Standby problems with M90

For some reason, my M90 won't go into standby. It did this last Thursday and Friday, but just as suddenly as it had started, it stopped. It's been working fine all weekend and Monday and yesterday, but today.... BAM! won't go into standby again. I've tried everything short of a reformat. I uninstalled WindowBlinds, ran two reg cleaners (CCleaner and RegSeeker), and claned a bunch of unused programs off. But no go. Originally, it started acting up again when I noticed Fast User Switching was turned off and turned it back on. But when I thought that may be it and turned it back off, but still nothing. I have no idea what's going on here. I really don't want to have to reformat. I have some applications like Office 2007 that I don't have a CD for, and which I would have to download again to use. But if it comes to that, I guess I will. Has anyone else had this problem? I'm starting to wonder if it's a hardware problem since I can't find anything wrong with software or the OS.

 

Try this. Shut down all of the programs in your task bar/systray. Then let it stand and see if it will go into standby

Usually standby problems are not hardware related but software related. It might be something simple like firewall/antivirus causing it to not work properly or even a screen saver.

 

I'll try that. I can't think of anything that would be causing this. I haven't installed anything that's in the taskbar besides Comodo firewall, but that was after it started doing it the first time.

 

That did work. But that's annoying as hell. I don't want to have to shut down every process when I want to go into standby. That does not save time. Does anyone else have any ideas as to what this might be? I'm hoping that was just a fluke.

 

That was more of a troubleshooting technique. I didn't mean for you to do it permanently. This helped us narrow down to what is causing it - which is some software that you are running. Now you can starting to figure out which program is causing the problem. I would start out by leaving all of your systray apps as normal, but turn off your firewall & antivirus. Usually these are the two that cause the problems with standby. If your laptop goes off with these two programs off, then you know that one of those two programs is causing the problem.


Standby/Hibernation issues are not easy to troubleshoot, and takes some time. There isn't just one standard answer.

 

Right now I'm assuming it's my AV. I usually don't use my firewall, just the Windows firewall. And this past time that that worked, my AV was the only thing that I shut down (well, unloaded) that I never have before. I'm going to try standby again here in a few minutes with turning off the AV and firewall, and I'll let you know how that turns out tomorrow when I get time. I'm using Symantec Corporate Edition 10.0 if that helps. If this does prove to be the problem, should I reinstall the AV?

 

I doubt reinstalling it will help any. It is probably running in the background and causing problems. You might try using a different antivirus for awhile.

How many processess do you have running?

 

Yes, it went to standby went I shut down the AV last night. I guess that's the problem. But I've used this AV for about a year on more than one computer, and I've never had this problem. I've had it on this computer since the day I got it a month ago, and it only started doing it this past week. Wierd. Anyway, I have 54 processes running at the moment. I'd say that about ten of those I can attribute to the AV.

 

It could just be a compatibility issue. I know Symnatec is a resource hog, but good antivirus protection. It might have a problem with certain software or maybe even a driver. You could try reinstalling it. I would make sure to completely uninstall the previous version and do any manual deleting if you need to.

If I remember right, the percision comes clean, so you shouldn't have any junkware on there to cause any problems. Since it was clean, I would only reformat as a last resort. First, I would try repairing XP if the reinstallation doesn't work. It is really simple and takes about an hour (won't delete any programs/documents). This will repair any registry and common problems in XP. If Symantec has been running fine previously, then might also solve the issue.

 

Symantec Corporate isn't a resource hog at all. The non-corporate, well that's another story. If you are paying for this (not through school or something) then I would raise a fit. If not, just switch AV's (there are plenty of free ones). Maybe you have to turn off a setting.

 

Sorry. I thought the corp. edition was a resource hog. I don't have any experience with the corp version, but considering that he said 10 processess were probably due to it, it has to take up some amount of resources - maybe not as much as the non-corp.

 

The AV is free through my university. And it may not be taking up 10 processes. That's just what it looked like at first glance. I'll turn it off later and see how many processes actually go down. I don't understand why it would be causing a problem now though unless there's a conflict with another application.

 

Make sure it is on your allowed list on your firewall. It may be trying to connect, but it can't and it won't let you standby.

 

I checked and it is actually only using two processes, so not that bad. I'll also check my firewall, but I don't see as how that's going to make a difference because I usually don't have my firewall on when I turn the computer off. Just the Windows firewall.