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    Technical support? I think not!

    Discussion in 'Dell' started by Jimbobbeers, Mar 23, 2006.

  1. Jimbobbeers

    Jimbobbeers Notebook Geek

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    A few days back when i just ordered my inspiron 9400,
    I was inquiring about updating graphics on it. now i know this is not possible from you great guys on here, but you know what the dell guy said..

    He said i can insert a graphics card into the expresscard slot on the side..
    and told me to go to pc world for one...

    Oh dear.. Oh deary god!
    Lol! Dell tech support? i think not.
    Technical Bulls**t more like?!

    I said to him there are no expresscard video cards, he insisted there were but were rare. Sometimes i think.. god help dell. some people are just so useless!

    I know this is random just thought i'd share the great joke :D :)
     
    Jimbobbeers, Mar 23, 2006
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  2. E1505Guy

    E1505Guy Notebook Consultant

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    If only that were true I'd get one for my XPS M140.
     
    E1505Guy, Mar 23, 2006
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  3. Amber

    Amber Notebook Prophet NBR Reviewer

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    What the ....

    I've never even seen a PC card that would be for graphics, let alone an express card for graphics.
     
    Amber, Mar 23, 2006
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  4. Jimbobbeers

    Jimbobbeers Notebook Geek

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    I Have a funny feeling he thinks it's a PCI express card slot on the side of the
    laptop.

    Oh well
     
    Jimbobbeers, Mar 24, 2006
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  5. Jimbobbeers

    Jimbobbeers Notebook Geek

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    I know. i was thinking that.
    If only it was possible :(
     
    Jimbobbeers, Mar 24, 2006
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  6. gridtalker

    gridtalker Notebook Virtuoso

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    LOL I was thinking the same thing
     
    gridtalker, Mar 24, 2006
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  7. Jimbobbeers

    Jimbobbeers Notebook Geek

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    Well it's ridiculous though,

    That someone can even be doing that job as technical support and not knowing their product?
    I mean yes some people don't know everything, but this is basic things? not advanced technical stuff?

    -Sigh-
     
    Jimbobbeers, Mar 24, 2006
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  8. Amber

    Amber Notebook Prophet NBR Reviewer

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    lol, i thought that a few minutes ago when i saw this thread. To me, when someone says express card, i think of the PCMCIA express slot.
     
    Amber, Mar 24, 2006
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  9. JiantBrane

    JiantBrane Notebook Evangelist

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    A good hint that someone doesn't know much about computers: He/she works in tech support for some computer manufacturer. They may know policy and other company-specific things, but they won't know a thing about computers. Go figure.
     
    JiantBrane, Mar 24, 2006
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  10. Amber

    Amber Notebook Prophet NBR Reviewer

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    LOL, this is a bit off the subject, but what happen in this thread is the reason I didn't do this. Dell opened a call center in Oklahoma City, and were accepting job applications. Of course my parents think that I should apply for it, but I keep shaking my head.

    Its just hard sometimes to talk to Dell's Tech support when they read everything from a book or however they do it. I wonder if they don't use the Online troubleshooting tool that dell has on their website. Sometimes I can call, and get the same answers as the troubleshooting tool gave me :confused:
     
    Amber, Mar 24, 2006
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  11. JiantBrane

    JiantBrane Notebook Evangelist

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    I haven't tried that, but it really does feel like they're reading a choose-your-own-story adventure: "If customer says this, do this."
     
    JiantBrane, Mar 24, 2006
    #11