Survey

Hi all currently i'm a student need help in understanding dell market,
can help out in answering the survey? Thanks for replying.

What brand of dell laptop you using?

Have you considered other brands?

Why do you choose Dell in the end?

Do you do research before you buy? Where do you get your information about laptop?

What do you use it for?

Purchasing
Was it easy to find help for any queries which you had during your purchase?


Was the buying process complicated? In what way?


Did you manage to purchase exactly what you wanted for your laptop? What do you like best about it?



How secure did you feel during the purchase? I.e. were you worried about internet security etc?



Delivery
Did you know exactly when your product was about to arrive?



Were the delivery instructions simple to understand?



Was the date and time for delivery flexible?



Were you confident that you had received what you wanted in good condition? Why?

How long a warranty do you have for your notebook?

When your laptop fails, did you bring the product to the service center or did they provide on-site-repair?


What software and accessories do you use together with your laptop?



Age:
Gender:
Occupation:
Country:

Thanks...

 

What brand of dell laptop you using?
Studio 15

Why do you choose Dell?
Easiest + Customisable + Cheapest

What do you use it for?
Everything from surfing to media to image editing.

Purchasing
Was it easy to find help for any queries which you had during your purchase?
Google = win

Was the buying process complicated? In what way?
Nope

Did you manage to purchase exactly what you wanted for your laptop? What do you like best about it?
Yep. It's fast, not too heavy + well built.

How secure did you feel during the purchase? I.e. were you worried about internet security etc?
Perfectly secure.

Delivery
Did you know exactly when your product was about to arrive?
No, but I had a fair idea.

Were the delivery instructions simple to understand?
Umm wait at home?

Was the date and time for delivery flexible?
I knew the courier so I guess this doesn't apply

Were you confident that you had received what you wanted in good condition? Why?
Yes. Everything was/is flawless.

How long a warranty do you have for your notebook?
Standard 1 year

When your laptop fails, did you bring the product to the service center or did they provide on-site-repair?
I think I have to send it in. Can't see anythign going wrong with it though.

What software and accessories do you use together with your laptop?
Too much to list, mediamonkey, gimp etc.

Age: 17
Gender: Male
Occupation: Student
Country:

 

What brand of dell laptop you using?
Latitude D610 and a Latitude D420.

Why do you choose Dell?
Easy to buy, cheapest, most reliable (durable, good build quality) and good support/warranty.

What do you use it for?
Web Browsing, word processing, media and some gaming (on the D610)

Purchasing
Was it easy to find help for any queries which you had during your purchase?
I don't remember having any queries.

Was the buying process complicated? In what way?
No,

Did you manage to purchase exactly what you wanted for your laptop? What do you like best about it?
Yes, I got what I was looking for at the time. It's durable (i.e. Ability to being dropped repeatedly) while still performing reasonably well.

How secure did you feel during the purchase? I.e. were you worried about internet security etc?
No

Delivery
Did you know exactly when your product was about to arrive?
No, I had a vague idea.

Were the delivery instructions simple to understand?
Yes.

Was the date and time for delivery flexible?
I didn't try to change it.

Were you confident that you had received what you wanted in good condition? Why?
Yes, it looked absolutely brand new (not a scratch)

How long a warranty do you have for your notebook?
3 years + Accidental damage

When your laptop fails, did you bring the product to the service center or did they provide on-site-repair?
They provided next-day onsite repair.

What software and accessories do you use together with your laptop?
Too many to list. Firefox, Office 2007, Photoshop, vlc, etc.
Accessories: Razer Deathadder mouse.

 

Thanks purplegreendave and the general...
Hi the general is it possible to know roughly your age and occupation?

 

What brand of dell laptop you using?
XPS 1530

Why do you choose Dell?
Ease of purchase, EPP discount, like the brand/notebook, pricing, warranty-service-support

What do you use it for?
Personal use...multi-media, internet, word processing, etc.

Purchasing
Was it easy to find help for any queries which you had during your purchase?
Very easy, NBR = Most excellent resource!
Along, with Google = is your friend!

Was the buying process complicated? In what way?
No not at all, it was the decision to purchase that was most complicated!

Did you manage to purchase exactly what you wanted for your laptop? What do you like best about it?
Yes! It's my first lappy ~ Meaning I love everything about it!
It's fast for sure!

How secure did you feel during the purchase? I.e. were you worried about internet security etc?
No, not at all I purchased directly thru Dell EPP

Delivery
Did you know exactly when your product was about to arrive?
I had an ESD...but checking daily thru Online Account Order Status, calling the Automated Tele #, and checking with Customer Care helped

Were the delivery instructions simple to understand?
Yes, it was being delivered to my home..If I was not there, they wouldn't leave it...I would have to take the delivery attempt tag, and pick it up at the local DHL depot. (which I ended up doing) worked out fine.

Was the date and time for delivery flexible?
Yes, it was Next Bus. Day, though I wasn't home, I simply picked it at the DHL Depot after work.

Were you confident that you had received what you wanted in good condition? Why?
Yes, after I opened the boxing..I took the time to look it over with a *fine tooth comb* per se, to make sure everything was as it was supposed to be!

How long a warranty do you have for your notebook?
3 years, including accidental

When your laptop fails, did you bring the product to the service center or did they provide on-site-repair?
On-Site..already had to have them come out and it all went well

What software and accessories do you use together with your laptop?
Bluetooth Wireless Mouse, software there are too many to list: FF3 for sure!...

Age:
Gender: Female
Occupation: Account Manager
Country: USA

Thanks...

 

What brand of dell laptop you using?
Inspiron 9300

Why do you choose Dell?
Configurable, reasonable price.

What do you use it for?
Overseas University studying and home use.


Purchasing
Was it easy to find help for any queries which you had during your purchase?
I didn't have any problem.

Was the buying process complicated? In what way?
Nope.

Did you manage to purchase exactly what you wanted for your laptop? What do you like best about it?
Yes I did. It's a desktop replacement so it WAS powerful with reasonable price.

How secure did you feel during the purchase? I.e. were you worried about internet security etc?
I didn't worry that much.


Delivery
Did you know exactly when your product was about to arrive?
Yes.

Were the delivery instructions simple to understand?
Yes.

Was the date and time for delivery flexible?
I don't remember that much but it was fine.

Were you confident that you had received what you wanted in good condition? Why?
Yes except the LCD monitor where I expected that there would be quite a few dead pixels and I wouldn't bother to ask for a replacement because it was shipped but not an in store purchase.

How long a warranty do you have for your notebook?
1 year.

When your laptop fails, did you bring the product to the service center or did they provide on-site-repair?
On site.

What software and accessories do you use together with your laptop?
A lot of softwares and some games, a mouse, a keyboard after my "W" key broken (must be too much gaming where WASD movement are used!)


Age: 22
Gender: Male
Occupation: Student
Country: Hong Kong -> Australia

 

Thanks cin and zeta..

Just a question, have you considered other brand of laptop when you buy dell?
As in you can buy other brand from the retailers immediate rather than waiting for the laptop to come?
is it because your work place or home is quite far from the retailers?

 

Hey no prob's, and good luck with this BTW....

Nope, I looked at others..and found Dell to be what I wanted...(I think I knew from the start ~ I would be getting a Dell)...and I really didn't mind waiting for the lappy to come...As, I had already procrastinated enough before ordering the 1530.

My home isn't far from other retailers...I just got a good EPP discount, and fell in love with the 1530...so my *fate* was sealed that way!


Hope that helps!

Cin!

 

What brand of dell laptop you using?
XPS m1530

Why do you choose Dell?
Customizable options, good deal, good experience with previous Dell notebook

What do you use it for?
Schoolwork, gaming, Internet, multimedia


Purchasing
Was it easy to find help for any queries which you had during your purchase?
n/a

Was the buying process complicated? In what way?
no

Did you manage to purchase exactly what you wanted for your laptop? What do you like best about it?
kind of wanted the Centrino2 refresh but a great deal happened (and still Dell hasnt released the refresh) It is MUCH better than both notebook/desktop i was upgrading from, and is lighter, and thinner than my previous notebook


How secure did you feel during the purchase? I.e. were you worried about internet security etc?
no


Delivery
Did you know exactly when your product was about to arrive?
original estimated date was early august, it shipped out mid july, go figure


Were the delivery instructions simple to understand?
yes


Was the date and time for delivery flexible?
yes


Were you confident that you had received what you wanted in good condition? Why?
yes, did dead pixel test, ran some benchmarks tests, games, everything is working 100%

How long a warranty do you have for your notebook?
3 years

When your laptop fails, did you bring the product to the service center or did they provide on-site-repair?
n/a


What software and accessories do you use together with your laptop?
WinVista Ultimate x64 // Office 2007 Ultimate // Firefox3 // Nero8 Lite // Kaspersky Internet Security 2009 // Photoshop CS3 // Samsung T220 // Canon Prixma MP610 // Logitech Z2300 // Logitech VX revolution // Logitech LX710


Age: 22
Gender: M
Occupation: Student
Country: Canada

 

thanks cin and top gun

 

Hey no prob's be sure to let us once know, once it is all completed ~ how it turned out for you!

Cin

 

Dont have it yet so will update when i do
What brand of dell laptop you using?
Studio 17

Why do you choose Dell?
Customisable and cheep

What do you use it for?
Surfing the web light gameing
Purchasing
Was it easy to find help for any queries which you had during your purchase?
i just look at this website

Was the buying process complicated? In what way?
nope

Did you manage to purchase exactly what you wanted for your laptop? What do you like best about it?
yep and for alot less then i thought. I like that it was cheep and love the look


How secure did you feel during the purchase? I.e. were you worried about internet security etc?
Na i get most of my stuff online.


Delivery
Did you know exactly when your product was about to arrive?
no but i had a good idea


Were the delivery instructions simple to understand?
yes


Was the date and time for delivery flexible?
yes


Were you confident that you had received what you wanted in good condition? Why?
Dont have it yes well edit when i do

How long a warranty do you have for your notebook?
1 year

When your laptop fails, did you bring the product to the service center or did they provide on-site-repair?
i just send it back if it did fail.

What software and accessories do you use together with your laptop?
Mouse, external HD


Age:24
Gender:Male
Occupation:
Country:Canada

 

Thanks kensik...

Feel free to comment anything about the laptop market now? i.e like what services or gadget on the laptop that you want or willing extra pay for.

 

What brand of dell laptop you using?
XPS M1330

Why do you choose Dell?
heard about its name from Ads+DPA gave me a credit of USD 2000

What do you use it for?
School, may be work too.

Purchasing
Was it easy to find help for any queries which you had during your purchase?
yes

Was the buying process complicated? In what way?
Not really

Did you manage to purchase exactly what you wanted for your laptop? What do you like best about it?
Oh yea, I wanted a small powerhouse and M1210 was the one. (The later M1330 was somehow even better, except only 2 USB)

How secure did you feel during the purchase? I.e. were you worried about internet security etc?
I felt very secure as I didn't think Dell would let something stupid happened to ruin her reputation.


Delivery
Did you know exactly when your product was about to arrive?
I thought it would be on the 20th but it arrived on the 16th...So no I didn't know


Were the delivery instructions simple to understand?
yes


Was the date and time for delivery flexible?
hard to tell...my mom picked that up for me


Were you confident that you had received what you wanted in good condition? Why?
yes because it was my first time buying a laptop. I never read stories about horror laptop stories before

How long a warranty do you have for your notebook?
1+3=4 yrs in total

When your laptop fails, did you bring the product to the service center or did they provide on-site-repair?
on-site

What software and accessories do you use together with your laptop?
FF3, MS Office 2007, Photoshop CS3, Image J, Magic Tool...etc


Age:22
Gender:M
Occupation:Full time student, part time Lab Assistant
Country:USA

 

What brand of dell laptop you using?
XPS M1730

Why do you choose Dell?
Customisable, at the time, most powerful laptop available for easily the best price. Also get a EPP discount due to my work.

What do you use it for?
Mostly home computer, games, surfing internet etc.

Purchasing
Was it easy to find help for any queries which you had during your purchase?
Yes

Was the buying process complicated? In what way?
No

Did you manage to purchase exactly what you wanted for your laptop?
Yes

What do you like best about it?
The dual 8800's give it awesome performance, can handle any game thrown at it. Love the screen, 17" is great for surfing the internet, games, movies etc.

How secure did you feel during the purchase? I.e. were you worried about internet security etc?
Felt completely secure.


Delivery
Did you know exactly when your product was about to arrive?
They gave me an expected delivery date, it arrived exactly on time, very good.


Were the delivery instructions simple to understand?
Yes


Was the date and time for delivery flexible?
Yes


Were you confident that you had received what you wanted in good condition? Why?
I was confident it was brand new, everything worked (except for the webcam) but they came out within 1 day and fixed it.

How long a warranty do you have for your notebook?
2 years + accidental damage warranty

When your laptop fails, did you bring the product to the service center or did they provide on-site-repair?
They sent a tech out next day to fix it here at home.

What software and accessories do you use together with your laptop?
Logitech speaker setup, external 500gig HDD, Logitech G7 wireless mouse.

Had the machine for about 7 months now, been faultless. Will be picking up a Zalman NC2000 cooler soonish, and also checking out the 24" Dell monitors.

I originally purchased an XPS M1730 at Christmas, but unfortunately only the 8700 SLi card was available. I received the machine, loved it, but found the performance to be lacking. So I called, explained, and was able to return the machine with a full refund (minus delivery). Now that is service. Consequently, a few months later, the 8800's were released, I then purchased one.

Its for this reason and others that I'll continue to buy from Dell.

 

Thanks alexzeon and Pommine..
i guess mostly of you buy the laptop from the net. Have you all do a research on it or go to retailer to get a feel of the laptop first.

Pommine, after you bought the laptop they still refund you although it is not dell fault. Cool, that a good service provided my dell.

 

What brand of dell laptop you using?
Inspiron 1520
Have you considered other brands?
Not really. I also looked at Alienware, but that's a Dell sub-company
Why do you choose Dell in the end?
I liked the customization features available when building the notebook. You can opt out of some of the bloatware notebooks include (e.g. no trial of norton or mcafee or AOL, etc)
Do you do research before you buy? Where do you get your information about laptop?
I asked in forums for notebook suggestions based on my needs. I was recommened Dell. I checked out the site, made some systems, and liking what I saw, went with the notebook.
What do you use it for?
Besides basic stuff, I use it for gaming and graphically intensive engineering modeling software (Inventor Professional, SolidWorks)
Purchasing
Was it easy to find help for any queries which you had during your purchase?
I didn't really have any. I knew what I was going to use it for and my budget and winged it from there.

Was the buying process complicated? In what way?
It wasn't. I had criteria I used to search and chose what was available to me.
Did you manage to purchase exactly what you wanted for your laptop? What do you like best about it?
My only gripe was that as I used the Outlet, I managed to get the exact components I wanted, but not the ideal color. Still, the price was unbeatable so I stuck with it.
The graphics card is great on it. It runs all modern and old games at great speeds and isn't a power-hungry monster. Its a year old and still has another good year left before I would consider trading it in.

How secure did you feel during the purchase? I.e. were you worried about internet security etc?
I never considered this.


Delivery
Did you know exactly when your product was about to arrive?
Dell's site gives an estimated ship date and delivery date. It also gives tracking numbers, so I had a very good idea of when it was going to arrive.


Were the delivery instructions simple to understand?
Don't remember


Was the date and time for delivery flexible?
That would depend on the courier I suppose. I was home for my notebook, but note that someone has to sign for the package. If I had missed that delivery, I am sure I would have had the option of calling and scheduling a better time.

Were you confident that you had received what you wanted in good condition? Why?
The notebook had excessive padding, so I was certain nothing happened to it.

How long a warranty do you have for your notebook?
It started with a one year. Due to some issues, I have to have the system exchanged, and extended the remaining warranty to 2 years for the replacement.
When your laptop fails, did you bring the product to the service center or did they provide on-site-repair?
Depends on your warranty. I have at home warranty service so that's where I get my repairs. In the exceptional case that several at home repairs don't fix a problem, they will ask that you send the system in for repairs.
What software and accessories do you use together with your laptop?
Software: MS Office 2007, Steam, Inventor Professional, Solidworks, various games.
Accessories: Logitech USB Mouse, Sennheiser e350 headphones, SimpleTech Signature Mini 120GB external HD, Case Logic Sleeve


Age: 19
Gender: Male
Occupation: College Student (Mechanical Engineering)
Country: United States

 

Oh yeah, forgot to mention:

One thing you should also fit into your budget is some sort of external backup HD. The one I have listed is an excellent drive; some also like the Western Digital Passport drives.

External HDs are a bit costly, but are worth it for the extra security of your data. Trust me, it sucks a lot having a HD die on you and not having any backups of your music/video/documents (especially as a student).
If you cannot afford one now, get one within the first month or two and commit to a weekly/bi-weekly sync to the drive.

 

Thanks death stick...
hmm tag a external HD with a purchase of laptop...

 

OR, if you already happen to have a spare drive or two (which happens when you are in the practice of getting a new machine every few years, you can also just purchase an external enclosure for it. That's the cheapest possible way (usually) to get a back up device. I got one for 30 bucks that can handle a SATA or IDE drive. My sadness being that I only have a 65 Gig drive available to me at the moment. But it works like a charm.

Open up any of those external HDD's and you will find that the cases are more like adapters than anything else. Otherwise it is a standard HDD that gets fitted in there. Sweet!

 

Almost forgot: I am going to take the survey shortcut. "DELL - easy to buy!" But that's it. Service, refund, everything else in my opinion is a struggle.

 

What brand of dell laptop you using?
XPS M1530.

Have you considered other brands?
Yes.

Why do you choose Dell in the end?
Customization, relatively cheap compared to other brands with the same specs.

Do you do research before you buy? Where do you get your information about laptop?
Yes. The Internet.

What do you use it for?
Mostly for college and some occasional gaming.

Purchasing
Was it easy to find help for any queries which you had during your purchase?
Yes.

Was the buying process complicated? In what way?
No, other than the fact that it took forever for the laptop to be built.

Did you manage to purchase exactly what you wanted for your laptop? What do you like best about it?
Yes. Pretty solid computer overall.

How secure did you feel during the purchase? I.e. were you worried about internet security etc?
Pretty secure, well as much as that's possible with online transactions.

Delivery
Did you know exactly when your product was about to arrive?
After it was actually shipped yes.

Were the delivery instructions simple to understand?
Yes.

Was the date and time for delivery flexible?
Received it on the first try, so can't comment on this.

Were you confident that you had received what you wanted in good condition? Why?
Can never be sure about what condition things arrive in. Haven't had any problems though.

How long a warranty do you have for your notebook?
One year, will probably extend it for another year later.

When your laptop fails, did you bring the product to the service center or did they provide on-site-repair?
On-site repair was provided when I wasn't happy with the noise of the DVD drive.

What software and accessories do you use together with your laptop?
External hard drive, external speakers, mouse, USB hub. As for software - MS Office 2007, media players, various programming tools, etc.

Age: 21.
Gender: Male.
Occupation: Student.
Country: USA.

 

What brand of dell laptop you using?
Vostro 1700

Have you considered other brands?
Always, as I also own an HP Tablet.

Why do you choose Dell in the end?
Price/performance/feature/size all fit my needs better then other brands at the time.

Do you do research before you buy? Where do you get your information about laptop?
Yes, I use Notebooreview.com and searching google as well as OEM sites for hardware/software comparisons.

What do you use it for?
Work and school.

Purchasing
Was it easy to find help for any queries which you had during your purchase?
I ordered online.

Was the buying process complicated? In what way?
No.

Did you manage to purchase exactly what you wanted for your laptop? What do you like best about it?
Yes and no. I would have loved an 8800m at the time but that wasnt important then or now. But yes I got everything I wanted and needed and then some.

How secure did you feel during the purchase? I.e. were you worried about internet security etc?
No, because this was well before the SSL/redirect exploit.

Delivery
Did you know exactly when your product was about to arrive?
I thought I did. I expected it one day and it came several days before hand.

Were the delivery instructions simple to understand?
N/A

Was the date and time for delivery flexible?
N/A

Were you confident that you had received what you wanted in good condition? Why?
I'm never 100% until I have the rig in my hands and confirm my purchase. Im trusting to a certain extent.

How long a warranty do you have for your notebook?
The standard warranty.

When your laptop fails, did you bring the product to the service center or did they provide on-site-repair?
My vostro wont be having any issues anytime soon.

What software and accessories do you use together with your laptop?
Mostly built in windows networking tools, but sometimes other hardware monitoring software.

Age:24
Gender:male
Occupation:Network Engineer
Country:USA

 

Student, 17-22 (would prefer not to be any more specific than that).

 

thanks tdf, liquid, general...

 

What brand of dell laptop you using?
Latitude D630

Have you considered other brands?
I considered Lenovo (dropped due to pricing, lack of configuration options) Apple (Value for money=nonexistant with the standard Macbook) and HP (dropped due to reservations over previous bad support and quality)

Why do you choose Dell in the end?
Style-I always liked the way the Latitude line looked, also the durability and 3 year warranty. And price too, that was important.

Do you do research before you buy? Where do you get your information about laptop?

Yes, here of course, but besides that, other sites like Cnet and the websites of specific companies

What do you use it for?
Pretty much school at the moment.

Purchasing
Was it easy to find help for any queries which you had during your purchase?
Yes!, the forums here were a great help, frendly people and great advice. I didn't contact Dell or any other company for assistance though.

Was the buying process complicated? In what way?
No, very simple.

Did you manage to purchase exactly what you wanted for your laptop? What do you like best about it?
Yes, it took some searching, but I finally found a configuration that was in my price range in the Dell outlet. I really like the battery life the most, it's able to get through all of my classes.

How secure did you feel during the purchase? I.e. were you worried about internet security etc?
Not really, I knew I was buying from a reputable site that used secure encryption during the checkout process.

Delivery
Did you know exactly when your product was about to arrive?
Not really, and this was my only disappointment, They never gave me a tracking number until the last minute-practically when it was 3 days away from delivery.

Were the delivery instructions simple to understand?
Simple to understand, yes.

Was the date and time for delivery flexible?
Yes, I had the choice of using express delivery, but I'm cheap and decided to wait.

Were you confident that you had received what you wanted in good condition? Why?
I was slightly apprehensive as I ordered what Dell calls a "scratch and dent" system. But when it arrived, I took a good look at it, and didn't find anything wrong.

How long a warranty do you have for your notebook?
A 3-year warranty though that's the standard for Latitudes. Also, I didn't know this at the time, apparently the first people who ordered my laptop got Complete Care so I'm happy about that

When your laptop fails, did you bring the product to the service center or did they provide on-site-repair?
My battery died unexpectedly early-turns out that it's a flaw. It didn't require me to send the whole machine back so they sent me a new battery and I gave them the bad one.

What software and accessories do you use together with your laptop?
Pretty much standard software: Mozilla Firefox, Microsoft Office, Windows Media Player, FeedDemon, nothing too fancy

Age:19
Gender:Male
Occupation:Student
Country:USA

 

thanks booboo..