Tired of my 1520 and it's issues. Called Dell to find a solution, Dell refuses to service my warranty. I tell management off.. :D

basically my understanding is that anyone and everyone can just call dell and complain about the ddr2 ram instead of ddr3 and get compensated, am i mistaken?

 

Yeah, basically. Anyone that's a gear head with GPU's and such would think instantly the card was DDR3 - not the cost effective solution. And with Dell not saying anything that I can see or heard of on their site. You're entitled to compensation for their mistake.

Being compensated for other problems, usually comes natural.

In my case I gotta ask for it because I always get the jerks or people that don't care. lol

 

You can't fault Dell for an omission and call it a "mistake". If they advertised it as one when when it wasn't, then it's a mistake. Not making a claim either way (and gear head's assuming) isn't grounds for compensation, it's gear head's jumping the gun and making assumptions which aren't true. If anyone's at fault, it's the people making assumptions.

 

Agreed fully, although every other manufacture that I've seen, tells you details like that. Dell on the other hand let you find out later in disappointment. That''s the error of their way.

Although, at the time the 8600 was the 'enthusiasts' solution for laptops (Until the 8700 came out shortly after). Frankly if you ask me anything that's high end or enthusiasts categorized, should be expected to be at the top of it's game. Know what I'm getting at?!

 

I understand your point, but just because "every other manufacturer" does something, doesn't necessarily mean that Dell has to. You can't blame Dell for consumers making assumptions. As a consumer, it's my job to find out all the information I can before making a purchase. If I was concerned with whether or not the 8600 was DDR2 or DDR3, I should research that before purchasing and base my decision upon the answer I found. I shouldn't assume one thing and then be pissed off and demand compensation (as you've suggested people do).

Caveat emptor! People need to stop blaming others for problems and have the balls to stand up and admit their mistakes. Dell made no mistake in their specs, it was a case of omission. The only mistake was on the behalf of consumers who purchased based on assumptions.

 

but what if your rep said it was DDR3 when it wasnt? or even better, if they said the THINK its DDR3, but not 100% sure, and you buy it going by their assumption?!

 

I ordered my machine online, but crap got complicated so after the add to cart part everything was done via phone.

I had to pretty much reconfigured everything over the phone.

Doing so I asked the rep if the card was alike to the desktop version (at the time I had zero experience with mobile gpu's - I was always a desktop whore). And he told me it was the highest specs that Nvidia could offer.

And on another note, I never said people to go after compensation for the video memory.

My exact words.. lol

My thread is all about getting Dell being pricks and saying they won't service me or give me any options because their stubborn dips and send broken and defective parts to solve my problems. The video memory was just an excuse to add to the fire - why I was fed up with the machine. It was hardly the main reasons why I wanted the switch. I could care less but I'd appreciate if Dell mentioned things like that to me during purchase and the reps being more clear and not just saying "the best we are offered".

 

Do you normally buy items based upon other people's assumptions?

 

Essentially you did.

 

They sell more computer a day then either of us have owned in a life time.. I'd expect they'd know what they are selling. Their suppose to have a cheat sheet and all the information in front of them.

Stop this stupid fight, or differences of opinions. You feel different then other people that your right. If you disagree with what people say then say what you think and leave it at that, don't keep it going.

 

Way I look at it, Dell should be informative on the products they sell. Not leave customers guessing.

My experience with reps, they lie through their teeth. This thread on what I've gone through just clearly proves that.

So if you can't expect Dell to publish that information, and can't expect the reps are telling you the truth.

Who's fault it is? My opinion. Dell.

You feel differently.

End of story. Stop the bickering like children.

 

My question was valid. You are also correct however.....Dell reps SHOULD know the answers. If I asked a question and they weren't sure, I wouldn't just assume the best.....I'd be asking for clarification and for them to find out for sure before I made a decision.

Isn't the point of an online forum for people to discuss their differing opinions? You make a point, I counter with my point, you counter with your point.....it's an ongoing process and not one that can be just "left at that and don't keep it going".

 

And I agree....but if you're left guessing, why would you bother to invest in something you weren't sure of??

Generally speaking, I've had the extreme opposite experience. I have dealt with some tools before, but I'll usually just hang up and call back.

This is an incomplete thought.....

Since I'm not the one in your situation, I can't honestly make a decision as to whose fault it is.

The only person who seems to be bickering here is you. I'm only trying to bring to light an alternate point of view for the situation and you obviously seem to feel threatened or insulted that I'm not siding with you. I don't have to agree with you or your opinion.....I do have to accept it however and the same goes for you accepting my opinion.

How would you feel if I said "It's not Dell's fault....End of story". That statement essentially discounts everything you've said/felt without any justifiable reason. Give me the same courtesy as I have given you otherwise your argument immediately becomes meritless.

 

lol You're taking me the wrong way man!

I just don't want my thread closed because the mods thinks it's pointless fighting. Although I agree that's what message boards are for, I don't want to cause trouble for the mods to be stuck cleaning up.

Although I agree, but I feel I should be able to trust and expect the people selling the product should be able to give me an informative and accurate answer. When I'm told it's the highest NVIDIA could offer, that's a clear indication, it's not no 'cost effective' crap I'm gonna be getting. The highest that can be offered is clear enough. If it was any less then it'd be called a cost effective solution. Look at the Nvidia site.. It's worded exactly as I describe it.

I've had my good times with Dell, but almost always, at least when I'm routed to other countries to handle my call, they seem arrogant, assume you're stupid, uncreative to find a resolve, disagree and argue you're opinion is wrong and impossible - even though you're right, and refuse to admit for mistake and errors on their behalf.

This isn't just a Dell related problem. Every company seems to have morons running the phones.. or is that just me?

 

isn't that what a review is?! someone elses assumption mixed with some hard facts as well....

in a review, they might assume that the hard drive noise isn't worth mentioning cos they barely notice it, but you might find it extremely loud!

 

The mods (hopefully) aren't going to close a thread when they see that there's constructive comments going back and forth. IMO, a couple of your comments would be the ones to have the thread closed.

You're absolutely right, and I've said that already. Dell should ensure they're providing their reps with proper training, and accurate information. They should also be training their reps not to offer information to customers/potential customers unless they know it's fact. When I call up and hear "I think it's <insert comment here>", I always ask for further clarification and most times I'll even call back to ask someone else the same question to compare answers.

I don't think it's a matter of them seeming arrogant, assuming your stupid etc.....I think it's more of a cultural difference. Not trying to further an already bad stereotype, but most of the East Indian people I've dealt with in person and on the phone, come across a little abrupt. This isn't on purpose, it's simply the way their culture has developed. I don't know what nationality you are, nor do I really care because I'd treat you the same if you were black, white, brown or purple.....but we all have to take into account that when dealing with others, issues will arise. I may come across as a complete and utter prick to you......but in my eyes, I may be trying to help. So the next time you get someone on the phone who doesn't seem to want to help, it may not necessarily be the case.

And finally no, it's not just you.....every company somehow manages to let a few morons slip through the interview process!

 

That's a matter of perspective, not assumption. If I find the hard drive noise to be suitable, but you find it too loud, that's perspective.

I can assume it's not worth mentioning because from my perspective, it's suitable.

 

LOL See I thought I was the only one.. Well good to know.

And yes, I completely agree, and fully am aware of cultural differences etc. With me being the customer, you'd think they'd be the one trying to, well, side with you and such, don't know how I should put it into words, so hope you get what I mean (tired, lol, so excuse my retardation today).

 

I do certainly understand how frustrating it can be as a consumer. I've had my share of dealing with companies ranging from VOIP Providers (*cough*primussucks*cough*) to moving companies that wrote on some of our furniture with a black marker and then refused to pay damages (*cough*capitalmovers*cough*).

Sadly "Customer Service" doesn't mean what it used to. Although I never believed the phrase "The customer is always right" because there are times when the customer is wrong, I do believe that sometimes the customer must be given the benefit of the doubt.

 

I feel for you man, you have to win this, don’t give up till you get the 1530!!, and every time you see it you’ll think you idiots at Dell, think you could cheat me out of a laptop replacement!! But look now ive got one!

You should send your story to trading standards or something, or watch dog "UK" people who send stuff to this tv program, company’s immediately give up! and they will say “we sorry we didn’t know how bad the customer service was in this sector, we will have to compensate for this ”

You will get given a free goody bag and a new 1530 for your troubles, but you’ll save the 5% of unhappy customers that get done over by dell!! Inc you!!

The trading standards way would work to! Go 4 it!

 

Well, never going to any of those mentioned companies again.. You serious, they wrote all over you're furniture with a marker.. Obviously that was no accident.. Wow.. I'd being going Ape chit..

Agreed though, I think everyone has at least one story why they hate CS lol.


TrisTan 08, hey, that's a good idea.. LOL! I'm gonna keep pushing either way until I get my perfect/flawless laptop that I should have gotten.. Especially with the money I spent (early adopter, so I got screwed)..

A 1530 might be the only way with the 1520 being discontinued.. LOL