Well this sucks.

My 1520's screen has a TON of bleedthrough. I tried to ignore it and thought that maybe I'd just get used to it, but I can't. It's especially terrible when watching DVD's or running a game. I wanted to keep it, it got good marks on 3dMark06 (3290), but I just can't get over the screen. No graininess, very nice picture quality, it's just bleeding through to no end. Will they replace the whole laptop or will they reinstall a new screen?

 

After some searching, people have opted to have the screen replaced OR it seems they've talked Dell into sending them a new laptop all together. Guess I'll go for the second option since apparently their repairs department doesn't do very well either. If anyone wants to share their similar experience and what they did, I'd appreciate it.

 

hey XxMerlinxX...welcome to the club. =) I also have some backlight bleed problems...I'm sending mine into repair tomorrow.

ok...I had no idea the repair department is that bad...*gulp* I can't really turn back...I already scheduled a DHL pickup appointment. Which post did it say that the Dell repair dep. is bad? What horror stories did you hear? Hopefully it can't be that bad.

 

Thanks for the welcome, lol.

Here are a couple links that I found about their repair department:

http://forum.notebookreview.com/showthread.php?t=157095&highlight=repairs
http://forum.notebookreview.com/showthread.php?t=63354&highlight=repairs

I had an hour and a half long chat with a dell tech. rep. and her floor manager. After a while of troubleshooting, the tech. rep. said that I would have to send back my notebook so that they could replace the motherboard, video card, and screen. I said that I couldn't do it because I had to have my laptop for class. She said there was no other option, that my warranty (it was the lowest one, 1 year mail in) only covered me mailing it in. I told her again that I couldn't do that and she had her floor manager enter the chat as well. He said the same thing and I repeated what I had told the tech. rep. I then ask if they could send me a new laptop and that I would return my defective one when the new one got here. He said that there was no such option available. He said again that they would repair it as soon as possible and that it'd be returned in perfect shape. I asked if my information would still be on the computer. Then I asked if the parts would be replaced with new or refurbished parts. He said refurbished and I told him I did not buy a refurbished computer, that if I had wanted a refurbished computer, I would've bought one to begin with, and putting a refurbished mobo in it would be almost the same thing. He then apologized for the inconveniences and that yes, now they were willing to do a system exchange.

I guess determination won out, so my suggestion is to just not take no for an answer if you ever have to deal with them again.