The 21 days return policy and the restocking fee.

I'm just curious. How come every time I read about 21 days return policy, the 15% restocking fee was never mentioned? :/ Not cool.

 

Hey..here is some info regarding the return policy and restocking fee.

Most peep's haven't been charged a restocking fee as far as I know

http://support.dell.com/support/top...care/returns_entry?c=us&l=en&s=gen&redirect=1

http://www.dell.com/content/topics/global.aspx/policy/en/policy?c=us&l=en&s=gen&~section=010#total

* Dell Return Policy (U.S. Only) (taken directly from above link).

Dell values its relationship with you, and offers you the option to return most products you purchase directly from Dell. You may return eligible products for a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees, as set forth in detail below.

21-Day Return Period for Certain Hardware and Software Products and Accessories: Unless you have a separate agreement with Dell, or except as provided below, all hardware, accessories, peripherals, parts, and media-based software that is unopened and still in its sealed package or, if delivered electronically, that has not been downloaded, may be returned within 21 days from the date on the packing slip or invoice for a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees. Any product returned to Dell without prior authorization from Dell will be considered an unauthorized return, and the customer will not receive credit for the product and Dell will not ship the product back to you.

Exceptions to Dell's 21-Day Return Period:

New PowerEdge, PowerConnect, and PowerVault products purchased directly from Dell may be returned within 30 days from the date on the packing slip or invoice.
New Vostro, Optiplex, Latitude, and Dell Precision systems purchased directly from divisions designated by Dell as Commercial or Public may be returned within 30 days from the date on the packing slip or invoice.
Application software and operating systems that have been installed by Dell may be returned only if installed on a returnable system, and only if you return that system within the applicable return period.
Dell EqualLogic and EqualLogic -branded products, Dell|EMC and EMC -branded products, PowerVault ML6000 tape libraries, non-Dell-branded enterprise products, enterprise software, and customized hardware or software products may not be returned at any time. Software licenses purchased under any type of volume license agreement may be returned only with the express approval of the publisher, which in many circumstances will not be granted.
Software licenses purchased under any type of volume license agreement may be returned only with the express approval of the publisher, which in many circumstances will not be granted.



Restocking Fees: Unless the product is defective or the return is a direct result of a Dell error, Dell may charge a restocking fee of up to 15% of the purchase price paid, plus any applicable sales tax.

How to Return a Product: Before returning a product, you must first contact Dell customer service and obtain a Credit Return Authorization (CRA) number before the end of the applicable return period. Dell will not accept returns without a CRA number. To find the appropriate phone number or to send an e-mail to customer service to request a CRA number, go to www.dell.com/contact, or see the "Contacting Dell" or "Getting Help" section of your customer documentation. NOTE: You must ship the product to Dell within5 days of the date that Dell issues the Credit Return Authorization number as follows: Ship back all products you are seeking to return to Dell and for which you received a CRA number. For partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions.
Return the products in their original packaging, in as-new condition, along with any media, documentation, and any other items that were included in your original shipment.
Ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment.

Upon receipt of your return, Dell will issue a credit or a refund of the purchase price paid, less shipping and handling and any applicable restocking fees subject to this policy.

Note: Before you return the product to Dell, make sure to back-up any data on the hard drive(s) and on any other storage device in the product. Remove any and all confidential, proprietary, and personal information as well as removable media such as floppy disks, CDs, and PC Cards. Dell is not responsible for any confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return. *

Hope that helps

Cin

 

yea but if you go beyond the 21 days, you basically hit a Bangalorean Brick Wall...

 

Hmm... interesting. What are their reasons to return the product...? Do you know? And are most of the products being returned laptops?

 

I think it depends on what the problem they were having with their lappys, is. Some possibly returned because of a faulty screen, bad *cosmetic* problems, potential HDD troubles, etc. It can be a number of things!

It depends on the individual and the problems they may, perhaps be having with their notebook.

It's also hard to answer your final question. I think for the most part, you will get a blend of answers on this.

What you have is 21 days from date of invoice to *get to know your lappy*. If you have any problems w/in the 21 days you can return it for a brand new one or get a full refund. If after 21 days = refurbished lappy.

I hoped I helped you with your q's somewhat. (I have the 1530, and I really enjoy it)


Cin

 

So question, for the 21 days, what date do they use to count the days? Do they use the order date? My order date is 22 Oct but my delivery date is 27 Oct.

Thank you

 

21 days from invoice date, which is the date that the laptop is shipped.

 

What if your order is shipped in multiple shipments?

I ordered a Studio 17 with the $99 Mini 9 deal; any return must include both systems.

However, the Mini 9 is scheduled to ship several days after the Studio 17. What's more, Dell elected to ship the Bluetooth card for the Studio 17 separately, several days before the Studio 17 ship date.

The bluetooth card has already been shipped, and I have an invoice dated 12/2 for that component alone. The Studio 17 isn't scheduled to arrive until 12/12, and the Mini 9 on 12/15.

Does the 21-day return period begin on the date of first invoice, 12/2? That doesn't seem very legitimate if it does, because no one asked or expected Dell to ship an internal component of the system separately a full week before the system itself is shipped.

I'll only have a week with the Inspiron 9 before the return period is up, and that's assuming Dell ships the systems on schedule, it's entirely possible I won't even have all the shipments when the time is up. I'm concerned, because I've read some pretty pessimistic receptions of the system I ordered. I'd have canceled it if they hadn't already shipped the bluetooth card.