Speaking to someone with authority, how?

If you want to get beyond the call centre robots, how do you demand to speak to someone higher up the food chain at Dell?
I am planning to call and blast them tomorrow over the wrong video card in my Dell. I already had a sour taste from their pathetic delivery excuses (losing my notebook for days but not admitting it).

Since Im not the only one with this problem I know I'm right and I want to speak to someone who I can get an immediate solution from, none of this BS incident number and we'll investigate crap, no way.

So, any tips on getting someone with bit more authority on the phone?

 

What card did you get? What were you supposed to?

 

You can see my thread (and a couple of others) in the main Dell forum + one in the Graphics Card forum (about 3 or 4 different people have posted the same thing happening in the past 2 days).

Was meant to get a 8600M GT, got a 8600M GS

My order and invoice all say GT. Dell have stuffed up and my first phone call to them tonight was useless, they are no help at all.

 

I would just suggest you call Dell and ask to speak with Customer Service. Return the laptop, and re-order if you want to. If they replace anything, it would probably be replaced with a refurb...Dell says they'll send new, but it ends up being refurb.

If they don't let you return at their cost, then inform them you'll be contacting your CC company to have the charges reversed.

 

Im not returning the laptop without an immediate refund. haha as if Im going to let them have my money AND my laptop. I want an immediate replacement at my door step OR a refund. I dont have time to go through weeks of crap with the bank and Dell. They have stuffed up big time and not just with my order, but by the look of it with every Vostro order in Australia at least. Yet they do not acknowledge theres a problem and tonight even had the gall to say that i DO have the GT because the invoice says so!!
They hire some real genuises at Dell don't they

 

I was reading some of the threads on this...

Was wrong drivers ruled out, and we are sure wrong cards have been sent?

 

Well, unfortunately there are procedures that Dell is always going to follow. Think about it...would they give you the money while you still have the laptop?

Anyway, once they receive the laptop you usually get refunded within a week. They say it takes up to 30 days...but it doesn't.

I can guarantee you that Dell will not budge on this one.

 

Yes we are.
And funny how all these threads have popped up in the past few days. Something funny is going on in the Dell factory. They were probably hoping we wouldn't notice.

 

Probably. Musta got a wrong shipment or something...And being a business class notebook, they figured people wouldn't notice.

Keep calling. Call customer care. They will do a exchange...as long as its in the first 21 days. I have had to do two. Takes about 5 minutes.

 

that's the reason why i don't want another dell or their sister company's (AW) products anymore

 

Well I've learnt my lesson now. If only I had read about problems before I donated my money to them. I will go out of my way to tell everyone I know never to buy a Dell.
Mistakes I can handle, but lack of service I can't.