The OFFICIAL Studio XPS 1640 Order Status Thread

Hey all! I thought it was time to get an *Order Status* thread started on the Studio XPS 1640, since so many are ordering it!

So, this thread is for all the SXPS 1640 owner's to post when they ordered, status updates only, and when received etc..... Basically this is a thread is for Order Status (and all included w/in the thread title)

Please use this format, it's nice and easy for all to read:
Ordered On: 2/4/09

Model info: Obsidian Black / XPS 1340/ etc.

Estimated Ship Date: 2/10/09
Estimated Arrival Date: 2/12/09

Order Status: In Production 'Building Stage' 2/5-2/709 (12pm EST)
Order Status: In Production 'Boxing Stage' 2/7/09 (12pm EST)-2/10/09 (11am EST)
Order Status: Shipped 2/10/09 (8 am EST)

New EAD: N/A

My Location: Fiji Islands

Start here:


Cin

 

Ordered On: 1/29/09

Model info: Obsidian Black / XPS 1640/ P8400 / 1080p RGBLED / 4GB DDR3 / 128GB SSD / Intel WiFi 5300 / 8x DVD+RW / Bluetooth /

Estimated Ship Date: 2/13/09
Estimated Arrival Date: 2/16/09

Order Status: Build: 1/29/09 | Testing: 2/6/09 | Boxing: 2/9/09

Actual Ship Date: 2/11/09 - Next Business Day
Delivery Date: 2/12/09

My Location: USA

 

vishank, you ordered another one?

 

It was originally for my brother, but it looks like I will have to return the one I have. So I may keep the new one, and I guess my brother will have to wait.

 

Ordered On: 1/28/09

Model info: Obsidian Black / XPS 1640/ P8600 2.4Ghz/ 1080p RGBLED / 4GB DDR3 / 320GB 7200rpm/ Intel WiFi 5300 / 8x DVD+RW /

Estimated Ship Date: 2/11/09
Estimated Arrival Date: 2/16 - 2/18/2009

Order Status: In Production 'Building Stage' 1/29/09
Order Status: In Production 'Testing Stage' 2/1/09 - present - ( 3days now in testing stage )

Order Status: Shipped TBA

New EAD: N/A

My Location: USA - North Carolina

 

Ordered On: 01/23/2009

Model info: See Signature please

Estimated Ship Date: 02/11/2009
Estimated Arrival Date: 02/13/2009-02/16/2009

Order Status: Boxing ?-01/29/2009
Shipped 01/29/2009
Delivered 02/03/2009

My Location: USA

 

Order Details


Order Number: 632021956 Estimated Ship Date: 02/12/2009
Item Number Quantity Item Description
224-1938 1 XPS 1640, Intel Core 2 Duo P8600 (2.4GHz/1066Mhz FSB/3M L2 Cache)
320-7330 1 Obsidian Black High Gloss Finish with Leather XPS 1640
311-9487 1 4GB, DDR3, 1067 MHz 2 Dimm forXPS 1640
320-7329 1 16.0 inch Wide Screen 16:9 1080p FullHD RGBLED LCD W/2.0 MP, XPS 1640
320-7337 1 ATI Mobility RADEON HD 3670 - 512MB
341-8490 1 128GB Solid State Drive
420-9319 1 Microsoft Windows Vista with SP1 Home Premium Edition 64-bit Edition English
330-1917 1 DELL RESOURCE DVD,BACK-UP XPS 1640
420-6576 1 DELL WELCOME,Software Dimension/Inspiron
420-9100 1 Dell Dock Consumer
463-2282 1 Dell Owners Manual installed on your system,click on icon after system set-up to access
420-6436 1 Vista, PC-Restore, Dim/Insp
420-7938 1 Dell Connect 2.1
421-0092 1 DELL-DOWNLOAD-FLAG
421-0323 1 Windows Live Search,Multiple User Interface
410-1883 1 ADOBE READER 9.0 MULTI- LANGUAGE
467-9332 1 BluRay Combo Drive
420-9681 1 PowerDVD DX 8.1 Bluray Playback, True Theatre High Definition
420-9850 1 Roxio 10.2 DE
313-4783 1 Integrated High Definition Audio 2.0
430-2955 1 Intel WiFi Link 5300 802.11AGN Half Mini Card
410-1184 1 McAfee SecurityCenter 15-month
312-0811 1 56 WHr 6-cell Lithium Ion P Primary Battery, for XPS 1640
412-0148 1 No ISP requested
420-8051 1 Microsoft Works 9.0, English For Inspiron
950-3337 1 1 Year Limited Warranty
993-3487 1 Dell Hardware Warranty PlusOnsite Service, Initial Year
992-4500 1 Third Party At HomeService, 24x7 TechnicalSupport, Initial Year
950-9797 1 No Warranty, Year 2 and 3
960-8710 1 Warranty Support,Initial Year
412-0360 1 Soft Contracts - Banctec
991-1179 1 LoJack Theft Recovery Service,XPS - 1 Year DHS
420-8655 1 LoJack Theft Recovery Softwarefor Laptops, 1 Year
467-7771 1 Thanks for choosing Dell!
988-7717 1 5GB DATASAFE ONLINE 1.1 FOR SDO/DIM/INS/XPS
988-0099 1 To activate your online backupaccount, go to Start, Programs, DataSafe Online
420-9519 1 DATASAFE ONLINE 1.1 5GB FOR DIM/INS/XPS
330-0171 1 S and P Drop-in-Box Marcom forDHS Notebooks
430-3206 1 Dell Wireless 370 Bluetooth Internal (2.0+Enhanced Data Rate)
320-7618 1 Premium HD WLED Display Obsidian Black, Leather 1.3 MP Webcam
420-8223 1 Dell Video Chat
420-9330 1 Dell WebCam Central 1.0 XPS 1640
420-9699 1 Facial Recognition Sensible Vision
310-8628 1 You have chosen a Windows Vista Premium System
330-1062 1 Intel Centrino Label
420-8408 1 PC Tune Up, 1 Year Subscription
984-4391 1 1 yr Automated PC Tune Up 2.0
464-7522 1 Special Offer - $200 off
* -DISCOUNT/COUPON APPLIED
Subtotal: $1,697.00
Shipping and Handling: $0.00
Sales Tax: $99.55
Total: $1,796.55

 

Order Information


Order Date: 02/04/2009

 

Ordered On: 2/4/09

Model info: Model info: XPS 1640/ P8400 2.26GHz / 1080p RGBLED / 4GB DDR3 / 250GB / Intel WiFi 5300 / 8x DVD+RW / Bluetooth

Order method: online student EPP
Ordered: Feb 2
Estimated Ship Date: 2/11/09
Estimated Arrival Date: 2/16-2/18

Order Status: In Production 'Build Stage' 2/3
'Testing Stage' 2/6
'Boxing Stage' 2/7


New EAD: Encoded Archival Description?

My Location: US

 

SXPS 16
T9600, RGB LED, 320gb, 4GB Ram, Wifi 5300, bluetooth

Ordered: 10.01.09
Still in Phase 3
since 12.01.09
ESD: 2.03.09
My Location: Germany

 

It's good to see everyone posting here on their order stat's
Looks good and easy to read...Im jealous of everyone! :yes:

Cin

 

My XPS 1640 order page now has a link to an invoice but with no tracking number. Does the fact that I now have an invoice means that they have shipped the product?

 

Did you receive an e-mail yet, that it has shipped? If you signed up for e-mail notification..you would have notice of shipment.

On your Order Info page, it will show in the upper right corner if it has *shipped*, and may say *tracking information currently unavailable* or something similar.

Contact a Dell Rep and ask it has shipped or not. They can give you the most current info availi' on your status.

Cin

 

Specs:
Intel Core 2 Duo T9400 (2.53GHz, 1066Mhz FSB, 6M L2 Cache)
4GB, DDR3, 1067 MHz
16.0 inch Wide Screen 16:9 1080p FullHD RGBLED LCD W/2.0 MP
512 MB ATI Mobility RADEON HD 3670
500GB 5400 RPM SATA Hard Drive
Blu-ray Combo Slot Load Drive
Intel 5300 Wireless-N
Dell Wireless 370 Bluetooth Internal

Original Order
Order Date: 1/23/2009
ESD: 2/11/2009
Build: 1/23/2009
Testing: 1/24/2009
Boxing: 1/26/2009
Back to Build: 2/3/2009
Canceled: 2/5/2009
They canceled the order because the sales agent put DVD software instead of Blu-ray software in the quote

New Expedited Order
Order Date: 2/5/2009
ESD: 2/13/2009
EAD: 2/16/2009
Build: 2/5/2009
Testing: 2/7/2009
Boxing: 2/9/2009
Shipping: 2/11/2009

 

Finding out about the Dell Order Status phone number has made me a bit paranoid. lol.

I found out about it this past Monday 2/2/09 and the first time I called it my status was " Testing Stage "

I called again and it is still in " Testing Stage ". 4 days now in this stage and it could have been in it before monday.

It makes be think the lappy had some kind of failure with parts or something.

Compwiz0620 ordered the same system that I did and his shipped only 6 days after ordering!

I am sure there are many variables to these sort of things. My EST ship date is Feb 11. But this is the same EST ship date that Compwiz0620 had and he already has his lappy in hand.

Just wondering if anyone knows more about the " Testing Stage ". I havent called Dell yet because I know I will get someone that doesnt understand me very well and will tell me it is scheduled to ship on Feb 11. Information I already have.

Any ideas?

 

It must be something with the processor or network card, because those are the only two differences.

 

I just called in today to get a more detailed order status on my laptop and was given some bad news. They said that my laptop is still in the build stage because they are waiting on ONE part: the DVD Burner. , and I was hoping to get it early next week.

 

I can't find it on the Danish Dell site. It it quite different from the American site.

But something happened just now on my Online Invoice page. I refreshed the page containing the invoice and suddenly the "Serial" and "Tracking Number" was filled out! The courier name is "SKR" which I think is Schenker, but when I checked for the tracking number on the Schenker site, it says there is no info available. I wonder if "SKR" is Schenker. My other Dell gear has been delivered by Schenker, so......

Is there any where on the Dell site where you can enter the tracking number?

Maybe I should go check on the UPS site.

 

Ok, something is definitely happening with my long awaited XPS1640. My Order Page has suddenly filled with info. Schenker it is! Link to Schenker gives this:
The service is closed for maintenance (00:00 - 06:05). Please try again later.

Guess I'll have to wait 5 hours. Might as well go to bed. Sorry for all this rambling, but if you have tried waiting for a laptop, you know what I am going through right now

 

Yea. I was going crazy over the weekend because FedEx wasn't updating the tracking info.

 

YEAH i have a tracking number and it's on it's way i ordered it 01/27 the web based order status says it's still in production but i called and they said it shipped and gave me a tracking number i'm soo excited

sorry here's the format

Ordered On: 01/27/09

Model info: Obsidian Black / XPS 1640

Estimated Ship Date: 2/11/09
Estimated Arrival Date: 2/15/09

Order Status: In Production 2/27
Order Status: didn't change
Order Status: didn't change

New EAD: N/A

My Location: Niagara Falls Canada

 

still says in production

 

Hey congrats on your shipment! I was wondering what are your specs because I was told there was a delay in my order due to dvd burner. My specs are below and I ordered on 01/29

 

I was able to chat with a XPS Dell rep online and was told that my situation with 4+ days in the " Testing Stage " is normal and "not unheard" of.

So I am guessing that maybe there is an issue with a part or something being swapped out.

I am just hopeful that it will ship very soon. The Rep seemed to think it will ship soon.

I have never been so impatient or constantly checked the status of an order before. lol. I just need this laptop quick for some mobile VM projects for school. My wife is inheriting my Inspiron 6000.

On a side note, my old laptop case will not work with the 1640 so I opted for some extra protection with the Pelican case. It will be here tomorrow - long before my laptop that is still sitting in a plant in Malaysia. lol

​

Ordered On: 1/28/09

Model info: Obsidian Black / XPS 1640/ P8600 2.4Ghz/ 1080p RGBLED / 4GB DDR3 / 320GB 7200rpm/ Intel WiFi 5300 / 8x DVD+RW /

Estimated Ship Date: 2/11/09
Estimated Arrival Date: 2/16 - 2/18/2009

Order Status: In Production 'Building Stage' 1/29/09
Order Status: In Production 'Testing Stage' 2/1/09 - present - ( 3days now in testing stage )

Order Status: Shipped TBA

New EAD: N/A

My Location: USA - North Carolina

 

XPS 1640, P8400 (2.26GHZ) CORE 2 DUO 1
VISTA PREMIUM STICKER 1
4GB, DDR3, 1067 MHZ,2 DIMM, XPS 1640 1
56 WHR,6-CELL,LION,PRIM BATT,INSP 1
HD AUDIO 2.0 1
BLURAY COMBO,INSP 1
OBSIDIAN BLACK LTHR,INSP 1
16.0 HD WLED, BLK-LTHR W/2.0 MP 1640 1
ATI MOBILITY RADEON HD 3670 - 512MB,INSP 1
DELL RESOURCE DVD,BACK-UP,XPS 1640 1
320GB HARD DRIVE,7.2K, XPS 1640 1
MCAFEE SECURITY 9 30-DAY SUBSCR,DIM/INSP 1
ADOBE READER 9.0,MLANG,I/S/X NB 1
ISP SEARCH ASST PORTAL,DIM/INSP 1
VISTA,PC-RESTORE, DIM/INSP 1
DELL WELCOME,SW,DIM/INSP 1
DELL CONNECT 2.1,DIM/INSP/XPS 1
DELL VIDEO CHAT,INSP 1
DELL DOCK CONSUMER,INB/XNB 1
WIN VISTA SP1 HOME PREM,64,ENG,INB 1
DELL WEBCAM CENTRAL 1.0,INSP 1
POWERDVD DX 8.2,INSP 1
FACIAL RECOGNITION SENSIBLE VISION,XNB 1
ROXIO 10.2 DE


that's copied right off the invoice

 

i've had a tracking number for 4 hours now from a phone call to dell bet online order status still says in production so call DO NOT TRUST THE WEB PAGE

 

Ashsyd... you said you "called Dell". Does that mean you called the automated Order Status Number? Or did you actually speak with someone on the phone?

 

i actually spoke to someone the automates system said it was shipped in july 1999

 

Here is my updated order status:

Ordered On: 1/29/09

Model info: Obsidian Black / XPS 1640/ P8400 / 1080p RGBLED / 4GB DDR3 / 128GB SSD / Intel WiFi 5300 / 8x DVD+RW / Bluetooth /

Estimated Ship Date: 2/13/09
Estimated Arrival Date: 2/16/09

Order Status: In Production: 1/29-2/6/09 // Testing: 2/6/09-??

My Location: USA

 

I'm glad you got your tracking number. Usually, the Automated Dial and the Web page will differ. The Automated Dial is more *detailed*, as such.

And, also..like you did, the good thing to do is to call Dell, for exact details.


Cin

 

My updated status:

Ordered On: 1/28/09

Est Ship Date: 2/11/09
Est Arrival Date: 2/16/09

STATUS: " TESTING STAGE " for 5 days now!

Called Dell and they confirmed there isnt a parts delay so the system is built and has everything it needs but it has been in TESTING for at least 5 days now.

Who knows.

 

Ohmy! The Automated system told you it shipped in 7/1999??
That's bad...At least you got someone on the phone to confirm your tracking number

Cin

 

Maybe they are waiting for my laptop to be done, as my order just entered testing phase earlier today. I ordered one day after you.

 

Vishank,

That is odd that your laptop is just now going into testing today, 8 days after your order. As posted before, I didnt find out about the order status phone number until Monday 2/2/09 so my first call to that number said I was in Testing.

When I spoke to a Dell rep today ( in India ) he said he could see that there are no parts delay or parts needed to finish my system and that it should ship in about 3 or 4 days. That is all the information he cared to share though.

If the phone system is so accurate then I probably have a failed system since it has been 5 days in teseting and it is being tweaked, scratched, and opened back up several times. lol.

I certainly hope I dont have any issues with getting it and it having problems or something is wrong cosmetically if it has been tweaked over and over.

Probably a little paranoid about it but I would not be a happy camper if I had to ship it back and go through the whole process again. That would totally ruin the experience with shopping with Dell again.

 

Ordered: 2/1
Ship Date: 2/9
Arrival Date 2/12

Status: In production

T9400, RGBLED, 320GB HDD, 4GB RAM, Intel 5300 wifi, Bluetooth, Blue-Ray drive.

 

I know that's really weird. I know that I had a parts delay for the DVD Burner, so that is why my order was probably delayed. I dunno about yours though. Testing phase occurs after system is done being built so, do not know what is keeping your system.

 

Well, I knew it. For some reason I had a bad feeling about my order from the very beginning when my cart got screwed up and didnt get the discount that was offered and when my account got charged twice for one order.

I called the order status number again tonight and my system is now back to the start in the " BUILD " stage!!! After being in the " Testing " stage for over 5 days.

Well, I guess it is a sign of a piece of @##!!**! that had to get started all over again from the beginning. I guess that is better than getting a piece that I would have to send back and get a refund and just forget about Dell.

The odd thing is that my EST ship date has not changed as of yet. It is scheduled to Ship on 2/11/09 but that is yet to be seen.

Sorry to vent but I have not had a good experience this time with Dell and with the incompetent people on the other end of the phone / email from the very beginning.

I really hope that Dell changes their direction with customer service.

** UPDATE **

After checking the order status phone number again, it is back even further to the " KITTING " stage... officially back the start.

Am I wrong or is it supposed to be moving forward, not backward. ??

 

Mine's the same...It was in testing for a week and guess what? It went back to build, then kitting....dell sucks so bad I want them to go bankrupt. What pisses me off is that people who order way after mine got theirs shipped days ago!!!! also, my rep is so clueless and useless, she even got it worse...outrageous

 

Dude, that sucks! I have a feeling that recently, Dell's order status information has gone down the tube. e.g. Testing phase used to be only a couple of hours, boxing stage maximum of 3-4 days. I have a feeling that there was a part that you were waiting on as well (maybe the same dvd burner delay), but for some reason was shown the testing stage. This would make sense that it is now in the build stage and the kitting stage. Still, I would call up Dell and see what they say.

Oh ya, mine is still in the testing stage. I hope I do not have a repeat of what happened to you.

 

I am over Dell. Dont get me wrong about this but moving all of their business overseas might be a good idea for their bottom line but it is terrible for customer service when trying to speak to someone that has terrible english and repeats something from the computer screen over and over again.

What really pisses me off is that Dell offers a " Your Tech Team " service for $150.00 a year and you get " North America based experts ". To me that is a slap in the face.

We at Dell are going to make it painful for anyone to call customer service or try to read an email sent from India but oh by the way, if you want guaranteed "North American " service, then we will charge you for that.

Outragous!

And on another note, I get an offer in my email moments ago for a $200.00 Dell.com promotional card if I order a Studio XPS 16 !!!!!!!!!!! During a 48 hour sale. So I guess I miss out on that one too even though they have my Studio XPS 16 being built on the other side of the planet right now.

I seriously doubt I will ever order from Dell again. This has been a painful ordering and customer service experience.

 

I said the same thing when I saw the article on the news. Shouldn't good customer service be part of a large company, not something you have to pay for?

 

I agree. If you dont offer the best customer service as a standard from your company then it is only a matter of time that your competition over takes you within your market.

Founders and CEO's get too greedy and lose touch with how important quality should be associated with your company instead of how to squeak out an additional 5% profit margin here and there.

If you dont have a happy customer you dont have solid referrals and that will lead to slower sales and more cutbacks until your company is below standard.

Not to worry. When that happens they will just get a bail-out from the taxpayers ( their customer base ) and everyone is happy, except the customer / taxpayer.

 

cobrakr, so did you cancel your order?

 

wlfng2005, no I did not cancel my order as of yet. I am just upset with the whole process from the beginning.

When I was ordering my 1640, there was a $255.00 discount in my cart. I was like Yeah!. I checked the laptop page and there was an "Instant Savings" discount for the 1340 and 1640. So I ordered right then.

The problem started when upon check out it did not credit the discount. I logged out, back in and went to the main page. It was still there. I configured the system again and the discount was in my cart. I tried to check out and it did not give it to me.

Long story but that was the start of my experience. The instant savings discount vanished from the main page about an hour after I started. I contacted customer support about the discount thing and they said they would not honor the $255.00 but would discount the order $100.00 but they would have to call me and place the order over the phone. I was over it by then and didnt want to hassle with broken english and getting my order screwed up.

Then they charged me twice for my one order once I placed it online. That finally got resolved.

Now I get an email about getting $200.00 Dell.com promotional card if I order a Studio XPS 16. Go figure. I doubt I would talk them in to giving me the discount now that my order has already been placed.

It's just been a hassle so far. I just hope this system is worth it. I have heard a lot about the heat issue. Computer components dont last very long operating in high temperatures. We will see.

 

Sorry to hear that you are having so much trouble. It sounds to me like they found a bad component in testing. To add a new part it has to go back to kitting. But they will work hard to get it shipped on the estimated day since they know that most customers ask to be comepensated for the delay.

I think sales is based in the US so not understanding what they are saying wouldn't be an issue. I have always placed my orders online but after having to return my first 1640 I thought I would try and see if I could get the same deal. Sales managed to save me $40 more than my original $200 gift card order.

I got the email offer, too. Would've been nice if they had waited until I got the one I ordered since I plan on buying another if this one works.

 

These troubles your having...so sorry.

Call them and discuss the $200 promo card...If not you can always complete the Unresolved Issues form online and submit, and see what happens that way.

Unfortunately, any physical changes to your order after it's placed, cause your order to be cancelled, a new order entered and you start from scratch.

I learned this with my 1530... I wanted to add or change and they would've had to cancel and start with a fresh order. What happened then, was that they had a part on backorder, so they cancelled my order and *refreshed* that's the term they use. Which was good and bad....I was able to add what I wanted, but had to wait longer.

It's horrible to have to fight for your gift card promo, I had to do that also.

Cin

 

Ordered On: 2/02/09

Est Ship Date: 2/10/09

Est Arrival Date: 2/13 - 2/17

STATUS: Went into testing this afternoon

P8400
WLED
8X DVD+/-RW

 

KobraKR, I think my case is very similar to yours. Let me explain myself:
First, I called dell rep in EPP department to order my 1640...and I was able to get the price of $1947(tax included) down to $1600(after tax)...so I was like "yeah!, I saved 347 bucks..." 3 days after the day I placed the order, I called the 1800 number to check my order status and it is in testing stage...and after that I continue to call in to check the status and it always said "testing stage"...I was a little nervous so I called a dell rep and asked what was going on with my order...she said "your order is fine, and it is in the final stage so it should ship out in the next 3-5 days"...I waited, and waited and after 6 days, the status was still "testing stage" I called in again. This time she said she had no idea what the problem is so she asked me to wait. While waiting, I called in 1800 status check again, and this time it said "build stage"....I was outraged because my system was in testing for so long and now it starts all over again. About 3 hours later, I called in again, and this time it was in "Kitting stage"...what the heck? is dell's status system going backward or what?
So I called my rep again and she didnt pick up the phone....I knew something was wrong....so I wrote her an email...and she replied while offered no help at all except asking me to wait.
2 hours after the kitting, I called in...yes again, and the status changed to "testing" and it stayed there for about a day already....I think its going to be just like the last time. If it is, then I guess I'll cancel it and take my money elsewhere...lame

 

I know what you mean. Mine is going through the same thing. I just happened to check the order status phone number last night ( 1am Eastern ) when it wasnt in testing stage any longer, it had moved to build stage. I called about an hour later and it was in kitting stage. I checked an hour later because I thought all of this was odd and maybe a problem with their system and it was in build stage. I checked this morning and it was in testing stage again. It has been back in this stage for close to 15 hours.

My guess is they were waiting on parts? Something to add to the system after initial testing? Not sure.

I hope it doesnt get cancelled and start this stuff all over again. I am in college and I need this particular system.

I am hopeful to hear "boxing" very soon. Maybe it will get the ride over on the 747 tomorrow night... ( monday for them ) ???

If so, they may exceed their initial EST ship date. What is funny is that a lot of people on here have reported their systems shipping about 6 days or so after their order.

I would bet this is a parts issue with them being back ordered. If that is the case, the rep I talked to told me a bold face lie when he said that all of the parts are there and they are not waiting on anything. He told me he confirmed the parts status.

 

I remember that I asked my rep once and she told me that the processor (P8600) was backordered. But I did not get it, how can a system be in testing stage if a part of it is in back order? if one wants to test a system out, the system should be completely assembled right? ...umm I dont know about this boxing stage, but I hope to get the system soon because I am also a college student. What pisses me off the most is that many people who order wayyyy after me got their systems shipped wayyy before me (days ago)....I want the laptop and I want it now!