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    Way to confirm LG Screen (Before you get it)

    Discussion in 'Dell' started by CDanyo, Apr 10, 2008.

  1. CDanyo

    CDanyo Notebook Enthusiast

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    I recently sent a few emails to customer care, and on the 3rd one after noting that the Sales Team didn't help:

    Dear xxx:

    Thank you for the reply.

    I understand that you have contacted the Sales Team. I will assist you further.

    I have contacted the Manufacturing Team and was informed that the High Resolution glossy widescreen for the Laptop will be LG and not Samsung.

    If you would like to view the status of your order(s) online please visit

    xxxxx

    I will personally keep a track of the order status and email you once the order ships out.

    xxx, the reference number for this interaction is xxx.

    Please feel free to email me if you need any further assistance and I would be more than happy to assist you.

    Thank you for choosing Dell.

    Respectfully,

    Kim_Singsit
    Email Case Number xxx
    Customer Care Specialist
    ABU Customer eCare
    Dell Inc.




    I hope this will help you guys. I was freaking out about getting a Samsung for the past few days but this definitely made my life a whole lot easier :eek:
     
    CDanyo, Apr 10, 2008
    #1
  2. Jesper

    Jesper Notebook Enthusiast

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    Besides notebookreview.com I also visit another forum here in The Netherlands where people are talking about their Dell laptops.

    The past week or two people are reporting that they're getting their XPS M1530's with 1680 x 1050 LG screens, and not with Samsung screens. It seems like Dell has stopped using the bad Samsung screens, or at least in this part of the world.

    I'm waiting for my M1530, I'll get it on Monday. I've ordered a 1680 x 1050 screen, I'm hoping it will be an LG.
     
    Jesper, Apr 10, 2008
    #2