Studio 1737 - Problems with Video driver/hardware

A month ago I bought Studio 1737 with ATI Radeon HD 3650 video card. From the very first day there was a problem with video driver or hardware.
Each day (sometimes 2-3 times a day) I get the following message:
"Display driver has stopped responding and has recovered. Display driver igfx has stopped responding and has successfully recovered."
The display starts blinking for 3-5 seconds and after that it works fine again or crashes to blue screen with IRQL_NOT_LEFF_R_EQUAL. If it crashes to blue screen it will work find after rebooting.
Most of the time I use the laptop with the external monitor connected (I use it as extended desktop). And I think the problem might be related to the use of the external monitor. I tested 3 different monitors (Acer, Dell and ViewSonic) and it happened with each of those. So I know for sure that the problem is not with the monitor itself. In the same time it crashed only once when I used it without external monitor connected.

After trying everything by myself (re-installing video drivers, updating bios and even reinstalling viste) I called Dell. They asked me to do some things but couldn't figure out the problem. Then they asked to run a diagnostic test and it found Error Code 5300:1028. When I reported that code to Dell tech specialist he said I need to send the notebook for repair/exchange since that code means there is a hardware issue with video card. They agreed to send me another laptop. So I've been using the first one I got for about 2 week and each day it crashed.

A week ago I received the new laptop. It's almost the same configuration. Before setting the new laptop up I decided to run the same Diagnostic test and it showed the same error!!! I called Dell right away and they said it might not be a problem and asked me to use new laptop and see how it works. First day I didn't have an external monitor and everything worked fine. The next day I connected the second monitor and the system crashed just in couple hours. The same happens almost each day. But this one usually just shows the the "Display driver stopped responding..." message and doesn't crashes to blue screen. Anyway the problem exists.

Last week I've been contacting Dell each day. They didn't find any problem but keep saying it's a problem with drivers. They offered to send laptop to them for testing but I can't do so because I need the laptop for each day working.

Does anyone have any suggestions on how to fix the problem? At least does anybody know if it's software or hardware?

If I don't find the solution probably I will have to return the laptop and shop for something else (Sony Vaio AW series). But I like Dell - besides that issue it's working great!

Thanks in advance!

 

Nobody has the same or similar issue?

 

new laptop and the same problem.
you have driver problem.
You need new driver.Don't just check standard page, because they I mean Dell sometimes miss to update your laptop section.
I guess you use the driver form here:
http://support.dell.com/support/dow...-1&impid=-1&formatcnt=1&libid=6&fileid=292002

I had some issues with this driver too.
After I update to:
http://support.us.dell.com/support/...eid=R214434&formatcnt=1&libid=0&fileid=303585

Description
AMD ATI Mobility Radeon?HD 3450 (Driver)
AMD ATI Mobility Radeon?HD 3650 (Driver)
AMD ATI Mobility Radeon?HD 4570 (Driver)
I'm fine.
So give a try with this new driver.

 

yes i got a similiar problem, about once a week will show blue screen IRQL_NOT_LESS_OR_EQUAL.

 

Thanks for the reply very much!
How did you get to that page with the new driver at Dell website? I'm just curious where Dell list new drivers...
I'm not sure it would work for my computer because in the Compatibility section it says:
Compatibility
Systems
Studio Laptop 1537
Studio XPS Laptop 1640

... while I have Studion 1737 (17" display).

Do you think it should be compartible with my model?

3 days ago I turned of Vista Aero and so far it works fine...

 

That's pretty much the only solution that works. I have the same problem on my desktop when I had two monitors connected.

It's pretty well known, just google the error message. Nobody (Microsoft, ATI, nVidia) knows what's causing it or how to fix it.

 

If you got IRQL_NOT_LESS_OR_EQUAL, you can download the new camera driver from
http://ftp.us.dell.com/input/CREATIVE-LABS_INTEGRATED-WEB_A06_R213648.EXE
It fixed my problem. Try it.

 

It totaly never mind unless you have the same video card!
I have Studio 1535 and I'm with this new driver for month.
And I'm issue free with AERO on and with default Camera driver - vista.
Vista SP 2 RC!

I'm planing to test new Creative driver for the camera, because I had issue with the old one.
But for now I'm well with standard cam vista driver.

 

Thanks guys! I will try it!