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    The Best # for...

    Discussion in 'Dell' started by silvergator, Apr 14, 2008.

  1. silvergator

    silvergator Notebook Consultant

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    DELL seems to have 100 different U.S. phone numbers. It is tough to figure them out.

    Which is the best # to call about replacement parts (such as to fix a dent in my media control buttons / bulge in my keyboard)?????

    Thanks.
     
    silvergator, Apr 14, 2008
    #1
  2. Rhodan

    Rhodan NBR Expert of Nothing

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    If it's a warranty issue that would be Technical Support or Customer Support. If it's something you damaged and want to fix that would be Dell Parts.
     
    Rhodan, Apr 14, 2008
    #2
  3. GalaxyWolf

    GalaxyWolf Notebook Consultant

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    GalaxyWolf, Apr 14, 2008
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  4. silvergator

    silvergator Notebook Consultant

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    I did see that, but considering they also have to fix a dent in the media control buttons, I figure I'll have the tech do that when he comes out.

    What is the tech/customer number?
     
    silvergator, Apr 14, 2008
    #4
  5. Rhodan

    Rhodan NBR Expert of Nothing

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    Come on do your leg work....

    From the top of the Dell US Call Us page...

    Hardware Warranty Support
    (Please have your Express Service Code ready when calling) 1-800-624-9896 24/7
    XPS Hardware Support
    (Please have your Express Service Code ready when calling) 1-800-232-8544 24/7
     
    Rhodan, Apr 14, 2008
    #5
  6. silvergator

    silvergator Notebook Consultant

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    Haha...thanks Rhodan. Didn't know it was up there.

    Are the media controls the same piece as the glossy black border around them or are those two separate parts?
     
    silvergator, Apr 14, 2008
    #6
  7. silvergator

    silvergator Notebook Consultant

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    Also, do I need a new keyboard or just an adjustment?
     
    silvergator, Apr 14, 2008
    #7
  8. Rhodan

    Rhodan NBR Expert of Nothing

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    Where else would it be? You really need to do your own searching once in a while...
     
    Rhodan, Apr 14, 2008
    #8