Warranty Advice: Inspiron 9300 Screen Burn

Just hoping you guys who are more familiar with Dell's warranty processing can help me.

I have an Inspiron 9300 purchased in January of this year with the upgraded 1920x1200 display. Last night at some point my computer popped off the "blue screen of death" so this morning that was the first thing I saw. I just restarted the computer and thought no big deal. However after restarting it's very apparent that the display had been burned by the BSoD image. No idea how this happened since my computer was closed up all night and the longest (to my knowledge) that this screen was on my monitor was 2 minutes at most.

I'm grateful for any advice since I'm not really a computer enthusiast and not sure how to handle this. Any advice, numbers to call, people to talk to at Dell?

 

Thats weird - I thought LCDs didn't burn in?

Probably just contact Dell support or call; their numbers somewhere on their site...

 

what kind of warranty do you have?

I didn't think LCDs burned either, but there is a first time for everything.

 

it should only be temporary, I dont have time to find the exact solution, but go to hdtvoice.com, and look in the lcdv forum, and there should be several threads similar to your problem, plus ways to fix it, though it should go away on its own over time

 

If you bought the notebook in January of this year and have a standard 1-year warranty with the notebook, Dell should give you a replacement screen.

I also find this odd, however, that you're experiencing this on and LCD display

 

here you go

What is Temporary Image Retention (TIR)?

Unlike phosphor-based displays such as CRTs and plasma flat panels, LCD displays do not suffer from permanent image burn-in resulting from the prolonged display of static images. This is widely understood as one of the key technological advantages of LCD. However, a temporary retained image may result in such displays, if a static image is displayed for a long time -- an effect known as "image sticking," or temporary image retention (TIR). This effect is not permanent, is not a degradation in overall life, and does not appear at all in typical usage. However, TIR can occur and can be considered undesirable in certain applications where 24/7 display of static images is required.


http://photography.consumerelectronicsnet.com/articles/viewarticle.jsp?id=25497

let us know how it turns out

 

It might be a defective monitor. Try argueing with Dell.

 

Just give it time and see if it goes away. If not, then that's probably a defective LCD in which case... call Dell and have a fit.

 

it will go away, read the article in the link, what I believed happend was that the bsod overode the screen shut off, so the image was displayed with the lid closed for many hours,wich typically shouldnt be long enough to stick an image, but with the lid closed, heat buildup from the backlight could greatly accelerate it, if it was my machine, first thing I would do would be to leave it powerd off for a few hours, then boot it up, if the image is still there, find or make some plain black full screen image files, from jet black to dark grey, about 4 or 5, then display each one for a minute or so going from darkest to lightest, and that should clear it up

 

Try running this video for a few hours non-stop. It's a dead pixel fix, but it works for many problems.

http://www.widowpc.com/members/fix_dead_pixels.zip

You'll need MP4 codec to play it (Or Quicktime)