The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Thumbs up to Dell

    Discussion in 'Dell' started by boomhower, Apr 3, 2010.

  1. boomhower

    boomhower Notebook Evangelist

    Reputations:
    22
    Messages:
    327
    Likes Received:
    0
    Trophy Points:
    30
    I sent off my wifes XPS 15 for a motherboard replacement due to the GPU. I has been out of total warranty for almost a year and only had a couple months of the extended warranty for the GPU left. When they sent us the return kit they said it would take up to 15 business days to repair. It took them one, yes one. They not only replaced the motherboard and related heatsinks, they also replaced the palmrest and keyboard though I am not sure why. The mouse button were started to get stuck down so they evidently replaced them as well. My daughter had crammed several discs into the DVD drive, they repaired that and even sent the discs back with it(so THAT is where my copy of 300 went!) All in all I am very happy with the result. Yes, I know it will eventually fail again but if it last another two years I will have gotten four years out of it which will be pretty much it's useful life speed wise. I am satisfied enough that I think I am going to go order myself a new Studio.
     
    boomhower, Apr 3, 2010
    #1
  2. Cin'

    Cin' Anathema

    Reputations:
    14,217
    Messages:
    15,406
    Likes Received:
    87
    Trophy Points:
    466
    Glad to hear that things worked out so well for you on this, boomhower! :D It was nice that they took care of the "little" extras for you, also!

    And, look..your going to prolly be purchasing a new lappy now! : )


    Cin...
     
    Cin', Apr 4, 2010
    #2
  3. boomhower

    boomhower Notebook Evangelist

    Reputations:
    22
    Messages:
    327
    Likes Received:
    0
    Trophy Points:
    30
    Yep, Dell did the right thing and earned my business again. I am a very loyal customer as long as you treat me right, they haven't failed me yet. I bought my first Dell laptop almost ten years ago.
     
    boomhower, Apr 4, 2010
    #3
  4. mew1838

    mew1838 Team Teal

    Reputations:
    294
    Messages:
    1,231
    Likes Received:
    5
    Trophy Points:
    56
    Another proof that good service = win for the company.
     
    mew1838, Apr 8, 2010
    #4