The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Upgrading to CompleteCare...

    Discussion in 'Dell' started by jawedib, Sep 22, 2009.

  1. jawedib

    jawedib Notebook Consultant

    Reputations:
    11
    Messages:
    123
    Likes Received:
    0
    Trophy Points:
    30
    Hey guys..
    So I have 2 days to decide whether I want the CompleteCare for my system which I've just bought or not. I have one question though.. Lets say my laptop breaks or I spill coffee all over it or whatever, will they be kind enough to send a better laptop as a replacement? Has that ever happened?
     
    jawedib, Sep 22, 2009
    #1
  2. Cin'

    Cin' Anathema

    Reputations:
    14,217
    Messages:
    15,406
    Likes Received:
    87
    Trophy Points:
    466
    You have a Studio 1555...you would mostly get a Replacement Studio 1555 as a replacement...Unless, they were no longer making that Model.
    (they may try to fix, first).

    You would be upgraded to different parts/etc..if they were no longer making those... ;)

    Cin...
     
    Cin', Sep 22, 2009
    #2
  3. Mastershroom

    Mastershroom wat

    Reputations:
    3,833
    Messages:
    8,209
    Likes Received:
    16
    Trophy Points:
    206
    Exactly. If your system is irreversibly damaged, they will replace it with a completely identical system as long as they have parts. Only when they run out of identical parts will they give you anything upgraded. For example, some owners of the outdated XPS M1730 have had their systems replaced with the M17X since Dell simply doesn't have any more parts for the M1730.
     
    Mastershroom, Sep 22, 2009
    #3