Those who had system exchanges done(after the 21day period); Please help!

Hey guys,
Those who have had system exchanges done after the 21 day period, how long did the whole process take? Were you able to see the specs/details of the replacement system before it was shipped/delivered? Anyone recently get a SXPS 1340 in exchange for a m1330?

I'm getting my m1330 replaced for a SXPS 1340 but the process is taking such a long time. Its been a week already and ZERO progress.

 

I haven't...(sorry you haven't had any feedback).

I think you should contact Support, and find out where your *status* is at this time. That way, you will know what is going on, and they can give you more of a lead time as to to what the progression is going to be.

The build may take a bit longer, maybe not. Be sure to get your Case Number, etc. and all that e-mailed to you at the conclusion of your conversation.

Good luck!

Cin...

 

is it through executive escalations? then contact the rep.

 

As previously mentioned, contact the rep or support and give them your case#. They should have no problem with pulling the info up and providing you with an order# which you will then be able to look up on the dell order status page.

If you have your customer#, you can also use that with your ship to: zip code and access your order info that way.

www.dell.com/orderstatus

 

no its through normal chat reps. they keep just telling me it takes 2-4 weeks and that it will take another 3-4 days for the order number. I chatted with them on Tuesday and they said 3-4 days for the order number, and when I asked today for the order number, the guy literally said, " I see that system exchange has been submitted, it would take another 3-4 days for the order details to be sent".

 

Ok, you should have a Case Number, and copies of the Chat sessions being e-mailed to you at conclusion of the conversation, right? And, you can also print & save those convo's also.

Outside of the Case Number, there should some sort of Reference Number, at this point, I would assume. They just can't go off of a Case Number.

Tomorrow will be the 4th day, so they should have the Order Number for you. Call/and or do Chat, again...and be *firm* yet polite, for that *Order* number that was told to you *3-4* days later. Just advise, *you* as the Customer are trying to get a sense of how things are going to fall into place for you, so you know what a *normal and feasible* time line is ~ for expectation of your laptop.

Cin...