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    UPS lost my **** laptop (a dell customer service story)

    Discussion in 'Dell' started by DCohen726, Mar 22, 2006.

  1. DCohen726

    DCohen726 Newbie

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    You may remember me from the "How long does it really take" thread. If not, let me get you up to speed. So I ordered a XPS M140 almost 2 weeks ago, and it was supposed to come last wednesday, however, turns out that UPS lost my package. So I contact UPS, who tells me to contact Dell, who tells me to wait a few days. So I get fed up enough that I go to the local ups facility who tells me they got no idea where it is. So I go home, call dell yet again, and finally they agree to get a replacement order (that was monday), now its wednesday and the order # hasn't been generated yet because it is still in the appoval stage. I mean, seriously, how long does it take to get approved, rediculously long. The woman I spoke with this morning says that it should be approved within 24 hours. Which is almost 3 days since the replacement order was place. However, on the bright side, I do get FREE next day shipping. So basically, I like the customer service from dell, what ticks me off is the fact that those a little higher up are taking so long to approve the replacement order. But overall, I am impressed

    But it still dosn't change the fact I'm Wicked Pissah (yes I'm from boston)
     
    DCohen726, Mar 22, 2006
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  2. USAFdude02

    USAFdude02 NBR Reviewer & Deity NBR Reviewer

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    Wow,

    I am sorry to hear about the loss. UPS has that happen alot, I have heard of a couple other people losing their laptops to UPS and having to get a replacement.

    The approval has to come from higher up and Dell has to put in a claim to UPS to get the cost, which shouldn't affect your delivery time, but sometimes it does.

    Hope this one goes better for you.

    Later.
     
    USAFdude02, Mar 22, 2006
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  3. DCohen726

    DCohen726 Newbie

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    Well at least I had gotten my free MP3 player on time lol.
     
    DCohen726, Mar 22, 2006
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  4. fookwin

    fookwin Notebook Guru

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    the SAME thing happened to me! so i aleady have a replacement and it is suppose to ship today but the order status still says its in production so i have no idea if it will really ship on time. i have chatted with dell numerous time and they keep reassuring me that they do not know of any delays...but i pointed out that the orderstatus says that it hasn't even been built - they counter with the "it takes 48-72 hours for the website to be updated" even though it has been over a week and it has been on the same stage - anyways - it so fustrating to get a real dell representative on the phone and usually they aren't that much help either-

    i dont want to cancel my order since i have the 1705 with the nvidia - sigh - i have heard that the nvidia cards might be delay until may 1st? can anyone comfirm this? i am pretty sure it makes sense since dell doesn't offer the card anymore - and i am pretty sure the chat/voice representative have no idea what is really going on...

    thanks in advance!
     
    fookwin, Mar 22, 2006
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