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    Walsh Western Delivery

    Discussion in 'Dell' started by JacksterD, Feb 25, 2009.

  1. JacksterD

    JacksterD Notebook Enthusiast

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    Hi people, I ordered a new Dell Studio XPS 1340 last week and it shipped on the 20th. It seems they tried to call on the 20th twice, but I was out at the time. They phoned my mobile two hours later and I caught it and a computer asked if Wednesday (today) would be good for delivery, I said no so it asked if Thursday was good and again I said no because Friday would be the best day for me. It then said I would be put through to a person, I waited but I was never put through so I hung up.

    I'm now unsure what to do, whether my laptop will still be delivered or if they'll wait til I get in touch with them. It says on my tracking site that a postcard was sent to me but I've not received anything:

    23/02/09 12:26 WWI - HINCKLEY ORDER COMPLETE IN HUB.
    23/02/09 12:26 WWI - HINCKLEY FIRST BOX SCANNED INTO HUB.
    23/02/09 08:33 PLAN COMMITTED NOTE.
    20/02/09 14:23 IVR-OUTBOUND POSTCARD SENT TO CUSTOMER.
    20/02/09 14:23 IVR-OUTBOUND PRE CALL - TRANSFERRED TO AGENT
    20/02/09 14:00 LODZ DEPARTED MANU.FACILITY
    20/02/09 12:16 IVR-OUTBOUND PRE CALL - NO ANSWER.
    20/02/09 10:10 IVR-OUTBOUND PRE CALL - NO ANSWER.
    20/02/09 08:52 CALL LOCK OUT.

    Anyone got any ideas?

    EDIT: It says under ETA "Carrier will phone customer to arrange suitable delivery date ", but I imagine it's said that since before I got the phone call. Anyone know what's gonna happen?
     
    JacksterD, Feb 25, 2009
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  2. Cin'

    Cin' Anathema

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    Do you know who the carrier is? Can you contact them directly? Or, if not..call Dell and get the contact information?


    Cin ;) :)
     
    Cin', Feb 25, 2009
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  3. JacksterD

    JacksterD Notebook Enthusiast

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    Thanks Cin', I just looked up the Walsh Western site and found a contact number. I phoned it and the earliest delivery date they could offer was March 2nd, but I organised it for March 5th since someone will be in to collect it that day. I'll need to start a countdown now! :D
     
    JacksterD, Feb 25, 2009
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  4. Cin'

    Cin' Anathema

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    Great! Glad you were able to get a contact number, and get everything squared away!

    Countdown begins........NOW!~ :D

    I don't think I even need to ask if your excited to be receiving it! :cool:


    Cin ;) :)
     
    Cin', Feb 25, 2009
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  5. JacksterD

    JacksterD Notebook Enthusiast

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    Haha, indeed you don't!

    If anyone's needing the number, it's +44 (0)871 987 3355, or it seems you can email from this page http://www.syncreon.com/index.php?id=50
     
    JacksterD, Feb 25, 2009
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  6. Cin'

    Cin' Anathema

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    HA! Thought so! Hmmm, how did I ever know! :p ;)

    Thanks for providing the Carrier's contact info..I'm sure it will help others!


    Cin ;) :)
     
    Cin', Feb 25, 2009
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