THE HELL that is dealing with DELL

I purchased a Dell XPS M1330 with a 3 year warranty about 13 months ago at this point. AT around 12 months one day the laptop was unable to charge beyon 18%, and despite letting me know there awas about 20-30 min of battery time left it would die in 5 min.
I called dell a week later aftr doing some research and was told since it is a battery issue and batteries are only warrantied for 1 year. I told them that they shouyld still replace me one year and two week old battery because it is not broken but rather defective.. a battery that after one eyar suddenly will not charge past 18% and dies after 2-3 min when it read 20 min of battery life is defective.
Well after many convos with Dell service execs and so on... they refused a replacement, now a month later my vattery is completly dead, 13 months after purchgasing the computer, if the charger is disconnected for a second the system instantly dies. What a crock, they design these half a** batteries and expect you to buya new one every year??

My point is that this battery did not slowly degrade like all my other Dell laptop batteries that now have only 30-40 min of life. It is plain defective, how can I convey this to Dell??
Now the laptop has a red light blinking where battery light indicator is located... as if there is no battery connected to the system... it refuses to charge.

 

Unfortunately battery degradation manifests itself suddenly. It is not defective. Dell is right in this case.

Don't shoot the messenger...

 

Not to mention that whether or not it's "degradation" or "defectiveness" is besides the point. It's warrantied for one year. That means after 1 year, you pay to have it fixed or replaced. And yes, 366 days is longer than 1 year.

 

Definitely keep trying. I have a problem where the laptop dies at around 50% charge (without warning) and they kept telling me to run tests and update bios. After doing all that and passing the tests, the problem still happened so they agreed to send a battery, although this happened less than a year after purchase. So keep trying.

 

that doesnt cover the battery replacement?
anyway dell is right about the battery part, battery only lasts a little more than 1 year.
you can buy one from ebay for $60 only.

 

Except leap years.

And that's the deciding factor here. Yours was within the 1-year battery coverage. His is not. Repeatedly trying will not get him anywhere.

They do cover the battery, but only for one year. You can also optionally buy extra battery warranty coverage, separate from the actual system warranty.

But I agree, an eBay battery would probably be the OP's best bet right now.

 

ok..i guess i did not make myself clear in the posting above...what i emant o say is that this depredation is happening very suddenly.. what if there is an issue with some sort of hardware and system that communicates with battery, what if i spend 70$ for a new battery and the same results...They are unwilling to acknowledge it is anything other than ordinary battery degradation and that attitude is unfair to someone who has purchase regular hardware warranty and whose battery is acting erratically overnight.

 

If it's an issue with your laptop hardware or the subsystem that draws power from the battery, then it will covered under your extended system warranty. Buy a cheap battery, or even borrow a battery from a friend's laptop, and that will tell you. If another battery acts identically, then it's an issue with the hardware in your laptop. If a different battery works, then your battery was at fault.

I'm still fairly certain it was your battery.

 

Like I said, battery degradation can manifest itself suddenly. I've seen it happen with two of my laptops. It's not Dell's fault, all manufacturers' batteries behave like that.

 

I have a Inspiron 6000 that i have had for over 4 years with the original battery i use it on battery power all of the time and it still holds 2+ hours

 

what I do just to be safe is unplug the battery while im using it at home, I guess this helps to keep it in better shape, also let it run out of battery and fully charge it again.