The OFFICIAL Studio XPS 1645 Intel Core i7 Order Status Thread

Hey all!
Because the Studio XPS 1645 Intel Core i7 Owner's thread was getting pretty *thick* with *Order Status* Inquiries, etc... I thought it was time to get an *Order Status* thread started, since so many are ordering it! And, to lessen the *heavyness* felt with the Owner's thread.

Also, we really should keep Status Updates, Order Delays, Progress as such, separated in this section of the forum! It will make the other thread "easier on the eye" per se!

So, this thread is for all the SXPS 1645 owner's to post when they ordered, status updates only, and when received etc.... .Basically this is a thread for Order Status (and all included w/in the thread title)

Please use this format, it's nice and easy for all to read:

Ordered On: 10/26/09

Model info: Obsidian Black / XPS 1645/ etc.

Estimated Ship Date: 11/10/09
Estimated Arrival Date: 11/22/09
Revised EDD: 12/10/09

Order Status: In Production 'Building Stage' 11/5-11/709 (12pm EST)
Order Status: In Production 'Boxing Stage' 11/7/09 (12pm EST)-11/10/09 (11am EST)
Order Status: Shipped 11/22/09 (8 am EST)

New EAD: N/A

My Location: Fiji Islands

Updates: on delays, etc......

Start here:

 

Ordered On: 10/19/09

Model info: Arctic White / XPS 1645/ etc.

Estimated Ship Date: 11/13/09
Estimated Arrival Date:
Revised EDD: they haven't yet

Order Status: In Production 'Building Stage'


Yeah I am able to review my order information now and my EDD is still 11-13.

 

Please follow the format.

Ordered On: 10/02/09

Model info: Arctic White / XPS 1645 / i7-720QM / 4GB DDR3 1333 Mhz / 320GB 7200RPM / 15.6 945P HD WLED / Intel WiFi Link 5300 AGN / DVD-RW / No Bluetooth

Estimated Ship Date: None
Estimated Arrival Date: 10/30/09
Revised EDD 1: 11/03/09
Revised EDD 2: 11/09/09

Dell cancelled and replaced my order on 11/03/09, New EDD: 11/30/09....

Order Status 11/09/09: In Production 'Building Stage'
Order Status 11/14/09: Shipped
Revised EDD: 11/17/09 (Fed Ex EDD: 11/16/09)

Oddly enough, my order still shows "N/A" for Bill To and Ship To. But I was charged so they obviously knew who to bill.

Location: USA

Question... When I'm logged in, the order doesn't show up on my order status for my account. I always have to go and search for the order number from the emails I received. And when I look at the order status while I'm logged in the Billing To and Ship To say "N/A'. Is this supposed to be like this, anyone else have this?

Update: So I emailed Dell yesterday with questions on my order status and why it has been delayed twice. This morning I have an email from Dell saying:
"Order Delayed

We wanted to let you know that there is a delay with one or more items in your order.

Based on the latest available information, we have adjusted the estimated delivery date
and are confident your order will be delivered on or before this new date.
(see Revised Estimated Delivery Date below)

We apologize for the delay and appreciate your patience."

This was for my revised EDD I got this weekend of 11/09/09

Edit: Starting to get ridiculous... it's 11/09/09... The new order is still in the "build" stage... I really hope I see some progress and see it ship this week, at least next week so it can be here before my vacation. Otherwise if it comes while I'm on vacation I don't know if I'll be able to get anyone to take the shipment for me as I'll be gone for a week around the time of my EDD... It better come before then... 2 month wait for a laptop is crazy if it goes to 11/30.

 

Same news as everyone.

We all got our orders screwed. He said that when they get an order like this, they have NO idea of any orders you placed before or that this is a "re-order" or even if it is a mistake on their part.

It's basically as if you ordered again.

Oh, Team Jaguar has been dissolved, but the extension still works. The delay has been caused by a part, but he has no idea. He is looking into it. Windows 7 may be a possibility, he says.

~Ibrahim~

 

Ordered On: 09/27/09

Model info: Obsidian Black / XPS 1645 / i7-720QM /320GB 7200RPM/ 4GB DDR3 1333 Mhz / Intel WiFi Link 5300 AGN / Blueray-combo/ Bluetooth

Estimated Ship Date: 10/26
Revised ESD: 11/23

Order Status: In Production (no stage listed)

Location: Canada

Anything goes with Dell on-line or automated phone services. Nothing is accurate from my present experience (see post above). You have to talk to a rep, scream and yell, get passed around to wrong extensions at least 10 times just to come back to customer care again and luck out on someone that may try to actually look up the accurate info for you.

Punch in Dell computers on youtube - "not getting your i7 anytime soon", or the guy that talks about "Hell computers" are pretty funny, and sadly accurate. I'm having the same experience.

 

If anyone is expecting theirs around Thanksgiving now then I would probably cancel because I know Dell is gonna have some good deals then. The whole situation is ridiculous.

 

Ordered On: 10/19/09

Model info: Obsidian Black / XPS 1645 / i7-820QM /320GB 7200RPM/ 4GB DDR3 1333 Mhz / Intel WiFi Link 5300 AGN / Blueray-combo/ Windows 7 Pro

Estimated Ship Date: 11/13
Revised ESD: Original timelines from date of order...

Order Status: In Production (no stage listed)

Location: Canada

Still listed with the 430-2955 WiFi card.... hopefully this doesn't delay it, but time will tell.

 

Ordered On: 10/4/09 through EPP

Model info: Obsidian Studio XPS 16 Notebook ,720QM 1.6GHz, 16.0 inch RGBLED LCD, 500GB 7200 RPM SATA Hard Drive, Obsidian Black High Gloss Finish with Leather, Integrated 10/100 Network Card, 4X Slot Load Blu-ray Disc (BD) Burner (Writes to DVD/CD/BD), Creative SoundBlaster X-Fi M, 430-2955 Intel® 5300 WLAN Wireless-N (3x3) Mini Card DW 370 (USB module)


Original Estimated Ship Date: 10/30
Revised ESD: ?
Original EDD; 11/2
Revised EDD: 11/9

Order Status: In Production, Build Stage since 10/14
Location: US

 

REOrdered On: 10/22/09

Studio XPS 16;Studio XPS 16 Notebook 1 $1,782.62 $1,782.62
Processor: Intel ® Core ™ i7 720QM 1.6GHz
Memory: 4GB Shared Dual Channel DDR3 at 1333MHz
Monitor: Full HD Widescreen 15.6 inch WLED LCD (1920x1080) W/2.0 MP
Video Card: ATI Mobility RADEON® HD 4670 – 1GB
Hard Drive: 500GB 7200 RPM SATA Hard Drive
System Color: Obsidian Black High Gloss Finish
Operating System: Genuine Windows® 7 Ultimate, 64bit, English
Network Card: Integrated 10/100 Network Card
CD ROM/DVD ROM: Slot Load Blu-ray Disc (BD) Burner
Sound: Creative SoundBlaster X-Fi MB
Wireless: Intel® 5300 WLAN Wireless-N (3x3) Mini Card
Battery: 85 WHr 9-cell Lithium Ion Primary Battery
Bluetooth Options: DW 370 (USB module)

Estimated Ship Date: 11/19/09
Estimated Arrival Date: Probably a few days before 2010
Revised EDD: 11/16/09

Order Status: In Production 'Building Stage'

*************
Original Order On: 09/25/09

Model info: Studio XPS 16 Notebook ,i7 720QM 1.6GHz , 4GB DDR3 at 1333MHz, Full HD Widescreen 15.6 inch WLED LCD (1920x1080) W/2.0 MP, ATI Mobility RADEON® HD 4670 – 1GB, 500GB 7200 RPM SATA Hard Drive, Obsidian Black High Gloss Finish, Windows Vista® Home Premium Edition SP1, 64-bit, Integrated 10/100 Network Card, 4X Slot Load Blu-ray Disc, Creative High Definition Audio 2.0 with SRS Premium Sound, Intel® 5300 WLAN Wireless-N (3x3) Mini Card, DW 370 Bluetooth (USB module), 84 WHr 9-cell Lithium Ion Primary Battery

Estimated Ship Date: 10/25/09
Estimated Arrival Date: Cancelled by service rep, LOL

Location: CA, USA

 

Ordered On: 9/27/09

Model info: Arctic White / i7-720 / 4GB RAM / 256GB SSD / 16" RBGLED / Vista Home Premium / 4x Bluray Burner / Intel 5300 WiFi / Bluetooth / 3yr warranty / 9-cell

Orig. Estimated Ship Date: 10/23/09
Orig. Estimated Arrival Date: 10/27/09
Revised EDD: 11/02/09
Order canceled by Dell: 10/30/2009
New EDD: 11/23/2009

Order Status: In Production 'Building Stage' 9/29-11/01 (5:10pm EST)
Order Status: In Production 'Boxing Stage'----I WISH
Order Status: Shipped---sometime after my 6 year old graduates from college


My Location: NW Florida (panhandle area)

Updates: Nothing to report other than I'm running out of lubrication while Dell screws us. Unfortunately, I don't think I will have much to update since my order will be canceled if there really is no updates by the end of the next weekend...I can't rely on their "confidence" that it'll be here by the ESD.

 

lol@RifterAD

 

Ordered On: 09/25/09

Model info:
XPS 1645
Obsidian Black
Intel i7 720QM
4GB DDR3 Ram
500GB Hard drive
16" RGB LED Screen
4x Blu-ray burner
Intel 5300 WIFI
Bluetooth
9 cell battery

Estimated Ship Date: 10/23/09
Estimated Arrival Date: 10/26/09
Revised EDD: 11/23/09


My Location: Pennsylvania USA

Going to be making a call to my rep tomorrow to see what the deal is with my new EDD. I refuse to wait two months for this laptop. I did get this laptop for a very sweet deal and would hate to cancel. I hope they can offer some kind of compensation. Otherwise I may look into the HP Envy 15 (yes it will be more expensive) but it also looks like a sweet laptop minus the trackpad issues.

- Garrett

 

If you cancel the Studio XPS 16, I would try out the DV8t by HP. Like the heat on this laptop the trackpads are also blown out of proportion by people. I tested out an HDX 16t and the trackpad was fine, took some getting use to but fine.

 

Yes, they have it in stock at bestbuy this afternoon.

 

The DV8T? I wish best buy had the XPS 16 with the i7 processor and RGBLED screen and blu-ray.

 

I am going to jump over to You Tube and check these out...could use the laugh right now...

 

I see a post in this thread that says the Jag' Team is no longer...does this mean I have arrived too late yet again??? has anyone else tried to reach them with any success?

 

do they really designate a stage/status for placing the PC in a box???

At one time Dell was the master of logistics - Suppliers took a beating and the consumer reaped the rewards. Michael Dell steps down as CEO and it all falls apart...now he is back trying to piece it together! Good Luck my friend!

I am sorry to say, but I believe Dell has made a perm. departure from the days of old. With the purchase of Perot Systems we will see Dell ride off into the sunset as a company focused on managed services and the PC business will limp along behind the new vision and strategy. Why they have chosen to play catch up behind IBM, whom they drove out of the PC business and HP who is caving in as fast as Dell is anyones best guess...bad timing, karma...I guess we will just have to wait and wonder! In the mean time I hope they can just get my race horse out of the gate...I'll take it from there.

 

Jaguar is dissolved, renamed Cavalier, same extension, same people. What changed? I have no idea.

Yeah, it's the "boxing stage", I just got into it...

~Ibrahim~

 

OMG!!!! I CANNOT FREAKIN' BELIEVE THE ABSOLUTE B..S..I AM STILL HAVING TO DEAL WITH! I SWEAR, THE BAD KARMA THESE CS FOLKS ARE RACKING UP IS GOING TO GRIND THEM TO DUST AT SOME POINT IN THE FUTURE! LET IT BE FORBIDDEN THAT THEY SHOULD EVER NEED A STRAIGHT FORWARD AND HONEST ANSWER!

I WOULD ACCEPT "DUDE WE GOT NOW DAMN IDEA WHEN THAT THING IS GONNA HIT YOUR DOOR STEP, THE PARTS GODS TOOK A VACATION AND BARNEY FIFE IS RUNNING THE WHOLE DAMN THING INTO THE GROUND, PLEASE CONTINUE TO HAVE A BAD DAY - TALK TO YOU SOON!"

at least it would be on target!

 

now to be totally honest...as soon as that shinny black "smudge magnet" arrives at my door step I'll be on the XPS owners forum raving about how awesome it is...I'm just saying it is only fair to be honest as long as I am wasting time crying about my own tolerance of sub standard service!

This will earn me loads of credibility I'm sure! But it IS an example of how you do it (honesty)! Dell CS please take notes!

 

how did you create a combination of Shrek and Gandov? (Lord of the Rings)

Interesting combination of personalities...

 

Haha, thanks. It's not mine, I just found a random picture online.

I think it's spelled "Gandolf", but whatever.

~Ibrahim~

EDIT: But there is some hope....mine has shipped!

 

Has your credit card been charged? Not pending but cleared? Thanks.

 

Add me to the list of upset customers.

Ordered Oct 2nd and told it would be 12 business days
2 hours later delivery date nov 16
Today old order cancelled, given a new order number and now it is Dec 7

Dell seems to have no integrety these days.

 

Yeah, it's been charged. It actually charged like on Tuesday of this week, which gave me a head's up that it was close to being finished.

~Ibrahim~

 

Well my charge was pending on my re-order they did for me. Now it is no longer pending, I wasn't charged, and I'm listed as "In Production"... I'm just hoping luck will hit me and it will ship this coming week.

 

Ordered On: 10/21/09

Model info: Obsidian Black w/ Leather / XPS 1645 / i7-820QM / 8GB DDR3 1333 Mhz / W7U64 / 128GB SSD/ 15.6 1080P FULL HD WLED / Intel WiFi Link 5300 AGN / DVD-RW / Bluetooth

Estimated Ship Date: None
Estimated Arrival Date: 11/17/09
Revised EDD 1: Not Yet
Revised EDD 2: Not Yet

Checking status hourly. Although not specified, to recieve by the EDD, it would need to ship between wed and fri. Cant help but check in the impossibility, they ship today or tomorrow, or the more likely gets revised.

Order Status: In Production

Location: USA

 

Ordered On: 11/06/09

Model info: Obsidian Black / XPS 1645/ etc.

Estimated Ship Date: no info
Estimated Delivery Date: 12/03/09

Order Status: In Production (no stage)

My Location: Wasatch Mountains, USA

Updates: none yet

I really hope I don't have to go through the rigmarole of having dell cancel and then re-place my order. as if a one month wait time isn't enough, if I don't get my new lappy before christmas, I may just flip out.

 

I ordered on: 10/3
EDD: 11/2
Updated: 11/9
Updated (Yet AGAIN): 11/16
Changed: 11/10
New EDD: 12/3

Conclusion: I got played, well done dell ¬¬. Now, I'm off to throw hissy fits at those reps. They ought to give me a XPS backpack with the lock thingy. *Sigh*

 

Did you have to call to get your ordered changed to the correct Wi-Fi part? I ordered on 10/4 and called last week to try to get it straightened out. Still showing the wrong Wi-Fi card and an revised, revised EDD of 11/16. I don't expect to see it by then and am getting ready to cancel as soon as I can find an alternative. There are some big coupons on the HP DV7 and 8 quad cores right now. I am just trying to get a better idea on how good these systems are.

 

I have just checked my order status on dells website and my order has been shipped. I also have my tracking # from Fedex and it states that it will be delivered tomorrow as I have next business day delivery.

Below is all my original order information:

Hello fellow Studio XPS laptop buyer's,

I am glad to see that some of you are about to receive your SXPS Laptops.

Here is how it went for me:

1. Ordered on 10/25/09
2. Estimated Delivery Date: 11/16/09
3. Estimated Ship Date: 11/13/09
4. Will be delivered on: 11/11/09

as you can see it is being delivered 5 days earlier, hope that it will be helpful to others.

Even though the ESD is still 11/13/09, it looks like that it will ship sooner than 11/13/09. I do not think that it will take like a week to box this laptop.

Other than the wait time I had no issues with this order (no cancelations or product issues with any parts)

I hope that it goes well and gets better for the rest of you. I will keep you posted as to any date changes or when I receive it.

Hope that the information can be of help to sombody else with similar dates.



Below is the Studio XPS configuration:

1 224-6716 Studio XPS 16 Notebook
1 317-2361 Intel CoreTM i7-720QM (1.6 - 2.8 GHz 6M/8 threads)
1 317-2364 4GB, DDR3, 1333MHz 2 Dimm
1 320-8332 16.0 inch Wide Screen 16:9 1080p Full HD RGBLED LCD, W/2.0 MP, XPS 1645
1 421-1010 Dell Webcam Central v1.4
1 421-0188 Facial Recognition
1 320-8350 ATI Mobility RADEON HD 4670 1GB
1 341-8989 500GB 7200RPM Free Fall SensorSeagate Hard Drive
1 320-8351 Obsidian Black High Gloss Finish
1 421-1737 Genuine Windows 7 Home Premium, 64bit, English
1 421-0323 Windows Live Search,Multiple User Interface
1 420-6576 DELL WELCOME,Software Dimension/Inspiron
1 420-9100 Dell Dock Consumer
1 420-6436 PC-Restore, Dim/Insp
1 421-0187 Dell Support Center Software 64 Bit 2.0
1 420-7938 Dell Connect 2.1
1 421-0092 DELL-DOWNLOAD-FLAG
1 421-1748 MOD,SW,W7HP64,DVD,MUI,NO-E
1 330-5460 DELL RESOURCE DVD,BACK-UP,XPS 1645
1 330-6222 Windows 7 Label
1 430-3605 Integrated 10/100 Network Card
1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE
1 421-1582 Cyberlink Power DVD 8.3 Playback
1 313-8874 8X DVD+/-RW Slot Load Drive
1 421-1361 MOD,SW,RXO,EZCD,10.3,DE,FI
1 313-8546 Creative SoundBlaster X-Fi MB
1 430-0737 Intel WiFi Link 5300 802.11AGN Half Mini Card
1 410-2090 McAfee Sapphire MUI, 15-Month
1 312-0950 9-cell Battery
1 420-8051 Microsoft Works 9.0, English For Inspiron
1 950-3338 2 Year Limited Warranty
1 905-6418 Dell Limited Hardware Warranty Plus At-Home Service, Extended Year(s)
1 905-5637 Dell Limited Hardware Warranty Plus At-Home Service, Initial Year
1 905-3971 Banctec Next Business Day In-Home Service after Remote Diagnosis , 1 Year Extended
1 906-5380 Banctec Next Business Day In-Home Service after Remote Diagnosis , Initial Year
1 412-0360 Soft Contracts - Banctec
1 902-0941 Warranty Support,1 Year Extended
1 960-8710 Warranty Support,Initial Year
1 467-7771 Thanks for choosing Dell!
1 991-1179 LoJack Theft Recovery Service,XPS - 1 Year DHS
1 420-8655 LoJack Theft Recovery Software for Laptops, 1 Year
1 988-7707 2GB DATASAFE ONLINE 1.1 FOR SDO/DIM/INS/XPS
1 420-9518 DATASAFE ONLINE 1.1 2GB
1 988-0099 To activate your online backupaccount, go to Start, Programs, DataSafe Online
1 330-0171 S and P Drop-in-Box Marcom forDHS Notebooks

Best wishes and good luck to everybody that ordered the Studio XPS Laptop,

 

Here is how it goes for me ... I have tow SXPS1645 on the way....Don't know why.

1. Ordered on 10/01
2. Cancelled and reordered on 10/08
3. Cancelled and reordered on 10/19. Got SSD 256go for free + discount on RGBLED.
4. Cancelled and reordered on 11/4. ESD: 12/4. Complained with a rep. I wanted to have some king of compensation. He offered 3years warranty.
5. Reodered on 11/5. ESD : 12/5 BUT the order made on 11/4 hasn't been cancelled.

http://www.flickr.com/photos/44488734@N05/?saved=1

 

Step 1: Ordered on 10/20/2009
Step 2: Called on 11/9/2009 to adjust WIFI card problem
Step 3: Assured on 11/9/2009 by customer service my order would not be canceled and would arrive by 11/16/2009 as originally stated.
Step 4: Canceled on 11/10/2009
Step 5: New EDD of 12/4/2009
Step 6: Called on 11/10/2009 spoke to Customer Service Rep, told they could do nothing for me.
Step 6b: Moved on to speak with manager at Customer Service (according to her she is the highest customer service person I could talk to, as her boss does not take calls). Again told there was nothing they could do. I would now be at the bottom of the queue and would have to wait.
Step 6c: Had sales manager call me. Explained the parts problem in detail (which customer service had no idea about). Explained the supposed additional delay (another round of security checks on each machine). Canceled my new order. Submitted a new order with expedited preference and an earlier ship date.
Step7: Wait and see...

 

Order #1 Ordered: 10/2/09
EDD: 10/28/09
Canceled: on 10/10/09 due to a DPA screw-up

Order #2 Ordered: 10/10/09
EDD: 11/9/09
Canceled: on 10/16/09 due to a DPA screw up again

Order #3 Ordered: 10/22/09
EDD: 11/13/09
Canceled: Still pending, has old "bad" wifi card part number still.

Order #4 Ordered: Only if they give me a helluva deal.

I've also spent in the month of October alone 7.53 hours (according to my AT&T bill) on the phone with Dell trying to fix the various problems which cost me $160 in overages. We'll see if dell will comp me as I e-mailed them a copy of my cell phone useage with all their numbers highlighted.

 

I hate you. Mine is STILL "in the build stage" with no hope of getting here before the EDD (with next day shipping). Congrats tho!

 

1. Ordered on 10/16/2009 with EDD 11/9/2009 (Bad Part Number)
2. Updated on 11/7/2009 with new EDD 11/16/2009 (Bad Part Number)
3. Called up and complained on 11/9/2009.
4. Original order cancelled and new order created on 11/9/2009 with EDD 12/4/2009.

I got downgraded from Next Business Day to 2nd Business Day, although I wasn't paying for either, so I can't really complain much about that. The price of my second order wound up dropping around $100, but I was told that the rep couldn't mark my order as high priority himself and that he'd have to contact someone to do that. I have my doubts about that, so I may call them up later this week... though chances are they'll wind up telling me that expediting an order would require creating an entirely new order.

Their order management system is pretty poor, considered the industry they're in.

 

Ordered 10/9 with EDD of 11/12
Delayed on 11/6 with an EDD of 11/19
Since I had the bad part number I called up about 5 different departments. I didn't want to wait for them to cancel my order. Finally got ahold of a manager at cancellations who was aware of this issue and said he'd push it through last night (11/09.) However, it finally happened this afternoon. New EDD is 12/10, which is ridiculous. However, people that have gone through this seemed to get their order shipped much earlier than the new EDD after it was canceled. In the meantime, I was promised a $35 gift card that never came. Time to them out again.

 

Original Order date 10/9. Original EDD 11/12.

10/30 cancelled/reordered by Dell with updated WIFI# and new EDD of 11/30.

11/04 Order processed(was on hold due to DPA apparently) 11/06 Status changed to "Shipped" 11/08 Tracking number issued. New EDD 11/11.

Since tomorrow is 11/11, if I actually get my computer tomorrow I will have gotten it 1 day BEFORE the original EDD I was given. Not too shabby IMO.

I'm in the Dallas area and computer left Atlanta, GA fedex location as of 3:30ish AM.

 

Damn. We order on the same day, yours ships 2 days before I even get mine canceled and reordered....and i had to yell at 4 different people even to get that going. Dell blows.

 

I feel ya Pooter, There are people who ordered after my 3rd order was placed, got cancelled before me, and have tracking numbers before mine is even canceled.

What really irks me is i was fed the whole line about my order being pushed to the front of the manufacturing queue and i believed it. Clearly there is no such thing.

 

yadda yadda yadda

11/10: Cancelled. By me. Adios, Dell.

 

Has anyone actually talked to some one in EPP that isn't totally useless? Every person I've talked to has had no idea about this problem, and everyone in regular sales or order cancelation transfers me to EPP the very second they pull up my order (as it is an EPP order).

Even the person in "Executive Escalations" is useless. She doesn't seem to think there is really a problem saying "Well you can cancel and recreate your order if you want." Bah!

Here, have her e-mail. Let her know that you are having this issue and maybe she'll help us. This is direct from her e-mail signature. Also look: a manager e-mail too bad the manager wont return my e-mails.

EDIT: PS I thoguht I'd add, this is the rep who contacted me when I sent a complaint to [email protected]

EPP Executive Escalations Support

 

LOL just got off the phone with the dell escallations dept.. the people that contact you if you email michael dell @dell.com . wow this guy is in a dept thats supposed to help solve your issues....... worst experiance so far and apparently there is no one higher than him urhm bulls$%^. im now on a mission.

on my 4th order
first placed 10/3
newest edd 12/7

 

yeah the lady that i was working with (posted her info above) said she can't even make a new order for me. I asked her what exactly it was that she did and she didn't have an answer for me.

Talk about job security...

 

Dell ordered me a new XPS 1645 as replacement for an unrepairable E1705, and I got word today from my rep that it's been delayed because of back ordered parts. :/

 

My new EDD with the correct wifi is 12/9. That'd be the two month anniversary since I ordered. I'm a sucker for abuse. If I didn't want that RGB screen so much, I woulda switched to the Envy.

 

I'm keeping my fingers crossed that the December dates (mine is the 4th) are generous over estimates. Some of the folks who have already received their 1645s had their last EDDs in either late November or the first week or December. Then again, it'd be my luck that -- as someone stated above -- there's another backorder.

I'll laugh (and then cry a bit) if the orders get cancelled again on account of another "incorrect" part number issue.

 

This guy "eblock12" in the new SXPS 16 owners lounge said he ordered on Nov 2nd and he just received his today!!!!! See it on this page. What dice are they using at Dell to choose who gets their order fulfilled?

 

Decided to make my first post here.

Like many others I have had multiple setbacks with the production of my 1645.
Ordered On: 09/25/09

Model info:
224-6716 Studio XPS 16 Notebook
317-2361 Intel CoreTM i7-720QM (1.6 - 2.8 GHz 6M/8 threads)
317-2364 4GB, DDR3, 1333MHz 2 Dimm
320-8332 16.0 inch Wide Screen 16:9 1080p Full HD RGBLED LCD, W/2.0 MP, XPS 1645
320-8350 ATI Mobility RADEON HD 4670 1GB
341-8989 500GB 7200RPM Free Fall SensorSeagate Hard Drive
320-8351 Obsidian Black High Gloss Finish
421-1205 Microsoft Windows Vista HOME PREM 64-bit Edition
313-8729 4X Slot Load Blu-ray Disc (BD) Burner (Writes to DVD/CD/BD
313-8546 Creative SoundBlaster X-Fi MB
430-2955 Intel WiFi Link 5300 802.11AGN Half Mini Card
410-2087 McAfee Sapphire MUI, 36-Month
312-0950 84 WHr 9-cell Lithium Ion P Primary Battery, for XPS 1645
950-3339 3 Year Limited Warranty
991-1159 Bund. LoJack Theft Recovery - 3 Year DHS
980-5877 CompleteCare Accidental DamageProtection, Inspiron, 3 Year
430-0700 DW 370 (USB module)
330-2318 Dell Travel mouse with Bluetooth technology, Black

Subtotal: $1,583.52
Shipping and Handling: $0.00
Sales Tax: $102.94
Total: $1,686.46

Original EDD: 10/26/09
Revised EDD: 11/02/09
Revised EDD: 11/09/09
Revised EDD: 11/16/09

Order Status: In Production

Notice I still had the old part number for the WIFI card. Over the last two days I have spent approximately 6 hours on the phone getting transferred between various Dell reps. Trying various alternative phone numbers provided on the 1645 threads. Each time enquiring about the "bad" wifi part number. Each time being told that this wasn't going to be an issue with my order, that the only issue with my order was a back ordered base. Each time I countered with the argument:" If these were on back order why have people who had ordered 3-4 weeks after me now received their 1645's" and I referenced this thread. Today after once again being told the same information I had been given by every other rep, (that the base was on back order), I finally asked for a supervisor. After waiting another 5 minutes I was finally connected to my representative who hadn't called me back after a number of emails and calls. At this point she finally admitted there was a problem with the wifi part number and the order would have to be canceled and replaced. She couldn't explain the delay in processing my order but admitted there was a problem with identifying this problem on all orders placed in September. I then asked about updating the order with windows 7. She was initially adverse to the request but after once again referencing this thread about how other's had been able to update their orders with Win 7 and had been upgraded to 6 GB ram. She finally gave in and updated the order with both. The "new" order was placed today and I have already received a new order number.

The new order is as follows.

Ordered On: 11/10/09

Model info: 1 224-6716 Studio XPS 16 Notebook
1 317-2361 Intel CoreTM i7-720QM (1.6 - 2.8 GHz 6M/8 threads)
1 317-2365 6GB, DDR3, 1333MHz 2 Dimm
1 320-8332 16.0 inch Wide Screen 16:9 1080p Full HD RGBLED LCD, W/2.0 MP, XPS 1645
1 320-8350 ATI Mobility RADEON HD 4670 1GB
1 341-8989 500GB 7200RPM Free Fall SensorSeagate Hard Drive
1 320-8351 Obsidian Black High Gloss Finish
1 421-1737 Genuine Windows 7 Home Premium, 64bit, English
1 313-8729 4X Slot Load Blu-ray Disc (BD) Burner (Writes to DVD/CD/BD
1 313-8546 Creative SoundBlaster X-Fi MB
1 430-0737 Intel WiFi Link 5300 802.11AGN Half Mini Card
1 410-2087 McAfee Sapphire MUI, 36-Month
1 312-0950 9-cell Battery
1 950-3339 3 Year Limited Warranty
1 980-5877 CompleteCare Accidental DamageProtection, Inspiron, 3 Year
1 430-0700 Dell Wireless 370 Bluetooth Module (2.1+EDR)

Product Sub Total : $1,583.00
Total Order Amount: $1,685.94


New EDD: 12/09/09

With the new order my EDD was of course pushed back but I was assured that it would be expedited and she upgraded me to next day shipping. She stated it should be delivered be delivered long before the EDD.

Anyway I wanted to thank all those who have posted before me. Without your information I may not have gotten this resolved until who knows when.

The moral of this story.........

If your "Representative" is giving you a line in order to get you off the phone, push harder. There is a problem with the wifi part number "430-2955". Quote the information you have discovered here and get your order resolved.

Sorry for the long post but I hope this helps someone.

Andy

My Location: Central Florida