Very impressed with Dell UK

Thought I'd pass on a positive story which might help anyone keen to get their new laptop a little quicker than usual.

After plumping a XPS 1530 after much research (specially on this site/forum), I was going to buy from a reputable eBay reseller due to their very quick delivery times as I'd heard Dell could take upwards of 2 weeks to deliver. However, I couldnt get the exact spec I wanted from the reseller - plus those Dell discount vouchers made the price difference negligible. I put together an order on the UK Home site, then rang up Dell CS. I said I'd like to confirm the order but I need the machine fast (my current lappy is on its last legs), so I could only order direct with Dell if they could prioritise my order.

I called on Sunday (8th June), and the woman said (after consulting her manager) they could guarantee the machine arriving by this Friday (13th!), so I took that but wasnt too confident (asked for them to confirm in writing, but the invoice that came thru said June 23rd!).

Anyhoo, checked order status yesterday - Phase 2, being built; sceptically checked the order status this morning and lo and behold it had already been despatched to the courier! Spoke to the courier shortly afterwards and I have a delivery slot for tomorrow morning - just 2 1/2 days from picking up the phone to (hopefully) the box arriving.

Super impressed with this and just shows what you can get if you ask

Looking forward to playing with the following tomorrow:

XPS M1530 CORE 2 DUO T8300 2.40GHz,800,3M 210-20596
1 Display 15.4" WXGA+ Widescreen (1440x900) TFT with Truelife
1 Promo: 3-for-2: 3Yr XPS Premium Warranty Support - Priority Call In and Onsite Support
1 CCFL backcover blue & 2.0mp camera 320-10190
1 Memory Dual Channel 4.0GB (2x2048) 667 MHz DDR2 SDRAM
1 Hard Drive 320GB SATA (5400rpm) 400-14158
1 8xDVD+/-RW Slim Slot-Load Drive, including SW
1 Battery XPS Primary 6-cell 56WHr Li-Ion 451-10506
1 Graphics Card 256MB NVIDIA GeForce Go 8600M GT 490-10756
1 Dell Travel Remote control 506-10024
1 Intel® Next-Gen Wireless-N Mini-PCI Card, EUR 555-11012
1 European - Dell TrueMobile 355 internal Bluetooth Module
1 Dell Black 5-Button Bluetooth Travel Mouse 570-10390
1 Operating System : English Genuine Windows Vista SP1 Home Premium
1 English Microsoft Office 2007 Basic

£831 delivered

 

Did you order it over the phone? or did you send them your basket and the ordered it for you?

I have ordered mine online on 10/06/2008 and the EDD is 24/06/2008, but the status is stuck at Phase 2: Preproduction

My config is:

XPS M1530 CORE 2 DUO T8300 2.40GHz,800,3M 210-20596
1 Display 15.4" WXGA+ Widescreen (1440x900) TFT with Truelife
1 CCFL backcover black & 2.0mp camera 320-10174
1 Memory Dual Channel 3.0GB (1X2GB + 1X1GB) 667 MHz DDR2 SDRAM
1 Hard Drive 320GB SATA (5400rpm) 400-14158
1 8xDVD+/-RW Slim Slot-Load Drive, including SW
1 Battery XPS Primary 6-cell 56WHr Li-Ion 451-10506
1 Graphics Card 256MB NVIDIA GeForce Go 8600M GT 490-10756
1 Dell Travel Remote control 506-10024
1 Intel® Next-Gen Wireless-N Mini-PCI Card, EUR 555-11012
1 European - Dell TrueMobile 355 internal Bluetooth Module
1 Dell Black 5-Button Bluetooth Travel Mouse 570-10390
1 Operating System : English Genuine Windows Vista SP1 Home Premium

all the above for £645.26 (-£24.94 Quidco CB)

I hope I get it soon.

 

Have to admit, I was impressed by them. Had a problem with the credit card and it ended up with dell having to cancel the order. Coupon and offers were now expired and would cost alot more to get it the day after, but after contacting them (2nd time, first person was useless) they gave me the exact same price. Waiting for it to arrive atm

 

I ordered on the 10th, had the same EDD and was stuck in pre-production as well. Until I phoned up to query a few things and now 'suddenly' it has jumped to dispatched.

 

Damn.... I tried calling them jus now but cust service works from mon-fri.

Will wait for monday to come then. I am still stuck at Pre-Production.
I am sure my order must have been despatched too. I will check in WWI website.

 

My order stayed in 2, pre-production for nearly 2 weeks and it's suddenly dispatched!
I won't trust the whole order status thing now, but I'm still happy that I'm getting the laptop slightly earlier than I thought.

 

The WWI website that I found was as basic as they come. No tracking section at all.

 

My EDD has been shifted to 03/07/08 now!!
Crap.

 

Snap!

 

Well the status suddenly changed to Phase 3: Production today however the EDD is 03/07/08

I think I will get it maybe in the coming mid week.

I ordered my last DELL XPS1530 in march this year and it was delivered to my room on the 3rd day of ordering it online. Now thas a service which is about justifiable for that £60 price they charge!

 

Mine is in production too! Finally a bit of hope! Was going to phone and complain on monday but now maybe not.

 

Mine hass been shipped jus now.

Now I can sigh in relief!

 

Mine is shipped, but I can't get the service tag to work so I don't know my system config. Am I entering the wrong code or something?