The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Sound Driver Error: Need Help!

    Discussion in 'Dell' started by duosix, Jun 16, 2008.

  1. duosix

    duosix Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    Hi, I've been trying to install audio driver R167855 but every time I try this error appears:

    ExitError:Error=Device Object not present, restart the system and run setup again.

    Restarting doesn't fix it, neither does uninstalling the driver through Device Manager (currently running an automatic driver version)

    I contacted Dell and the support staff couldn't figure it out, and deemed it to be a motherboard malfunction. She said she'd mail me a box to send back to the factory but it's been a week and no box yet.. it took 3 weeks for them to ship my Dell.. I really don't want to send it back for no reason because it will probably take a month to get it back.

    The sound works on my Dell XPS 1530 fine, I'm wondering if there is a fix to this; or even if there is not should I worry about it. I don't mind not being able to install an audio driver because the sound works fine as is.. I just don't want to regret it a few months from now because something is wrong and my laptop crashes during the school year.

    Any advice would be appreciated!
     
    duosix, Jun 16, 2008
    #1
  2. PhoenixFx

    PhoenixFx Notebook Virtuoso

    Reputations:
    744
    Messages:
    3,083
    Likes Received:
    0
    Trophy Points:
    105
    Check if your mic works, because as I remember Mic doesn’t work without the driver. If everything checks out then don't worry. It could be some sort of a driver/registry corruption, in which case you may have to reinstall Windows. Before sending it off to DELL reinstall Windows and see.
     
    PhoenixFx, Jun 16, 2008
    #2
  3. duosix

    duosix Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    Yeah the mic works, it couldn't be a motherboard malfunction if everything else is operating fine then right?
     
    duosix, Jun 17, 2008
    #3