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    Try to cancel your M1330

    Discussion in 'Dell' started by debbieandjon, Aug 6, 2007.

  1. debbieandjon

    debbieandjon Newbie

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    :mad: I was placed on hold for cancellations 50 minutes and was told I needed to be transferred to another department... another 20 minute wait. I blew a gasket and got an Indian CSR named Melanie (huh?) from the Dell Finance department. I told her to close my new account and the response was to call another department. After some negotiation I had her call me when the order was confirmed cancelled. Spending an hour to cancel at Dell sends a bad message. By the way I tested the "want to buy" wait time... only THREE minutes. :mad: :mad: :mad:
     
    debbieandjon, Aug 6, 2007
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  2. Csalbertcs

    Csalbertcs Notebook Geek

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    You know if you reconsider you could get some big $ of your dell as re compensation.
     
    Csalbertcs, Aug 6, 2007
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  3. Zetto

    Zetto Notebook Deity

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    And you posted this why?
     
    Zetto, Aug 6, 2007
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  4. Csalbertcs

    Csalbertcs Notebook Geek

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    I think he thinks were dell people.
     
    Csalbertcs, Aug 6, 2007
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  5. azntfl

    azntfl Notebook Evangelist

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    good story, want me to publish it?
     
    azntfl, Aug 6, 2007
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  6. az_blizard

    az_blizard Notebook Consultant

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    move to Dell Shipping Order Status and Customer Service Issues?
     
    az_blizard, Aug 6, 2007
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  7. ceminino

    ceminino Notebook Consultant

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    I've just told my rep (by email) that if my M1330 doesn't arrive on the promised date I'll cancel the order, it seems it's not a problem, he just asked me to send my account number by email...
     
    ceminino, Aug 6, 2007
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