Told I would get $100 dollar compensation for 8600 but never got case number?

The title kind of explains things. I'm not sure what to do. The lady on the phone promised me my $100 compensation and that i would receive an email with the case number. Well I never did and i called her on july 11th.

 

I got the manager's number + extension + case number

 

Hey Dmak, can you pm me about the vid card? I want to know which laptopvideos2go driver I should use if I have the 8400M GS? sInce they gotta be better than dell stock.

 

Can't help you, sorry. I didn't get my laptop yet.

 

minj call in and ask them how much they owe you in compensation. AFAIK, they send the details 24-48 hours after your laptop ships. I'm waiting for mine to ship before I get my $125 compensation.

 

I've gotten a few compensations and they don't make a case number for it. In a few days 2-5 you just get the coupon code. I know I called back and someone explained it to me. Don't worry about your money, it will come.

 

$125? I only got $100. Fvck, I got ripped off. Time to call in for more freebies for getting played.

 

Okay, I was worried because the lady said that I would receive an email confirmation with my case number. Thanks for the quick response.

 

DMAK i got 100 for the card, and 25 for the remote. you didn't get ripped off..you're getting two remotes! lol.
np minj...usu the case # is in the title of the emails tho...but if you call in they should verify your credit =)

 

I'm on chat with a dell rep, which is the nicest one i've come across yet haha. She verified that the rep who promised me the compensation is following up on it and nothing can be done until my laptop is shipped. Thanks though, i was freaking out that I wasn't going to get anything. One more thing....

1:08:04 AM Lizy Raphael Currently , we have an industry wide shortage for "glass" used in LCD
hence al parts to be made with the glass could be back ordered,it may or may not ship out on time

 

! nooooooooooooooooooooo i don't want to wait past 8/2...and i want my glossy screen lol. though i'm sure a lot of people have it worse so i should not complain. maybe they'll compensate more for pushing the date back...lol.

 

I got free next day shipping out of it

1:05:09 AM Me: I also had a question regarding the build process. Other customers with almost identical specs on their laptop have received theirs already, but they had ordered after I did. The only difference was the processor, which I ordred the 2.2 GHz one. I was wondering if there was a back order on that processor?
1:05:32 AM Lizy Raphael: Kindly allow me 3 minutes while I check the information right away.
1:05:57 AM Me: I am only asking because the estimated ship date is July 30th, and the estimated arrival date is around August 2nd. However, I will be out of town that week that it is scheduled to arrive.
1:06:13 AM Me: Okay, thank you.
1:08:04 AM Lizy Raphael: Currently , we have an industry wide shortage for "glass" used in LCD
hence al parts to be made with the glass could be back ordered,it may or may not ship out on time
1:08:32 AM Me: okay
1:09:02 AM Me: Is there anyway that I could get next day shipping or some sort of expediated shipping so that I may receive my laptop before I leave town?
1:09:24 AM Lizy Raphael: I shall go beyond my reach and with special approval I shall try to do my best for you.
1:09:36 AM Me: Thank you.
1:13:39 AM Lizy Raphael: Minjian, As you are a valued customer of Dell , I have upgraded the shipment to next day.
1:13:42 AM Lizy Raphael: Once the order is shipped out of Dell, you will receive the order in an approximate time frame of 1 business day.
1:13:56 AM Me: Thank you very much, I really appreciate it.
1:13:56 AM Lizy Raphael: And there is nothing you will have to spend from your end.
1:14:19 AM Lizy Raphael: Is there anything else I can assist you with?
1:14:29 AM Me: No, that would be all.

 

lol but free shipping is easy to get...its unfortunate about glossy LCDs...i better get mine by aug 3 lol...i hope.