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    There is no customer service @ dell (beware)

    Discussion in 'Dell' started by thehazelco, Jan 5, 2009.

  1. thehazelco

    thehazelco Newbie

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    there is no customer service @ dell. i received a dead computer from dell and entered dell hell. once they realized i wouldn't be willing to keep an expensive paperweight around my call was routed to india. this is a black hole but i'd much rather be in a real one. i was put on non-ending hold, sent from person to person and disconnected many times. it took hours and i felt helpless and completely ripped off. it's called the dell run around. i asked for a supervisor and that was refused. finally told one of them i'd be disputing the charge on my ax since they weren't interested in providing any customer service. they said go ahead. i did. funny how there was lots of customer service when they were trying to sell their junk. the agent at ax tried calling for me and she got the same treatment. now i'm going through more time wasted disputing the charge. i'm having to pay out my pocket to ship the piece of junk back. also, the bar code on the bottom of the dead computer had been rubbed off with an eraser. it was pre-owned and sold as new. save yourself some grief and buy from compaq, hp, ibm, or apple. funny but i help people by fixing their screwed up computers. i don't charge them as i feel sorry for them. most people are clueless. when a computer is unsalvagable i help them buy a new one. i use to use dell. ha. not anymore. i have a 90's era cheap little HP laptop that's still working great. i got it for $25 at a thrift store. just needed a little work. guess i'll be recommending them from now on.
     
    thehazelco, Jan 5, 2009
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  2. afhstingray

    afhstingray Notebook Prophet

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    sadly, most of the notebook manufacturers have horrible consumer support nowadays.

    thats one reason even if im buying a consumer machine i purchase thru the small business channel. you get much better support
     
    afhstingray, Jan 5, 2009
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  3. Cin'

    Cin' Anathema

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    I am sorry to hear the troubles you have went thru with your notebook. :(

    NO customer should be put thru that. I've always thought that persons either have great luck with Dell, or none at all.

    If you have found no resolve with your issue with Dell...You can always file a complaint with the Better Business Bureau. And, maybe you might have some luck that way?

    Good luck to you, keep us posted.


    Cin ;) :)
     
    Cin', Jan 5, 2009
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