What a dissappointment

Just received my Dell 7577 via courier. Plugged in. Won't power up. Dead on arrival.

I was sooooooo looking forward to using this machine. What great value. What a let down.

Called the Dell service centre. Excellent service handling by the call centre agent. She was a pleasure to work through this. They offered a number of options (repair/ replace / refund). I chose refund just because I don't want to chance such an investment for the long haul if the out-of-the-box experience is like this on day one.

2 weeks of waiting - now deflated.

If anyone knows of another way to start this machine up I could look at trying it. Power cable connected and on. Blue LED on power cable is on. Power button just leads to keyboard lighting up for a fraction of a second and then nothing.

 

powerdrain, other than that just get a refund.

 

Get a refund or RMA it - I don't think you can fix it on your own.

 

You could try re-seating the RAM. I've known badly seated RAM (or bad modules) to cause this problem of a brief hint of life and then nothing: The BIOS starts, can't talk to the RAM and then shuts down.

John

 

return it and buy something else

 

What about the Lenovo Y910 Ideapad ? any thoughts on this model?

 

you can ask for a coupon

 

Just remember chris, ABA.....Anything but Asus. You think you would have issues with a dell? Asus is one hundred times worse in both quality and Customer service, so just run away from them! I would give the dell another try...

 

Asus gave me Hell. Tried using my warranty for a faulty keyboard (keys popped off whilst typing) but Asus didn't care and rejected my claim as "customer damage". I'm still livid thinking about it but I bought a new keyboard from a spare parts retailer and had that installed third-party. I may have voided my warranty getting it replaced but I couldn't care any less. Asus was OK a while ago but now they're just lazy, arrogant and if not really customer-unfriendly.

Hope you got refunded @ChrisBr.

 

The only way to get proper RMA service from Asus is to contact their Fremont office in Califorrnia. Assuming it's till there. There was an Asus forum rep (Not Raja @ Asus) who would try to handle all mishandled and bungled warranty issues(a lot of problems came from their third party warehouses like that one in Indiana or Wisconsin, that had college kids destroying parts and messing up everything), but I don't know if that guy is even around anymore. But usually people had better luck when they had their main USA office deal with the issues.

 

Ask @Mobius 1 he knows alot about Lenovo and uses Lenovo's as main rig.

 

All I know is that the Y920 (newer Kaby version, 7820HK) was the one that broke some of the records on HWbot.

I don't use Lenovo products, only ThinkPad. And those are an entirely different class of machines.


I still hold the majority of records here on HWbot for 7820HK: http://hwbot.org/hardware/processor/core_i7_7820hk/

If you see the top 1/2/3 score, at least of them is a Y920.

 

I see only you and iunlock on hwbot having AW 17s.

 

If keys were popping off that means the key hinges were broken (no other way that can happen) which is usually the result of users mashing the keys or pulling on them. Probably why you got rejected. No OEM RMAs those, replacing the hinges solves the issue - they cost about 50 cents per hinge. I replaced a whole numpad for a Lenovo laptop like that. Buying a whole new keyboard is not needed.

 

That would make sense - in Western and Eastern Europe they seem fine. A friend has tested the Austrian support and I've been in contact with the Bulgarian support locally for a motherboard replacement. Took about 7 business days (counting shipping)

 

This was 3 months in from purchase. And it popped off because the clips on the keycaps broke and I am a gentle typist. Those tiny clips to latch onto the hinges are so embarassingly brittle. My old X230 suffered more if not abuse, yet no key cap has broken off.

This doesn't mean I'll buy Asus again. I'm avoiding them. And this is my last.

 

Without seeing it I have no way of knowing why they would break but that counts as physical damage and no basic warranty on earth covers it. Not much else I can say.

 

with the other alienwares overheating out of the box I really wonder why?

dell quality at it's finest

 

Much better than asus quality, that's for sure...

 

You mean the Alienware design flaw that would render the CPU at 800MHz and 99*C until Dell addressed it thanks to this forum? Yeah, fantastic quality. Much toaster, so wow, very CPU - 10/10. As a PC? I'd say not a good idea, though.

 

increase power limit so we can advertise having actual TDPs but forgetting that the cooling solution is garbage from the start

 

Do the Alienwares have increased TDP limits? huh, that's news to me.

 

On new kbl units they managed to update the vbios for marketing purposes. Dunno about skl.

 

At least you can use the dell, the asus peice of crap will always be broken.

 

I had a $700 Asus X550LNV it came with a bulge in the keyboard and a few keys were sticky, after complaining to Asus they pretended nothing was wrong and ignored my concerns. My review is still on Newegg. Dell on the other hand, I got a refurbished 7567 (i7, 1TB HDD, 1050Ti, 8GB RAM, IPS 1080P for $700 after taxes, I sent it in twice for uneven core temps and I asked for a 7577 if possible and within 2 days they sent me a 7577 with 4K IPS, i7, GTX1060, 512GB nVME, 1 TB HDD and 16GB of RAM. I'm sure like every company they may have occasional issues but I doubt Asus would ever give this kind of compensation with a twice as expensive unit as a replacement. 2 years later my Asus X550 can't even run on battery (even after battery replacement). Of all the Dell ones I have used, mostly Latitudes and Precisions this Inspiron was the only time I had an issue and they took care of me. Also unlike Asus, Dell does not void warranty for self upgrades like RAM/HDD/WiFi card.

Even my father's corporation which has been using Dell tried HP because they offered lower prices but ended up back to Dell within a year because HP support and quality control was so bad. HP/Acer are probably the worst build quality and support wise, in more than 10 years helping people buy laptops I have not seen one person with either of these go more than a year without issues. Acer you even have to pay to send the laptop back to them in case of repair. As for Asus, they make some good models too unlike my X550LNV but support is almost non existent if anything goes wrong. One more thing, on the Asus I had to mod the vbios via bios edit because the GeForce 840m would throttle due to a GPU boost issue and ASUS could have updated the bios with a similar fix to help other customers but didn't.