What do you think about DELL services??

I am not sure about notebook service, but in desktop they are pretty good:

My company have 16+ dell desktop, from the ones using WIN98 to the lastest with WIN XP.
Some of the parts of different computers fail, inculding cd-roms, even motherboard and CPU. I called dell and spent around 30 mins on the phone(which is petty resonable IMO) then dell sent a tech. to my company and replace the parts within 2-3 days.

But what about notebook? I have seen many ppl were unhappy of dell cuz of their services.

Thanks for your help!!

 

Dell's notebook service is very hit or miss. That is, sometimes they are good, sometimes they are bad.

In my experiences, they have been very prompt in responding to my service calls, but there were many times when they would send me the wrong part, or not be very helpful at all.

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by nesbo

 

i was an admin where all we ran were dell servers and workstations. this was about 5 years ago. back then, service was incredible. i was never on hold for more than a few minutes, service tags made everything super fast, first tier support was very knowledgable. i don't know if this is still true or not considering all the horror stories i hear about dell's current CSR system.

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by jherber

 

Notebook technical/customer service have given me bad experiences. When I ordered my first laptop they downgraded my cd drive, and sent me the wrong drive twice after calling it in

 

Have a 1 yr old i8600, as well as 3 dell desktop systems, and think lappy support has really gone downhill since they took it offshore. Had a situation where on bootup of 8600, got XP welsome screen, XP loading screen, then display went black (no power to screen). Tech support had me remove batt., remove harddrive , hold down power button, then very adament I had to do a reformat/reinstall. Since I didn't want to lose all my data, I declined. Tech said that was only thing they could do, so i thanked and hung up. After much head scratching I discoveered that little pin switch that puts unit to sleep when you close lid was stuck in down position. Glad I didn't restore and lose everything only to find it was wrong. Dell has often recommended the reformat restore option when I've had prvious probs with desktops....never was the right solutiion then either

 

I personally like the dell computers but i HATE the customer service that they have!!! seems that they are outsourcing much of the customer service work *which is really stupid* cuz the ppl jsut don't know what in the world they are talking about!!!!!

my partner just ordered a laptop on the 12th of jan. Was waiting for the laptop and recently went onto the dell shopping cart to see when his computer would be shipped *no pending orders found* wow u should have seen his face!!! [ !] calls up dell.ca someone picked up within 45 secs says no use calling them cuz he ordered it from the US side okay calls up those guys.. waited 1hr and 45 min then someone from India picks up and the only reply she gave him was that the system lost the order and he would have to place the order again and pay $150 more *dell's weekly specials*

wow.. nice ppl working there....

Danton Chan
[email protected]

 

This is my first Dell notebook. I thought I'd give Dell a shot because I have a Dell desktop, which is great. I have had a great experience with my i8600, thus far. However, I have had the need to call their tech support twice. They DID NOT understand me, as I DID NOT them. I don't really give a flying rat's A** about outsourcing . . . But seriously, afford me the courtesy of understanding, whom it is that I am speaking to.

In any event, I have continued to be patient with their support staff. It is not their fault. It was a decision made by Dell to outsource, and as such, based on my existing experiences, I may never purchase another Dell product, again.

I have complained to Dell's customer service via e-mail. In both instances, Dell issued me 2 $90.00 coupons. These coupons are only good towards purchases on their Home & Home Office on-line store. Yes, I redemed those coupons without a blink . . . LOL

Perhaps, the coupons made up for my difficulties . . .

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