Timbuk Messenger Bag free with M1330

Ok, I've been lurking and reading all the shipping threads and LCD vs LED comparisons, so wanted to give you all an update on my side..

I called the 1-800-433-9014 number, got my status and decided to go further...

Got a CSR on the line, and was polite as can be "hi, how is your day going, super"..
that sorta crap...

Got her in a good mood, and asked her nicely to check the status on my system.
The phone status said "testing"..

I asked her what that meant, and still remained sweet.
She said, "given by the fact it has a Service Tag, it should be shipped tomorrow.

"Super!!" I say...

I ask if there was anyway I could be upgraded to Next Day Air, she said "sure"...
No extra charge..

I then tell her, "boy I wish I ordered a little later, seems you are giving all M1330 buyers a cool free bag"..

I tell her it's on the website now, she finds it on there..

She asks for the Dell Item number, I give it to her...(A1201948) -Laptop Messenger Bag Timbuk (retail $149.99)

She agrees to add it to my order, since it wasn't there before, and I hadn't recieved my item.

Next Day as well..

Hoooray.

So, the moral here, it to be super nice, calm, ask how their day is going, and maybe you can get more info and a cool bag as well..

It all really depends on who you call though..

Once I see a Tracking Number, I'll be a ton more happy..

Something tells me Dell know they screwed up this launch BIG TIME..
And this is a way to make ammends..

It looks like the promo is on all divisions of Dell..

I got mine thru EPP.

Will update the progress as we go..

XPS m1330 - Tuxedo Black
C2D T7500
2 GB RAM
160 GB @ 7200 RPM
128 MB NVidia 8400 GS
Slim + Light LED-LCD
Bluetooth
Integrated Audio
Intel N-Draft Wireless
9-Cell Battery

Order Date: 6/29
Est. Ship: 7/31

Location NJ USA

 

Can you post again when you get a tracking number ?

 

I just checked order status and the bag is showing up there with next day shipping already..

I'll call tomorrow for the laptop status and post..

 

I ordered a that bag with my system and the ESD was 8/29... what's yours?

And as far as I know they are not giving away the bag?

 

laptop was 7/31
bag was 8/8, but she told me it would be early next week..

It says online about limited quantities, so I would call soon for anyone who hasn't tried yet..

beeeee niiiiccccceee..

 

Check your pm's Thanks

 

I canceled mine already because I ordered it on 6/28 and had a 2 month wait for shipping. So I am ordering direct from Timbuk2. I am already getting $200 off and overnight so I don't want to push it too much.

But that is a good deal to get that free. But I do not understand why they gave it to you. Do they have a current deal for free Timbuk2 bags or something?

EDIT: Damn I just saw that!!! I am going to send a reply to my CSR again!!

 

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It's FREE on all the sites...

So if you didn't get your laptop already, I would suggest calling now before they are gone..

 

thanks for the response

 

Muzig, I agree with you 100%. I always try to be as nice as possible when I'm chatting online or talking on the phone with the Dell reps. If you go in there talking with a bad attitude, they're not going to give you anything!

 

I've had my own carrying case so I'll leave it to ppl who need them. It looks really nice. Thanks for your info!

 

That pissed me off again. I sent a semi-nice e-mail back. I just canceled that bag this week because it had a 2 month delay on it!! I requested they place a new order for the free bag for me. We will see....

 

are the bags really nice ?

 

Timbuk is known for having really nice bags.

 

http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=A1201948

to get it added to an existing order, the csr who placed your order has to do it..or her supervisor!

 

I would not have asked for it. But I was willing to pay for one before they gave me a sept ESD on it. Now I cancel because of the esd and they offer the same thing for free, with shipping next week. Pisses me off

 

I just called and asked if there was any way to apply this deal to my current order and they told me that I could only do that if I canceled and re-ordered because of deals having different SKU's or something.

But they were very polite about it and offered to upgrade my shipping to NBD for free, which was really cool.

I may have to try this again tomorrow or later tonight and see if I can get a different rep who might be more like muziq's.

 

Why is being upgrade to next day shipping cool ?


It will not get you your laptop any faster and chances are it will still be shipped ground

 

I just mean it was nice for her to offer me something without me even asking.

And since when is shipping NBD automatically ground, especially from TN to MN? I get the Malaysia to US part being a constant, but the domestic shipping is a variable of up to 5 days depending on where it is going after it lands in the US.

 

I asked the rep who submitted my order. No luck, he would not add it without canceling the existing order. Why is Dell so inconsistent? Would forwarding the request to the supervisor work?

 

If you get a free bag please get the extension and email of your rep so that you can help others on this forum

 

Even next day it will still get to you in the same amount of time .

 

So if you find a rep that is willing to help people you want to punish them by sending hundreds of people to their phone line demanding a free bag?

 

I would like to help others on this site get a free bag . I fail to see anything wrong with that . Hey if your nice to me I will hook you up with the info also

 

is that just with the 1330?

 

I don't see any of this on the Canadian site? Do you think it's even remotely possible to get it here?

 

I just looked it is 1330 only. Oh well, I at least got the Targus messenger bag for free. I am still happy

 

I just looked on the site and your right it's not there. You could try calling a CSR and see what they say.

 

Anyone else have any luck getting the bag added to their order?

 

I tried, but they said I would have to cancel and reorder. I said no thanks, but ask if there was any other way. I ended up with a $75 coupon.

 

Just sent an email to dell customer service, said as of today I've been waiting for my laptop for a month, now I see your giving away a free bag and as a gesture of good will I'd like one.

Got this email:

Dear XXXXXXXX

Thank you for contacting Dell.

I understand that you wish to receive the FREE Timbuk2 Messenger Bag. I apologize for the inconvenience caused to you. I will certainly help you with this concern.

As per your request I will place a order for the FREE Timbuk2 Messenger Bag once the order is shipped out Dell Facility.

The estimated ship date of order number XXXXXXX is 8/1/2007.

 

oooh, I've been waiting for longer than a month. I'm going to try this. Thanks for the heads up!

 

I tried this. It didn't work. They were adamant I had to cancel my order. 4th time Dell was adamant I had to cancel my order to resolve an issue with it. I told the dude, y'all want me to so desparately cancel my order.. I'll take you up on it.

Really... It's retail (if i went to a store and said I'm within 30days give me x promotion they'd fulfill it right on the spot). How hard can it be to change something. Especially if it has nothing absolutley to do with the original order (as in proc/hdd/memory changes) and ships on a separate order altogether. I soent 30minutes quarreling and decided to just give up and try again in 9months when everything is all sorted out...

Dell needs to learn one thing through all of this. Be consistent in delivery of customer service. Customers don't like being treated differently.

 

I was able to get the bag yesterday around 4pm. I first went through the checking of the notebook status and talked to a person. They transfered me over to order modification and then they guy said in order to get the bag i would have to cancel and reorder. I told him i really dont want to do that and a friend of mine was able to do it with a new order. The guy there was honest and said he cant do it but that customer service should be able to. He transfered me over to customer service and a guy I got ahold of named Mark answered. I told him the situation how I was transfered from order modification site and all. Then he goes and says that I'll take your credit card number to order the bag. i then showed him how it was free on the web site then he was going to transfer me to order modification. I very politely said that I've already been transfered to there and they said that CSR needed to do this to create a new order. He proceded to do something and hung up on me. I was ticked. I called back and got a lady. I wish i got her extension after talking to HCW. Sorry guys. But she was saying i need th ecred card too. I told her of the deal and she was very nice about it and said then let your order ship she'll create a case log that will order the bag after my order has been shipped and get the bag for free. I'm doing this with a new battery and now with the bag. Sweet!

 

WOOT

Thank you for contacting Dell.

I understand from your email that you have not received the discount offer on the order. I apologize for the inconvenience caused and will certainly assist you with the request.

Please be informed that the order is still in production and the estimate ship date is on August 30, 2007 and the estimated delivery date is on August 31, 2007. As the shipping method has been changed from ground to the next day. Once the order has completed the production stage, the order would be shipped at the earliest.

Regarding the offer that was not offered on the order, would be processed once the order has been invoiced. I would follow up and update the information to you.

although its kind of blaint, he is saying he'll hook it up after my order ships right?

 

Ok, I just tried firing an email off to customer service about this. I'll cross my fingers and see how it goes.

Thanks for all the info on your successes and failures at getting this offer everyone.

 

The service tag is the last step before they ship. If she saw one you are good to go.

 

I just sent an email to customer service too

I wanna get a hold of this bag

 

Anyone get the free bag place an EPP order?

 

I just got one with a new order I just placed using the Amex $500 discount $1502 total

 

Good luck. By the time you get the notebook the OLPC will be more powerful.

 

Heck I wouldn't be shocked if the second order ships before the first one since I got it in black

 

I also placed a second order for the m1330 in black and w/a 6-cell instead of a 9-cell because of the delay. Hopefully I might actually receive this one before the one I ordered on 7/13. Suprisingly, both orders have the same ship date of 8/30 considering one was ordered 2 weeks ago. The guy told me the new order had the Timbuk bag but when I checked the order confirmation, it wasn't added. So now I have to try and contact him since customer service said they couldn't do it

 

I sent an email to customer support to try and get this added to my order. Not sure how successful it will be since my order is supposedly in the boxing stage (yet still scheduled to ship in a month lol). Hopefully I get it.

 

I think you should call them instead since they can easily respond no to your email w/o a fight. I called and at first he said no, but I kept insisting on it and throwing my ESD at him which is still in September and he eventually said that he would add it (I don't see it on my online status though so I'll be checking up on it again w/ the case # of that phone call on Monday)

 

haahhahahahhahahahahaahahahaaahahhahhahahahahahahaaahhah thats the best one i've ever heard

 

Can I put that in my sig ?

 

I called and they said they can't do anything until the order ships, supposedly are going to call me back. I have a log of their promise to add it once the laptop ships though....I predict much frustration ahead to get my messenger bag.

 

I predict they'll pull that "while supplies last" card on you after it ships

 

I just got off the phone with them and got the SAME response.