at) and go in .

 

lol... Search Warranty!

I should have ordered that.

 

Dell highly advised me to wait until Wend., after that, they'll put a new order for me...
Anyways, I went to his house again to investigate the matter further, without even ringing his doorbell he yelled from the window to "get the f*ck out or I'll call the police" so I left... they guy lives in a Subsidized Apartment so I wouldn't want to mess with him.

 

but he could always take the lappie somewhere else while cops do the search!sorry if i am wrong

 

Greg,

The shipping company is at fault, not Dell. The bank won't authorize a chargeback when the shipping company is at fault. If a bank did authorize a chargeback, I can almost guarantee Dell would immediately charge the card again. A chargeback is only useful if the company decides not to fight the action.

The authorities aren't the ones who decide to get a search warrant. Unless the Canadian justice system is vastly different from the US system, the shipping company will file a police report and the police will investigate. If enough information is gathered that justifies a warrant, the police will petition the court for a warrant. All of this takes time, and in all honesty, probably longer than the two to nine week claim process.

 

True, but the dude wouldn't know a search was coming.

Good news is that Dell can mark the system as stolen so if that laptop ever has a problem he's out of luck.

 

He could, however, sell it on eBay and whatnot. Does the apartment have security cameras?

 

First: it's Dell that has to issue a refund if needed, because that's the company you do business with.
Second: buying a second laptop has nothing to do with the first one. These are 2 different orders.
Third: Returning the first laptop should be no issue at all.

 

As it was never deliver to the correct address, you can definitely get a refund from Dell and Dell should deal with the shipping company to recover THEIR lost.

 

If I buy a vase from a company, and then UPS drops it during shipping and breaks it, UPS pays for the replacement. If UPS loses it, they pay for it. My point? Once the manufacturer hands the product to the shipper, the shipper is the responsible agent. A replacement will be ordered, but Dell does not absorb the cost.

Here's a similar situation (without the theft). A friend of mine ordered a table saw from a company. The order was processed and shipped. The package never arrived. UPS was contacted and had to research the situation. After a few days, after their research, they contacted the company and had a new order shipped out. UPS had to absorb the cost.

Now, there are two ways to go about getting a replacement. One can contact the shipping company and go through their claims process, or one can contact Dell and see if they will handle everything.

 

How's your throwing arm? I think it's time for a rock through the window... lol

 

that truely is a ridiculous situation, as if the wait wasn't bad enough i feel for you sir

 

Nah, he might hit his laptop.

Take a Louisville Slugger to his car!

 

That's true, but you don't get a refund from the delivery company. The delivery company pays Dell and then Dell pays you. So your statement "If you choose to buy another computer, I really doubt the shipping company will get you a refund for the first one" is not true. The delivery company does not care how many laptops you're gonna buy. The delivery company has a contract with Dell, not you.

Same thing as above.

I'll stick with Dell, cause that's the company that got my money = their responsibility. Any sub-involved companies bear responsibility to Dell.
If Dell can promise a new replacement in a time, that suits the client then wait. Otherwise order a new laptop if it's quicker.

 

A strangely fascinating and informative thread...

Like sleeping through Christmas, then finding out the next day that your irritating little cousin (who happens to be untouchable since he's 'challenged') has taken your present for himself.

My heartfelt sympathies go out to the OP.

 

thanks for all the support guys, its getting late here, I dought the shipping company can do anything this late. I'll wait for tomorrow. I'll keep you updated if anyone is interested!
I didn't even know something like this can happen. I'm sure its some guy working min. wage typing in one hand and jacking off with the other!

 

My sympathies to you! Mine just shipped - hopefully it arrives safely to MY home. Lol.

 

bat to the car sounds like an awesome idea....

and what's wrong with

you just lost my sympathy!! lol

 

I work for the man. The shipping company has to reimburse the customer, not Dell. Dell did not deliver it to the wrong address; Perculator did. Yes, I know this is the hate Dell board but unfortunately, you cannot blame this, too, on them.

I feel so bad for you. That is absolutely *the* worst luck ever! But don't go back to that person's house. If they will take a computer that is not theirs, who knows what else they are capable of doing, eh? I know it bites but just stay on Perulator's @zz and get your money back so you can purchase another system. Or if you have the funds available, go ahead and buy another one and wait for the check from those wrong address delivering little punks!

k

 

Wow, I can't even type with one hand much less multitaks!

But yeah, bring down the warhammer.

 

i feel for ya...

this is why all my big purchases are made to my work address (which is a huge hospital) and I keep track of when a shipment is made, and go straight to shipping n receiving.... no chance i'm leaving a $2000+ laptop sitting on a mail cart for any random idiot to grab with the words "DELL" written all over the box.... might as well just say "STEAL ME PLEASE"

 

you ordered your laptop thru phone,right?
I had my address wrong too before, then when I received the invoice (surprisingly with the wrong address) I called my sale rep to correct my address...you probably never got the invoice, thus you didn't know they had the wrong address?

 

This is entirely not true. Come on, use your brain and think.

Customer pays Dell for the laptop. So Dell has obligations to the customer.
Dell pays the delivery company for the delivery of the laptop. So the delivery company has obligations to Dell.

 

this is why you have someone sign for things when you ship them. i wish newegg would. i hate them leaving $1500 worth of crap on my front steps all day while im at work...

 

Someone did sign

 

yes, I ordered the laptop by phone AND Dell has the right address in their record... here is a summary of the event:
Purolator, a Canadian shipping company, typed the wrong address in spite of the fact that Dell has it right.
my laptop, $2289.21 Canadian dollars, was shipped to the wrong address.
The receiver claimed to be ME and signed the name, the signature was basically a print of my name!
The receiver denies any involvement and claims he has received NOTHING.
Purolator is still trying to retrieve my laptop.
MORE updates as it happens

thanks again, everyone, for your support...

 

This document is from Dell...

TERMS AND CONDITIONS OF SALE (CANADA)

5. Title; Risk of Loss. Title to products passes from Dell to Consumer on shipment from Dell's facility. Loss or damage that occurs during shipping is Dell's responsibility.... etc.

To conclude the argument it is actually dells responsibility when a product is lost during shipping. Legally they are bound to their own terms so you shouldn't have any problems at all... your only problem will be time...

 

Dell should deal with the shipping company.

 

This is ridiculous. This is whats wrong with people in the world. Why can't this guy just not be a complete idiot and realize that he will get caught for taking your laptop and just give it back to you. I'm really sorry man

 

Solution = Arson.

 

no pump poison gas through his vents so that the laptop doesn't burn up

 

next time you take to the guys house PLEASE video tape it!!!