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    Studio return ?

    Discussion in 'Dell' started by carveboarder13, Apr 30, 2009.

  1. carveboarder13

    carveboarder13 Notebook Enthusiast

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    Ok so I have posted this before, but I am getting really tired of Dell's customer service (after 2 non working units!) and this one was my screw up

    The Studio 17 is too bulky and heavy; I wouldnt mind getting a 15 with the same specs or even an inspiron or Vostro- There are several good deals with Vostros- are there any advantages to the Vostro line?

    So How would I go about getting Dell to accept a return of the studio w/o a restocking fee--- Could I just tell them that the bottom and top of the computer get exceedingly hot and the machine randomly turns on and off?

    Suggestions?
     
    carveboarder13, Apr 30, 2009
    #1
  2. Luke1708

    Luke1708 Notebook Virtuoso NBR Reviewer

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    Tell them you've gone through 2 flawed units and your current one is also flawed. Tell them you either want your money back or you want a 15" studio/vostro/inspiron. Ask to speak with the manager.
     
    Luke1708, Apr 30, 2009
    #2
  3. Cin'

    Cin' Anathema

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    Call and ask to speak with a Resolutions Specialist..DON'T even go with the Rep. route... ;) Explain to to the Resolutions Specialist you want resolve, and you would like now vs. later. Have all your paperwork in hand, and all the problems you have had, laid out in front of you...to show detail.

    You shouldn't have to pay a restocking fee with the problems you are having..Normally you have 21 days from date of return for a return or replacement for a new lappy.

    Based on your problems..you shouldn't have a problem get a refund or replacement..w/out the restocking fee ;) If you do, there are other avenues, such as the Unresolved Issues form, etc.. ;)


    Cin ;) :)
     
    Cin', Apr 30, 2009
    #3
  4. mxl180

    mxl180 Notebook Consultant

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    2 non working units... did they not power up? Was this right after opening box?
     
    mxl180, May 8, 2009
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  5. nomoredell

    nomoredell Notebook Deity

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    new vostro xx20 series is thinner and equipped with nvidia gpu.
     
    nomoredell, May 8, 2009
    #5