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    Tab key broke.

    Discussion in 'Dell' started by DavePSU, Sep 4, 2009.

  1. DavePSU

    DavePSU Notebook Enthusiast

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    Hey guys,

    I have a Dell Inspiron 1545. I got it in April. Tonight while I was typing, something didn't feel right with my Tab key. All of a sudden, it popped up and off out of no where.

    After looking at the "x hinge" on the back, there is a small chipped piece of plastic that hooks it back onto the keyboard that's broken off.

    Dell is saying I can't get a replacement X-Hinge and that I have to pay to replace my entire keyboard.

    Is this true? Do I not have any other alternative than to be completely raped by this company? The laptop is only 4 months old.
     
    DavePSU, Sep 4, 2009
    #1
  2. Mastershroom

    Mastershroom wat

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    If it's only 4 months old, then you still have warranty coverage. Get them to send you a new keyboard.
     
    Mastershroom, Sep 4, 2009
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  3. DavePSU

    DavePSU Notebook Enthusiast

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    Every time I type in my service tag, it tells me my customer support warranty is up.
     
    DavePSU, Sep 4, 2009
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  4. jid

    jid Notebook Consultant

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    You would be better off giving them a ring.
     
    jid, Sep 4, 2009
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  5. Mastershroom

    Mastershroom wat

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    That makes no sense, Dell doesn't even offer warranties less than one full year.

    As jid suggests, perhaps you should call them. These automated online systems don't always work perfectly.
     
    Mastershroom, Sep 4, 2009
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