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    Talked to a Dell representative, it might reassure some of you guys

    Discussion in 'Dell' started by Farchord, Jun 5, 2008.

  1. Farchord

    Farchord Notebook Enthusiast

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    Just a headsup. I talked to a french representative (Wow, a guy that is actually a REAL homebred dude from my region) about the waitings and such (And to know the status of my order). He told me a bit of the 'why' for all the delays.

    He says that there's been a shortage of materials (Batteries?) in the US facilities lately, which caused massive delays (He told me up to 10 days of delays for many). He says though, that fortunately, things are going back to normal right now.

    Hope that helped some people.
     
    Farchord, Jun 5, 2008
    #1
  2. Forte

    Forte NBR's Supreme Angel

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    Considering your own situation... you recieved your notebook rather quickly. Much quicker than most. Such as myself.
     
    Forte, Jun 5, 2008
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  3. Farchord

    Farchord Notebook Enthusiast

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    I havent received it yet, but the guy said it was in the facility, completely built, waiting to be picked up by the truck.

    Even if the order status page still says 'Building'...
     
    Farchord, Jun 5, 2008
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  4. Forte

    Forte NBR's Supreme Angel

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    Excellent! Im sure you'll enjoy it.
     
    Forte, Jun 5, 2008
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  5. jfdube

    jfdube Notebook Evangelist

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    Enjoy your new notebook Farchord ! Keep us posted with your comments and impressions !
     
    jfdube, Jun 5, 2008
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  6. Farchord

    Farchord Notebook Enthusiast

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    Yeah I heard not many people use the 1720, I will :)
     
    Farchord, Jun 5, 2008
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  7. Luke1708

    Luke1708 Notebook Virtuoso NBR Reviewer

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    i saw that you have a t9200 in your sig..is it already released?
     
    Luke1708, Jun 5, 2008
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  8. Farchord

    Farchord Notebook Enthusiast

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    Oops my bad it's T8300
     
    Farchord, Jun 5, 2008
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  9. Luke1708

    Luke1708 Notebook Virtuoso NBR Reviewer

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    ok..apparently the new generation processor will be released with the launch of the montenevia platform
     
    Luke1708, Jun 5, 2008
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  10. Farchord

    Farchord Notebook Enthusiast

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    Yeah and I think I misunderstood the guy..... I think he said.... Friday the 13th....!?!?

    Ergh, gotta call back <.<
     
    Farchord, Jun 5, 2008
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  11. Grog140

    Grog140 Notebook Enthusiast

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    My order was actually pretty quick.

    I ordered on May 28 and now the estimated delivery date is June 6. It was shipped yesterday and assuming there isn't a horrible truck accident I'm probably going to get it either tomorrow or Monday.

    The original EDD was June 20, though. So I don't know what happened.
     
    Grog140, Jun 5, 2008
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  12. jfdube

    jfdube Notebook Evangelist

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    Good luck Grog140! Hope you get it safe and sound tomorrow, as promissed!

    There's nothing like getting a new toy right before the weekend :)
     
    jfdube, Jun 5, 2008
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  13. Farchord

    Farchord Notebook Enthusiast

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    Huh, called them back, and seems the last tech was wrong.... this tech was able to give me a shipping confirmation and the Purolator tracking number (Shipping company in Canada). So I guess it's on the way out!

    He also gave me a case number, probably because their site still shows my system as 'Building'....

    BTW I'm scheduled to receive it tomorrow :)
     
    Farchord, Jun 5, 2008
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  14. jfdube

    jfdube Notebook Evangelist

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    Let us know how it goes Farchord! Hope you get it soon. Purolator is not so bad for deliveries, but I'd prefer if Dell used Fedex.
     
    jfdube, Jun 6, 2008
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  15. jaymes85

    jaymes85 Notebook Geek

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    I think it was just the 6-cell batteries, ordering a 9-cell gets you your notebook faster.
     
    jaymes85, Jun 6, 2008
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  16. jaymes85

    jaymes85 Notebook Geek

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    I don't think the 6-cell shortage has been resolved. The ESD difference as of this morning for 6-cell vs 9-cell is about 2.5 longer if you get the 6-cell. This shortage is still ongoing.
     
    jaymes85, Jun 7, 2008
    #16