What is Dell part # F754K ?

A replacement system has been set out and typical Dell can tell me not a freaking thing about it. They did tell me F754K is the Dell part number of the video card. I have to know cause I may have to refuse the delivery. Thanks!!

 

Is it this ?

F754K -NVIDIA(R) Quadro(TM) FX 2700M 512MB

 

Sounds like you are getting a Dell Precision M6400 as a replacement

 

A Precision to replace an Inspiron? That's unheard of...how does the Quadro FX 2700M compare to the 7900GS?

 

I think it is a much better card and system but unfortunately the Quadro card is not a gaming card and incompatible with what I use a computer for. The Quadro card was designed for CAD applications.
I refused delivery. At this point I am exasperated and am thinking of asking for the full refund purchase of my original system. I will never buy a Dell again. Any other manufacturer would have figured out the right system to send. I should mention that I have worked in the industry for nearly a decade and a half so their third level support can't BS me on components as they continually try to do. The next notebook I buy will be a HP most likely and I will be building a desktop this fall.

 

Obviously its your choice Skye - but I just can't see how a 7900 GS could even touch the Quadro FX 2700M. Compare the base 3DMark06 scores for both cards.

If you factor in the CPU, RAM (DDR3 dude, up to 16GB) and up to 2 HDDs, that system will be able to handle gaming much better than your old E1705. Just my 2 cents.

Hope it works out for you...

 

I would have grabbed hold of that Precision with both hands, then eBay it. They tend to be worth considerably more than Inspiron machines.

 

You refused it

So what if it's not a gaming card!? It does a WAAY batter job at gaming than what you had. Good luck getting Dell to give you such a good replacement again.

 

The gaming/CAD difference is negligible and almost completely driver based. All you would have to do is to install GeForce drivers.

As said above: Getting a Precision replacement for an Inspiron is extremely generous. You should beg for it back.

 

What were the specs on the computer you refused ?

 

I dont know what the full specs were on the Precision. All i know is that Quadro cards are not supported for what I uses it for and since my life revolves around my computer, I cannot take chances on a Precision workstation with a Quadro card. Dell could have just as easily sent the XPS 1730 generously configured, but no, that's too easy. Remember the Quadro card is for CAD applications. Why should I have to wait for my games to crash and figure out that it was the Quadro card all along. I will never buy Dell ever again. Beg for it back? They are nice systems, yes. Beg. Never. Dell has turned a simple replacement into an exercise in futility. Typical. Also, Their (back end people) that handle replacements never notify you when they shipped. I find out when the fedex sticker is on the door. Then 2 days later I get an automated voicemail saying they have sent out a replacement.

 

Quadro cards handle games easily, and it's just as easy to simply the drivers of the "gaming" counterparts. All Quadro cards are simply tweaked versions of others cards. Mine for instance is the 9600m GT...if i install the 9600m GT drivers it will be a 9600m GT...i actually did and it worked flawlessly...not any better than the Quadro drivers though, exactly the same fps etc.

You are simply making assumptions on somthing you don''t seem to know the facts of. I think Dell was actually giving you an awesome deal but you only seem to aim to blame them for things.

 

Then why do the engineers where I work use the Dell Precision notebooks where I work to design their parts and not XPS notebooks? They could have easily given me the XPS eqivalent of the Precision.

 

Precision notebooks are part of Dells business range. Typically they are manufactured to last longer and have better connectivity options. However they are typically not at the cutting edge of technology - it's gamers that tend to drive that forward nowadays.

Personally, I doubt you will get a better machine than the one you turned down. If you do, well you must be sleeping with Michael Dell or something.

 

Yes they could...but they didn't....still, you didn't really have anything to complain about.

 

I can only say wow. You were offered a true gift. That precision would not have been any more likely to give you a gaming problem than any regular series card. The only difference was precision needed for 3-d modeling.

I hope you get something that you will be happy with, but at the very least that baby would have been on ebay for obscene profit.

 

All you have to do to get the full specs of the Precision are to log into your dell account. I would love to know what you got . Thanks

 

You all are now making me feel like i made a bad decision.

 

It was your decision to make. If you felt unhappy with it then fair enough. If it was me I would have kept it. Each person is different. If we were all the same, life would be pretty dull.

 

The main reason was that I have heard the Quadro card has issues with games and not even on the list of supported cards for my main one. Instead of wasting time and being frustrated trying to get the card to work then dealing with Dell, (a nighmare in itself), for another one. This was the logical choice (for me). Anyway it's what i came up with.

 

As always, the problem with Dell replacements, you hardly ever know what you are going to get until it's on your doorstep.

 

That is the absolute truth!! Well said!!

 

If you'd have known before you could have researched and found that there are solutions around the incompatibility of the GPU, that neither involve talking to Dell, or anything really complex.

Let's see what they ship you next; never know, you might get that XPS, but I wouldn't count those chickens.

 

You are correct!
What is puzzling is every tech I speak to asks for my email address, yet I get an email after about 1 in 20 calls. It is Dell's way. Keep the customer in the dark. I just realized why Dell does not keep their customers informed. They don't care.

Dreading that phone call to Dell. I know they won't do a thing without me calling again.

I think the reason they sent a Precision is they are phasing out the
XPS M1730 (pretty sure anyway) and having alienware take over the 17" gaming notebooks.

 

Sorry, but you are certifiably insane! lol (I am using humor so don't take this the wrong way )

That precisions was 1000000000000000 better than your Inspiron and you refused it? If it were me I would have been doing cartwheels NAKED down my street!!!!

Dell gave you one helluva gift and your bashing them??? W TF?

LOL at you....

 

I asked for a precision for a replacment and got laughed at by Dell. Well good luck in dealing with Dell cause I am going on 2 months now with no luck.

 

Gee thanks, your a lot of help.

I explained my logic.

 

Fair enough - and I wasn't trying to put you down..... Sorry about your mishap.

Now, did you even bother to do any research before coming to a conclusion using your logic?

Seeing as how you found these boards you probably should have checked out the precision before making a decision.

 

Really?

I'd take that the wrong way if directed at me!

Have you ever had a Dell replacement?

This happens a lot. Heck, most of the time not only do you not know what machine you will be getting, you don't know whether it will be new, used, black or blue.

I'm not having a go, I 100% agree that I would have been overjoyed at getting the laptop. I've said as much in this thread. I however think that people should quit poking fun at the op.

 

Yes, as a matter of fact my XPS M170 was replaced with a M1730 and I was THRILLED!

I am VERY familiar with Dell systems and warranties (been dealing with Dell for about 15 years now )

Anyway, you do know what your getting because an order will show up under your online account.

Does it really matter if it is refurbished? I mean, the precision he was going to get probably cost twice as much as his ancient Inspiron, so what's the difference?

On top of that, I have bought many refurbs from the outlet and you can't tell them from new most of the time.

As far as poking fun, I really didn't mean to put the op in a bad mood. I just can't imagine being that stubborn to not only refuse a better system from Dell, but to also complain about Dell in the same post

Sorry, just doesn't make much sense to me!

 

It does not always show up. I've had two replacements, one showed up online, the other did not. Yes it matters if it's refurbished. If I bought a brand new laptop and have the get it replaced within say the first month, I want a brand new laptop back. Dell will not do this unless you kick up hell normally. I don't care if the laptop is 1 million times better, I paid for a new laptop, I want a new laptop. Who are Dell to be giving me a laptop they think is better? I decide which laptop I wanted to buy in the first place. If I wanted the model they ship to me as a replacement, I would have bought that one in the first place.

Now if this is say 6 months down the line, well that's a different story. Refurbished is fine. But they should still always tell me what I am getting so I can tell them I accept or I don't; saves everyone the hassle of delivery costs + waiting time.

Besides, in the very first post......

So clearly the op had not been informed, and this really is not an uncommon thing to happen.

 

And was the op's laptop 1 month old? Didn't know they were still selling E1705's

I am also not sure exactly what Dell does over in Europe but here in the states you can def find out what system they are sending you. (I have had 4 replacements over the years and all of them have shown up).

 

Maybe you've just been lucky. They use the same system all over the world, and many people have mentioned that they didn't know what they were getting until it turned up.

Try not to be so sarcastic; this might be why the op took offense, and right now I am beginning to.

It still doesn't matter in principle though. It may not be a new laptop, but if it is that old then I paid extra for the warranty. Now what Dell should do is have an option with their warranties so you could pay more on the extended warranty to be sure that you'd get a new laptop, or pay less on the standard extended warranty to get whatever they throw back at you. Give consumers the choice and they tend to get less upset. I personally would gladly pay a premium to ensure any replacement I was sent was new.

 

You still didn't answer my question, but that's allright.

Maybe I did get lucky and, no, Dell does not use one system for the entire world.

EDIT: I am outta hear because this thread has been hijacked by us and I don't feel like dealing with a mod today

 

I checked my account last night and this morning. Nothing is there. No replacement info. All i knew was Quadro card is not supported with the main use of the computer. And FedEx was the informant that a system had been shipped. Didn't have time to research. Still haven't called. I will proly start over with support as the 3rd level customer support person I dealt with was like a robot repeatedly saying "we don't have any control over what components will be in your replacement system and we can't request components".

 

Let's hope you'll get a decent replacement. Why are you expecting a gaming system though? The laptop you have now wasn't really high-end when you got it but you expect to get an XPS or something as a replacement? They could give you pretty much anything they have and it would be an upgrade, you don't really have any grounds to make demands for anything better than a normal Studio laptop.
Still i hope they'll give you a nice upgrade and this has happened a lot, the first system they offered is proof of this and maybe they'll have a more fitting refurb available now too offer you.

good luck and i hope this'll get resolved fast enough

 

Agreed

Although some ppl around here think you should get a brand new system as a replacment for your 5+ year old laptop

 

I didn't say that. You should read my posts with less speed, then maybe you wouldn't miss things. I actually said if it was like a month old then damn straight I'd want a new one. If it was older, well I would want at least to know what they were offering as a replacement, and ideally another option as part of their warranty to ensure I could have a new one by paying a premium on the warranty.

 

I actually did get a brand new system after +3 months but indeed they are in no way obliged to do so. Anyway, their refurbs are usually as good as new, wouldn't worry about it. If we had an outlet here i'd never buy any Dell system new....next time i'm buying i'll have a friend in the UK buy it and then transfer ownership to me, the deals in the outlet are awesome and the warranty etc. on refurbs is the same.

 

Yes, it WAS High End for an Ispiron at the time and pretty much anything they give me WOULD NOT be an upgrade... My current system is more HIGH END than anything BUT an XPS. Dell does NOT offer performance components in the Inspiron line anymore.

 

You are SERIOUSLY mistaken if you think your old E1705 is better, spec-wise/design-wise/ANY-wise, than the M6400.

I mean, it isn't even a fair fight for the Inspiron... I just don't understand this entire thread, really..

Anyway, good luck and I hope you get what your looking for (whatever that is)....

 

I wasn't including the Precision line. I know the M6400 is better.

 

Oh.. ok then

I hope you get this resolved soon!

 

I still haven't called. Might need a pain pill before I do.

 

Did you ever call Dell ? Do you have a new system on the way ?

 

I haven't called yet. Soon though.

 

Looks like I have to start from square 1 yet again. Sent an email to the rep at: Resolution Expert Center - Americas Client Services last week and have not gotten a response. Seems they close your case at each step of the way and you have to open another one if you have issues from the last one.

 

Just email the first 8 people in Cins list and send a nice letter and you should hear back within 24 hours and yes they do close cases and don't bother telling you

 

Inspirons have never really been HIGH END, it was never their top of the line in anything. EVERYTHING they would give you would be an upgrade really.

I guess we can expect some more complaints from you about how Dell handles your replacement after you've waited for weeks to do anything yourself? If i were you i'd been on the phone with them right after refusing the m6400...why on earth would you wait with that?

 

Sorry Skye - but I have to agree with LPTP on this one. You CANT delay responding/contacting Dell when faced with an issue like this. You have to keep pushing and not back down.

If you have not already - pick up that phone and call.