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    Vostro 1400 Webcam Not Working!

    Discussion in 'Dell' started by shadou, Oct 6, 2007.

  1. shadou

    shadou Notebook Consultant

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    I decided to try a complete format and reinstall of the Windows Vista Basic 32-bit that came with the computer. After finishing the reinstall and installing all the drivers from the resource DVD, I can't seem to get the webcam to work. The device "Laptop Integrated Webcam" shows up in the Device Manager and indicates it is working properly. However, when I go into the Dell Webcam Center, and go into any of the modes (video, photo capture, etc.) and start the webcam, the blue light near it lights up, but no picture appears. Only a black screen shows up where there should be a picture. I tried the microphones and they do work, just not the webcam itself. How would I fix this?

    I did not try out the webcam before re-installing though. Is it possible that the webcam is physically broken?
     
    shadou, Oct 6, 2007
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  2. shadou

    shadou Notebook Consultant

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    Anyone have any ideas? I did update the driver through Windows update, but could it be a driver problem if the webcam is recognized and does "function" when a webcam utility is opened?
     
    shadou, Oct 6, 2007
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  3. chipper3152

    chipper3152 Notebook Consultant

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    remove its entries in the registry and the driver, then reinstall a new driver
     
    chipper3152, Oct 6, 2007
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  4. shadou

    shadou Notebook Consultant

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    How would I remove it's registry entries?
     
    shadou, Oct 6, 2007
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  5. Dell C.A.

    Dell C.A. Company Representative

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    Hi,

    My name is Todd and I'm with Dell's online outreach program. Did Windows install that driver automatically, or did you install it from either our Resource Drivers CD or from out support site, http://support.Dell.com ?

    Please verify that the driver has been installed correctly. From our tech sheets:

    - Verify the webcam driver had been properly installed — Go into Control Panel > Device Manager, find the Imaging devices for a Laptop Integrated Webcam and double click it. Then verify the Manufacturer is "Creative Technologies Ltd." on the General properties page.

    It sounds like a generic Windows driver may be installed, which is causing the problems. If so, you can pull the driver off the Drivers CD or from our support site listed above.

    Let me know if that helps. I'll stop back to see if there is anything else you need.

    Thank you,

    Todd

    Customer Advocate
    Dell, Inc.

    http://direct2dell.com/one2one/archive/2006/11/19/3648.aspx
     
    Dell C.A., Oct 15, 2007
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  6. Devedander

    Devedander Notebook Evangelist

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    Did you install a good video card driver? Sometimes a bad driver will result in a black box where some kind of video (namely your webcam pic) should go in Windows.
     
    Devedander, Oct 15, 2007
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