The Dell from Hell.... now what?

I bought a Dell Inspiron 1525 with the T5450 intel chip 2 GB memory and the 120G 7200RPM hard drive with three years of service and warranty, and thought my daughter was set for college. WRONG. One month into the semester, the battery stopped taking a charge, and the whole mother board had to be replaced. Then, the night before two of her finals, the whole computer crashed (just a black screen on logon), and even the Vista repair function would not work. The hinges are breaking and we have gone from $1000 to $0 in less than a year. In a word, customer service has gone AWOL, they say since my problem was "escalated" I have to wait for a call back. It has been two days and nothing. DELL: is small claims court my only hope?

 

Hey...just *breathe* first and foremost...

What you need to do instead of waiting on Dell to return your call ~ is to contact them again. Advise them you have been waiting a few days for the return call, and want them to advise you as to what they are going to do for you. In other words, when is your *esclation* going to be completed. If you need to ask for a supervisor, when you call..I would do so!

Also, document everything that Dell's tells you, and make sure you have a Case Number ~ so important.

I'm sorry for all your troubles with your daughter's lappy.

You have the good warranty..so they should be doing what they can to get your situation resolved.

Good luck, and keep us all advised.


Cin

 

someone for Dell came to my house, switched the hard drive, switched the memory, and left my home with the software installing. An hour and a half later the machine is still in a dos state and keeps turning on and off. Couldn't the guy just wait until it finished loading? Sheesh!

 

Just order the technican again... with a new mainboard this time since you have all other system parts replaced already

 

dell usually in the past have worked great, but if you want to eliminate all you computer problems then go with a macbook. Add windows and your all set.

 

Call back Dell..and have them send him back to finish the job.


Cin

 

well dont sign the job form then. you should have forced him to stay

 

keep calling dell. it takes hours to get someone to help. but someone will

 

I need a notebook that works, not one that is going to break and give hassles. I am suing Dell and buying a Lenovo think pad. My daughter wanted the Mac but after the bells and whistles didn't look like much of a computer. Thanks guys for your support.

 

I am sorry for all the troubles you have had, and that you feel this way about Dell.

Good luck to you in the final choices you make with Dell, and with your daughters notebook.

Some things work for some people, some they don't. I'm sorry it didnt work for you in this case.


Cin.

 

It sounds like the technician and replacement parts have run their course. You need to push Dell for a replacement notebook computer at this point. Keep calling and be persistant until you talk to the right person. Try calling in the daytime when you are more likely to get higher senority more qualified customer service people.
Let them know that almost every part has been replaced on your notebook and still no help.