Tired of my 1520 and it's issues. Called Dell to find a solution, Dell refuses to service my warranty. I tell management off.. :D

I think everyone knows the recent grainy screen battle I've had with dell which remains unsolved still. So I got sick of my machine and dells crap and seen people have been able to trade in their systems for M1530's heres how it goes when I give it a shot!

Heres where the option came to my attention.

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I called customer service first, expecting they'd have more know how on the situation, I talked about it, and they said in rare cases, yes it could happen. She also said I could refund the machine, but need to send a request and then they'd approve it or not. We also discussed my problems and I learned a many of interesting things.. So after talking to the cheerful gal, I felt a bit educated on my options and figured "oh man this is gonna be easy". She said I had to talk to technical support due to the fact that her managers has limited say on these types of things, so she transfers me over.

After 4 failed attempts at transferring me to technical support I just hung up and went directly to technical support myself (I kept being sent to sales..lmfao).

Called technical support, waited 40 minutes to talk to a rep.. Completely out of the ordinary, usually I'm instantly put towards a tech. I knew at this point of waiting so long that I'm gonna be in for a ride.. Honestly I thought to myself, hang up and call later, their likely busy, nasty and unhelpful now, plus it was currently like 4AM there in India.

I had a list as long as my arm of problems and excuses to pitch to the rep to help my cause, just ready to be named off. I finally got through, and said how ya doing etc etc, then said I had a list of problems I'd like to name and talk about my options. Ran through the works and at the end, they bring up the screen fiasco which has been dead in the water the last like 10 days, the whole time I've been waiting on Dell.

He puts me on hold and looks into that screen problem, without me even saying I wanted it looked into. He comes back and says they we're waiting on pictures, which I already sent over 3 times now. What ever, we found out that rep took off on vacation and didn't send the pictures to the 'concerned' department. So that was put to aside and I asked him what my options were, he said "you need to send you're machine to the concerned department for the recall on you're unit".

I just said "yea.. put me through to management.." .. At this point I'm thinking "hold on to you're butt" I knew this was gonna be trouble, regardless if I even pitch the idea or seek support in the future on this machine.

I explained the problems again, to the manager. He honestly sounded like he just woke up and smoked a whack of weed or something. While he is explaining technical things and procedures to me, he kept pausing and then using terms like "or what ever", wow real professional, I can't even start to describe how this guy came off. Simply put, he had little interest in my problems and made up his mind he was gonna put little effort into the situation, and very little effort into using proper terminology or explaining things throughly.

Before I even pitched the 'trade in' idea, he assumed I was calling in regards to the screen issue and other problems I have and had in the past, he simply said "we're not gonna do anything to help you Sir, you need to send you're machine in for the recall".

It was long established back in August, my machine wasn't leaving my possession, due to the fact I don't want anyone else servicing my machine or people I don't know logging into it, plus I need the machine for work, all day, everyday. So I said "Ya, I disagreed to that before, how are you gonna compensate for the days of work I'll loose. while you do you're little unnecessary recall". So he completely ignores that and jumps to all the mentioned issues I've had and still have..

To make things short, They tried to diagnose the CPU whine and headphone jack noise and grainy screen and comedic damages/defects as 'not their problem'. Then says if I want any support with my machine at all, I gotta upgrade my warranty. Meanwhile, I still got a warranty on my machine until July - guess not. - Just out of curiosity, I asked how much would that be, what does he say? "I don't know.." - What a great business man, sells things and doesn't know how much they are.

Anyways -

I'm in complete disgust to the fact he bluntly said I'm no longer gonna receive any support or repairs done to my machine while it's under warranty. Because the 'concerned' department wants to recall the unit over the grainy screen issue. Basically, it's my fault they sent defective parts, and the wrong parts. I guess Dells new modo is "Fix your broken and defective hardware with different and incompatible defective crap we send you!", at least so it seems.

For anyone that hasn't seen my thread, heres how it went, they sent me a screen replacement kit, because my original WXGA Glossy LG screen suddenly started getting dead pixels for unknown reasons.

- First replacement screen, is a Samsung WXGA Matte finish, I don't like matte, that's why I got glossy, plus it was grainy as hell.

- Second replacement screen, is a Samsung WSXGA+ Glossy finish, I don't like WSXGA+, that's why I got WXGA, plus it was grainy as hell too.

THEY SENT ME DEFECTIVE PARTS, THE WRONG PARTS TOO!

So, I cannot get any support because the WRONG AND DEFECTIVE parts they sent didn't resolve the issue. So the manager goes on to say, it's the video card causing the problem. Which is impossible because if it was I'd see it on an external monitor right? Nope, it's perfect on S-Video and the VGA adapter on all my screens, even my original internal LG screen is perfect (besides for dead pixels). Then he pitches the idea, it's the driver. Also impossible, I reinstalled, updated and downgraded my video drives. At this point he ran out of ideas, so says "it could be something else?". That's right a question mark. He said it like it was a question. Thumbs up! - Not..

Am I missing something here? OBVIOUSLY the screens are defective not my machine, but he's convinced I'm just stupid or something I guess, meanwhile I'm the guy that solved the headphone jack noise when they couldn't do it, with all the money and resources they have.

So it draws down to, it's my fault they sent the wrong parts, it's my fault they sent defective parts, and because of their mistakes, I have to suffer and compromise to have their mistakes resolved. Basically after saying that to the manager he says "Well, I take fault for the first screen being wrong". Then I go to say "Well if that's the case why does it count as a strike towards me?". Basically if the problem doesn't resolve after 2 replacement parts are sent out they wanna handle things so I understand. He goes on to run off more excuses, I figured to hell with it I said to him "You know what I don't care about the screen, I'm so tired of this.. let's move on..".

Then I get on the video card memory excuse, "What about the video card memory, I was under the impression it was DDR3, like all the other competitor computers, not DDR2. No where on you're site did it mention it was DDR2. I think I should get compensation.." So what is his response? "No, that's NVIDIA's fault.. If you go on there site you'll see they only offer DDR2 on that GPU" - LIAR!!

No where on the Dell site does it say it's DDR2 or DDR3 or Grandma's special memory. So many consumers purchased the computer assuming it had the GDDR3. I know many people who got compensated for it too, did I get that privilege or option? Nope - This just added wood to the growing fire inside me..

Even on the NVIDIA site, where they display some of the notebooks with the 8600M GPU. They show Dell laptops, the Inspirons. NO WHERE on that page does it say what memory type. So again, Dell lies through their teeth.

Then I mention the defective paint job on my laptops microstain finish. I mentioned the customer service rep mentioned and confirmed they had massive case issues with the original manufacture and had to change manufactures to solve the issue. And she said that if I mentioned it they'd consider replacing it or going with my solution. I also mentioned I've seen it confirmed on many sites and even on the Dell blog. I go on to say the Inspirons we're delayed for weeks to months over the issue. His response is cute, "..wua..huh what? I never heard of this issue, we never had this problem or changed manufactures".

If I had a nickel for every time I was told a lie or BS'd by a rep or manager at Dell, I'd be able to buy out Gateway.

Then I explained my problems with the cosmedics, the edges of the paint job all around the laptop screen bezel, the edges are crooked, and appear to look chipped, has been like that since I got the machine. I could see the steel or w.e it's a shiny chrome like surface under the paint job all along the edges.

I never made a big deal when I got the notebook because I figured, that's how they all will look. But after seeing a lot of Inspirons recently made, they are perfect. This infuriated me, why should I settle for the KNOWN defective casing? I've read multiple scenarios of people sending machines back because of the same issue I'm facing. Again, I don't have the same privileges it seems.

Then he says they won't replace the known defective paint job because the LCD panels didn't resolve my dead pixel issue so how is sending me new bezels gonna solve the paint defects.

LMFAO you kidding me? Honestly.. I took a deep breath and just held in my rage and laughter. I was so inching to say "SCREW YOU" and hang up at this point..

Well I guess I see his point, how is my defect gonna be solved if they continue to send me DEFECTIVE parts.. lmfao...

Basically, after this, it just keeps looping back to the same topics, I didn't even mention the trade-in or exchanging my machine or ANYTHING. I just listed my problems and they instantly said "OH WELL, what do you want us to do".

After awhile...

I did get to say my proposal that they refund my machine, or take it and send me a M1530 for equal or of less value. In my case something better then my 1520 cost much less. I've configured a m150 for over $250 less then what I paid for my 1520. I mentioned it and it was a no go, he said nope as a matter of fact, everything the girl told me in the beginning, the manager said they 'NEVER' do. He then asks for her name and such in a tone like he's just ready to go and slap the girl for putting idea's in my head or something. Apparently for those type of things I go to where I started.. Meanwhile I was told to come to technical support. Does anyone know what their doing at that company? But then again, all large companies are the same.

So

Basically for them to even consider helping me with this machine or going with my proposal, I gotta send my machine in for the recall. They 'resolve' the problems they got documented. Send it back 5 days later. With no guarantee the problems are resolved. If the problems still exist, I gotta repeat that procedure 4-5 times. He said it'd take a total of 5 weeks. And if the problems still exist, they'll "think" that's right they'll think about giving me a new 1520, or a trade in for a M1530.

Hah.. I told the manager bluntly just out of anger because I knew I wasn't getting anywhere with ANYTHING - "You know what, I'm never buying a Dell again, or even gonna consider recommending their machines to people ever again. I've received way better service before, this time it's like no one even wants to be creative with finding a solution to fit, it's almost like you are working against me."

Then he pulls out the statistics chart and says "Well we have a 95% satisfactory rate. Only 5% of people have issues". I had it with the nice guy act, I've been nice for all to long and you know what it's time to be a prick. So I say "Good for you're statistics, where do I fall into that? I guess I'm just the small batch of people Dell doesn't give a crap about so it seems". Basically, I felt when it rubbed those numbers into my face he was saying "you're a small number so who gives a crap about you" - That how I felt.

I came right out and said "I'm insulted, and infuriated, I paid good money for a computer, and I'm told I won't receive good services because I don't fall into you're 95% of satisfied customers. On top of that, you send me defective parts and the wrong parts and hold it against me like it's my fault that I can't manage to make one of the defective parts work? No Damn way, that doesn't fly with me. This is completely disgusting."

Then he goes "I didn't say that it's your fault" and before he can even say another word I jump in and go "Actually, yes, yes you are. You disagree to servicing or even helping me because I didn't settle for the wrong and defective parts you sent me, now I gotta compromise for you're errors".

Then I go on to say "And to add insult to injury, I need to loose 5 weeks of work just to even have the privilege of being considered for a replacement machine or even going with my proposal. Meanwhile, right from get go, I've been told everything gets replaced with exactly what you have, meanwhile YOU SEND replacement parts that ARE NOT EVEN EXACT! You and you're co workers contradict their self constantly. I see very little credibility in ANYTHING you tell me. And even if I did go through with you're demands, you can't even guarantee ANYTHING will get solved, WHAT the hell kind of company are you running!?!?".

lmfao.. I let loose a bit.. I didn't raise my voice, or scream, I just was stern. Obviously being nice or acting like a push over isn't gonna help.

After I say all that.. He puts me on hold.. 5 minutes later he says "What are the exact problems" Then I go into detail, the LCD bezel paint is defective, media buttons are cosmetically defective - etc. He mentioned he was gonna talk to dispatch and see what he could do and get back to me.

He also asked I take my laptop apart, and get the serial number on my LCD. He wants the exact serial numbers on the back so he can do a "like for like' replacement. Then says he'll get back to me tonight or tomorrow.

Basically I gotta be an ass hole and talk to these people like their kids to receive and service. I instantly gave up the idea of doing a trade in for a M1530. Honestly if they can replace all the problems on my laptop without me having to send the machine away, they will gain my respect again. Until then, Dell are garbage and I am NEVER buying any of their systems again.

Wanna know something funny? I only scratched the surface of the things mentioned in the call, I'd name everything but the post would be much much longer.

Oh, I just realized something, he said that they would do the proposal if the machine is no longer in stock. Didn't the 1520 just get phased out, today? lolz..

Dell can go to hell, I've been nice, and met every demand they made despite they we're NEVER in any position to make demands. I'm tired of being lied to and walked all over. If I don't straighten them out when they BS me then I'll never get anywhere.

EDIT: My grammar and spelling gets poor as you progress through the message, it took me an hour to type it because I kept going to do things then come back sooo bare in with the typo's.

And if you disagree with my logic, feel free to flame me, because nothing can justify this trauma..



THE SHORT STORY

I'm tired of the issues, decided I want a new system or a trade in option. Call Dell seeking solution. Customer service rep says everything is possible in rare cases and confirms all of my problems as well.

Had to call technical support to do get things started because Customer Service managers are limited.

Called technical support was on hold for 40 minutes, tech said they won't help me at all with ANYTHING. I get put through to the manager - and he also refuses to do anything with my machine. I pitch the idea and he says to even be considered, I need to send my machine into the concerned department 5 times. Taking a total of 5 weeks to complete. With NO guarantee problems will be solved and if they aren't they'll "think" about my proposal.

And to even get any support, I need to upgrade my warranty. Meanwhile I still have 6-7 months left on my warranty. So I told the manager off and now he's looking into things.

 

I have heard that dell are pretty good but that story is starting to change my mind

 

how long did that take to type?

 

yaaaaaaaaaawn

 

And I thought the thread title was too long, but that post!

 

First I'll just come out and say that I didn't even read 1/4 of your post, but I got the idea.
Just want to say that Dell's been good to me, so it's not all bad.

 

Wow, I hope I never have to experience anything similar. Honestly if I owned Dell, even being the big company it is I'd make sure my customers are taken care of. That's who made the company what it is, and that's who can break it. I hope everything works out for you in the end.

 

and that is exactly why you will never own Dell.

 

I've been seriously considering buying an XPS 1530. From what I can tell so far they're good systems. I guess the best thing to do with Dell, is that hopefully if your system has a problem, you find it within the return period, and then you simply return it for a full refund. That's what I'd do. I wouldn't even give them a chance to "fix" it.

 

Too bad there is no money in doing that. The manager must have freaked when he started talking really angry on the phone, chances are its getting recorded. Nice job by the way, hope your problems get solved and you get your 1530.

 

sorry about that experience man.... but if i was you i wouldve handled things different.. if you get an idiot simply hang up and try again.some reps help you some dont... like you said some are so stupid and unprofessional its not even worth talking to them. I for example just keep trying until i get someone willing to resolve my issue. but again i think its bs how they treated ya..

 

Nocedo, does it? I know the this little experience has completely turned me off Dell.. lol

Crimsonman, LOL, about an hour of off and on'ness. I kept stopping to go fetch all the information and such that the manager requested.

NotebookYoozer, I expected nothing more or less from you.. Hahaa..

scooberdoober, yea it is, I guess eh? LOL

pixelot, of course Dells been good to you. They have been with me as well. Until they figured I didn't fit into their statistics the way they wanted me too.

staley, the manager was just as out when I started being stern. I don't know if he got fed-up or just seen the picture for what it is and decided to do something about it. Frankly I gave up on that idea as soon as I got the unhelpful technical support rep. If they can fix that stupid issues my current machine has I'll be happy..

DeusEx, thanks, and yea I hear ya man. Something was telling me to hang up but I wouldn't have been able to call any other time for awhile. I'd have to stay up to like, 4AM my time just to catch the technical support just after lunch time where they are located - assuming their more helpful through the day then through the middle of the night.


I got all the information, pictures of the problems, serial numbers of each part with the problems - everything. So when Mr. Stoned manager calls today, I got everything ready.

If he continues to be a unhelpful door knob I'm just gonna say "good day" and hang up and call in at like 3 or so AM or something. Not like it would make a big difference.. I'm gonna crack the leather whip I know that much..

I'll keep ya'll updated.. lol

 

I need cliffs man. That chit is too long.

 

, I added them to the bottom of the main post

Kinda hard to put it into a small paragraph.. But I tried.

 

I'm having some Dell issues right now as well. I was promised a lot of things but it seems like they never get delivered. Its okay - I have a hostage in this situation - they sent me two M1530s on accident!

 

mate, where are you based? If you are in the UK, then I can give you the direct line ot the XPS Tech Support Manager (hes a nice guy, and should be able to help, even if you dont have an XPS)!

Other than that, contact your Credit Card Company and tell the the full story, give dates, times and names of people you spoke to!

Then they will refund your money and deal with Dell!! The thing with CC companies, is that if they take a business to court (and they will if the business tries to mess them about) and win the case (which they probably will), then the business will be black listed from EVER accepting credit cards in that country ever again!

Just think of how many shops, business and consumers pay Dell with credit cards?? That will proper screw them over!

However this is only an option IF you paid by Credit Card, and NOT Debit Card/Finance, etc!

 

just make sure that they DEF only charged you for one, then keep them both! If they charged you for 2, demand compensation for the hassle, and send the worse one back!

Its a win-win situation!

 

It was on my Dell perffered account - which I already maxed out - so they cant possibly charge me more! I will def make sure some compensation happens! I've been wasting too much time with these guys.

 

H3rmaN, can you please PM me or give me the contact to the tech support manager that is helpful? i have real big issues with my inspiron 1520, kinda like the one B2TheEYo is facing but much worse, and non of the uk tech support is helping me. my issue has been dragged since october till now, with empty promises.

 

I'd also much appreciate a quick PM of the XPS support managers number. I'm yet to recieve mine, but it would be nice to have a reliable contact to fall back on should anything go wrong.

 

I only tend to give the number to people with serious problems, I can give you the number of a supervisor, who is also very helpful, I dont have a direct line, but I have his extension...

reason I dont want to hand out the number to anyone, is that he's a very busy guy, and doesn't need people hassling him when his team can deal with the issue.

So first try the supervisor if you have probs (I can PM you his extension), then if you dont get anywhere, let me know, and I'll give you the managers direct line...

 

If I where you I would call them one more time. Tell them to send you a replacement, either a 1525 or 1530 of equal specs, or else you will take legal action with the Better Business Bureau. Once you receive the replacement you will send in the broken system, since you need your computer every day to work. Usually threatening legal action will get you what you want as long as it is reasonable, which in your case I would say that that would be very reasonable considering all of your problems. Tell them your not gonna just sit their and take it in the ass and have no problem filing a suit against them. If they still don't listen get the person's name and say that their manager will be hearing from your lawyer

 

There's money plenty in doing that, and plenty of opportunity when you keep the customer. A friend of mine owns a Jewerly store, him and his sister flew around the country to personally deliver the customers watches, because Fedex delayed the package several days. The watches were actually gifts from them, so they made nothing plus they spent money on airline tickets. You know why? Because they know they will keep the customer, and that's what matters in the long run they'll make your money back and more. You know every few weeks a couple friends of the owner come in, and he displays ALL high end watches and they have more then you can count. Then all the watches are transferred back to the stores that same night. You know how much work that is? That's what customer service is.

I understand Dell is a much bigger company and they cannot cater to everyone however I would set strict guidelines for all employees regarding this sort of thing.

@judgedee, instead of you telling me I won't ever own Dell, I'll tell you this is why you won't never own a successful company. I'm sure at one point Dell took care of their customers, and didn't sell crappy parts but when the money started rolling in they seemed to have changed and that's really a shame. I would pride myself in making my customers happy. I'm also not basing my opinion on this review, I've read many others on this forum that suggest Dell is not taking care of their customers.

Just gotta remember you lose some and you win some, you can't always be out to make a profit.

 

a) It's spelled PREFERRED

b) It's a Dell account.....even if it's maxed out and they made an error by sending you another laptop, they'll still charge you for it

c) Typical mentality....."What am *I* going to get out of this?"

 

What I'm expecting is to get what *I* was promised from Dell. Thanks for checking my spelling errors - can I hire you full time to do that for me?

 

I think you work for Dell or something, because you always seem to dislike it when people try and get a little extra from them....me on the other hand, I say we try and get as much free stuff from them and every other corporation there is, the bigger the better!

 

I do not work for Dell, but I have a very good working relationship with them because of my job.

There's a big difference between "getting a little extra" and "trying to get as much free stuff from them". I'm all about getting freebies too, but I'm not going to go out of my way to try get something for free, or be pissed off if I don't get anything.

It's the over-inflated sense of entitlement that people have which rub me the wrong way. People feel they're ENTITLED to free stuff and then get their panties in a bunch if they don't get anything. BOOHOO!! You're ENTITLED to what you purchased......after that, it's an added bonus.

 

Sure, but I don't work cheap.

 

and you are entitled to compensation when the company messes you about...if something happens that is your fault, then I say tough!

but if something happens that is the companies fault, then you may as well try and get something out of it. if you do, then good! if you dont, then at least you tried!

 

Do you have a close relationship with the outsourced technical support? Or do you deal with Canada/USA reps?

I don't think anyone here is trying to rob Dell. But after dealing with the inconsistency of their customer support I wouldn't blame anyone if they tried.

I would consider hiring you full time but I don't want my words like color being spelt 'colour'.

 

H3rmaN, thanks for the thought but I'm located in Canada .


Now that I'm cooled off, relaxed about the situation. I'll be perfectly honest that I love my 1520 and been happy with it. But these stupid minor things that keep sneaking up on me and I keep finding out and noticing, push me more and more to the point - I just don't care, I'm tired of it and don't wanna deal with it anymore.

Dells been great in the past with solving issues. But since the dead pixel issue, they have been complete ignorant, care less ass holes. And I'm not gonna sugar coat it any because that's generally what they have been.


koo, you're lucky, I don't have a hostage, just a knack for telling people off and being perfectly accurate and fair and honest when I do it too. And that's the only card I have to play right now.. lol

Personally, if they never figured out I had both machines, I'd keep them both.. But that's me..LOL



So far I'm still waiting on Mr. Manager to call me back. I'm giving him until supper time and then I'm gonna phone up and DEMAND they meet my terms.

I just ripped my machine apart, throughly tested, examined and diagnosed each part and component if it's up to my quality standards.

So far everything is fine, as far as the CPU whine and headphone jack noise I could care less, I resolved both of them myself. If I bring those issues up again it'd be to convince that I deserve compensation or a trade in option.

Only demands I have is,

- they replace the LCD screen with another flawless LG like I have currently. Without dead pixels..

- The Lid, and LCD bezel get replaced due to paint defects and the Dell logo pealing off due to heat given off by the inverter.

- Compensated for all the bull **** they have put me through.. Lying about the video ram, making me run through hoops and fighting with them for getting proper service etc.

- Replace my wireless card which is rusting at the edges, that's right rusting..


If they can meet those terms I'll keep my 1520. If they can't they can go rub salt in their ass.

They mentioned they want to recall my machine? Heres my solution, when they send a box for my to send my machine to them in, they can include another 1520, for my to use temporarily while they do their unnecessary recall.

My way or the highway.. Easy as that.. lol

Also the manager is a dick, because I attempted to upgrade my warranty and I'm told I don't even qualify, and my machine doesn't either because it's discontinued...

Like I said, they have no credibility. Can't trust a word they tell you.

 

I've dealt primarily with Canada/US reps, but also overseas reps. Both of which have had some good, some bad.....I can't point the finger specifically at the overseas reps as being bad experiences because I've dealt with the occasional prick in Canada/US too.

You're fooling yourself if you don't think some people are trying to rob Dell. It may not be an outright robbery, but all the people that actually have to contemplate sending back a 2nd notebook which may or may not have been sent by mistake, are stealing from Dell.

Then to use the justification that "Dell is a large company, they'll never miss one laptop" is even more pathetic. It's not just one laptop that they're losing, think of all the potential times that this could happen (the forums provide excellent examples), and then think how you would feel if your customers were doing that to you. Granted, Dell does seriously need to look at their policies and practices, however that's still not an excuse to justify stealing from them. If you didn't pay for it, it's not yours.

It's "Spelled" and I can't be held liable that the US spells Colour, Favourite, Labour, and various other words improperly!

 

If Dell would get their act together there would be no need for these games. I'm sure that Dell has robbed more customers with overpricing their products and not providing adequate customer support.

Thanks again! I hope you don't start charging me

 

I agree that they do need to focus some efforts on internal refinement......but I disagree that their products (most of them anyway) are overpriced and that they don't provide adequate customer support. From a consumer's perspective, I have had excellent support for my home purchases. Granted, not everyone has, but I think you'll find more happy customers than not.

Bill is in the mail!

 

LMAO.. Common guys stop fighting...

Khris, I agree, you've made it clear and you are perfectly right.

But do remember, people get angry, upset and desperate to find ways to stick it to Dell for all the troubles they inflict on their customers.

Once frustration and desperation set it, I think any human is capable of things out of the ordinary, even for that person, rather their right or wrong. Ones logic and ability to think gets clouded and usually results in poor judgment.

Anyways, I believe you're entitled to more then what you purchased, when you're new purchase has problems and the manufacture bluntly disagrees to provide any quality service to you and find a solution to resolve the problems.

If you have to fight, nag, complain and be nasty, or compromise, or even be rude and fight to have things done, when the company is technically responsible. Then you are entitled to compensation, and an apology.



NOW STOP FIGHTING! lol Dell is the enemy here... Not each other..

This is a message board, not a spelling contest.. Or a test of wits.

 

Well the way I see it, if they mess up, and I get free stuff, then its their fault! If they ask for it back, then I will obviously give it to them, but if they dont, and I get it free, then its their problem! They should keep these things in check, and I shouldn't have to chase them up for it!

According to the OXFORD English Dictionary I have next to me, the word "Spelt" is in there, but the word "Spelled" isn't......

 

There's no fighting.....just voicing of opinions.

I couldn't agree more.

Oh come on.....you know there's going to be a test of some sort on this!

 

And there's that sense of Entitlement....

Perhaps another US word being spelled wrong!

 

Ahhhhhhhh..that felt good..lol...your bill will promptly be returned...actually....I feel entitled to it - so I'm keeping it!@

 

Lmfao...


I just got a dirty idea in my head...

 

dunno what your on about....I live in the UK, and I purchased my dictionary in the UK...

You say you spell colour and not color, which indicates to me that your not in the from the US. So you should know that the OXFORD English dictionary is the most comprehensive dictionary in the UK!

So I believe that it is right, and you are wrong....unless you are indeed American, in which case all your words are spelt wrong..esp seeing as we (the UK/England) created the English language....hence the relation between the name of the country and the language.

 

I'm actually in Canada.

After looking it up, I'm half wrong....."Spelt" is correct (although to me it's like saying "ain't"), and "Spelled" is also correct.

It's a good thing they didn't name the Language after the type of people in England.....we might have ended up speaking "Jerkish".

 

now there was no need for that was there?!

 

Your post came off a little pompous IMO. ... "We, the English, created the language".

Although there is truth to it, I felt the need to respond appropriately with a similar light jab. No serious insult was intended. If I had meant to seriously insult, you'd have known!

 

First off haft of the people here complain about the smallest minute issues. Secondly you do not have onsite service, so no matter how hard you push, unless you have this, you always have to send your unit to them. You have had these problems since day one, you should have just returned the unit. Every companies have lemons. I had nothing but good service with them and I really sick of people bashing Dell like this. Try and deal with sony, HP, ect and they WILL NOT SEND YOU PART AFTER PART TILL YOUR 100% satisfied. Dell really does try to take care of there customers, buts its people like the OP who gives Dell its bad rap.

 

no real offence was taken mate! I just thought it was a bit harsh saying the English are jerks! And I'm not even English...

All I said was that the Americans spell stuff wrong, and we do it right. And I stated that we created the language purely to proove my point that our way of spelling things is the correct way...

 

First off, eat me.

1) The paint defect and change of manufactures for the casing did not happen within my return period. It actually took place 3 months after my purchase. My system is still under warranty. WHY should I keep a known defected casing? It's technically THEIR responsibility to replace all defected parts. That is what a warranty is for genius. If you paid $1600 for a laptop, would you want it's paint job pealing away 4 months later? No, so go rub salt in you're hole.

2) You have no clue why they are asking me to send my machine back. You don't even know the full story. What's posted here is primarily what took place when I got fed up with the machine and the growing problems and demanded alternative options to just fixing the machine with the damn broken and wrong parts they keep sending me. Would you sir be able to fix a flat tire with another flat tire? No, so go rub salt in you're hole.

3) Half the problems occurred months after my purchase you fool. If it was within my return policy I would have returned the machine you bone head. Why else does a warranty exits if they REFUSE to service me. That defeats the purpose of a warranty even existing. So go rub salt in you're hole.

4) And if you got you're facts straight, their not asking me to upgrade to on site warranty service or anything. They want me to upgrade my warranty to 2, 3 or 4 years. Which is bull chit because I still have 6 months remaining on my current warranty. They even confirmed that at the beginning of the call!

5) If you read my post, their recalling my unit, to the concerned department. Not the depot you moron. Just to spit in you're face, they send me all the parts and I service the machine myself. They have NEVER asked me to send it in before. Because I have the training to service machines myself and Dell are aware of it because it's noted on my damn account. So go rub salt in you're hole.


They just wanna recall the unit to do an inspection because they don't wanna service my machine no more because I couldn't settle on the two, defective bull chit screens they sent me to resolve my problem. So they lie, and invent IMPOSSIBLE scenarios to get their way.

Why should I compromise when they make mistakes, lie through their teeth, and make demands meanwhile they are not in any position to, and refuse to cooperate and be resourceful and creative and find a resolve to the problems. Then tell me if I go along with their demands theres no guarantee after 5 weeks that the problems will be fixed!

You're completely unaware of all my problems and my background and the full story but you assume I'm just a stubborn stupid consumer trying to swindle my way like some kind of 3 year old kid.


vengance_01, you sir are just as ignorant as the company you try to defend.

 

WUT r U tawkeng abowt!! Us Americans, spele rite....Ur SPELLENG IS RAWNG!

 

I have to take B2TheEyo's side. You buy a laptop expecting it to last several years. If he's having all these problem within the first year, and its under warranty, chances are it wouldn't make it to year 2! At this point, if Dell is confident in their product, they should at least offer him an upgraded 3 year warranty for no charge!

 

Thank you MAC5217, oh well he's the only one that disagrees.. LOL


Well I just got off the phone with the manager he just called back from yesterdays discussion.

And.. SUCCESS Well.. not really. But progress in the right direction nonetheless.

Their gonna meet all my demands. They've taken the serial number of all the troublesome parts and are sending everything - Exact - this time around. If problems still exist, they'll consider the trade-in proposal. They've dropped the recall as well.

I'm getting a free upgrade from my 1 year to 3 years, and compensated $150 for the video memory confusion. Plus an additional $100 gift card for putting up with their chit and all the problems.

Being stern and saying how it is works I guess.. I should tell management how I feel more often.. LOL

We'll see how these new parts work out - because if they don't, 1530 time.

Tuesday is the day...Woot..

I strongly urge anyone fed-up with crap to do as I did..

Only takes one phone call..