What is Dell part # F754K ?

Let's keep beating that dead horse, shall we? lol

 

He may have not known that they case had been closed. I had it happen to me but after a week I started emailing and calling again.

 

I filled out the online form for unresolved issues and was informed after explaining things that I'd get another system. Dell has failed again. I sent an email expressing my dissatisfaction and told them to cancel it. The support person even said he'd request an XPS M1720 with SLI.
Got an email today and htis is what is being built
What total crap Dell has served up. The video card is much less powerful than my current one and the display resolution is less. I sent an email to them to cancel the order. Looks like its exec email time...

I am POd.. Looks like it's Dell exec emailing time

1 1224-1670 Studio 1737, Intel Core 2 Duo P8600, 2.4GHz, 1066Mhz, 3M L2 Cache
1 310-0173 Airborne Documentation, System Exchanges,Factory Install
1 310-8628 You have chosen a Windows Vista Premium System
1 311-8623 3GB, DDR2, 800MHz 2 Dimm
1 312-0707 56 WHr 6-cell Lithium Ion Primary Battery
1 313-6256 8X Slot Load CD / DVD Burner (Dual Layer DVD+/-R Drive)
1 313-6280 NO FINGER PRINT READER
1 313-7198 Jet Black Paint Studio 1737
1 320-6653 Integrated 2.0M Pixel Webcam
1 320-6897 Hi Resolution, glossy widescreen 17.0 inch display (1440x900)
1 320-7623 Hi Resolution, glossy widescreen 17.0 inch display (1440x900) w/ 2.0M pixel Camera
1 320-8018 512MB ATI Mobility Radeon HD 3650
1 330-0559 Standard Keyboard
1 330-1800 DELL RESOURCE DVD,BACK-UP INSP 1737
1 330-5122 Intel Centrino 2 Label
1 341-7838 250G 7200RPM SATA Hard Drive Free Fall Sensor
1 410-1883 ADOBE READER 9.0 MULTI- LANGUAGE
1 410-2184 McAfee Sapphire MUI, 30 Day
1 412-0148 No ISP requested
1 420-6436 Vista, PC-Restore, Dim/Insp
1 420-7938 Dell Connect 2.1
1 420-8183 Roxio Creator DE 10
1 420-8223 Dell Video Chat
1 420-9100 Dell Dock Consumer
1 420-9103 Microsoft Windows Vista SP1 Home Premium 64-bit Edition English
1 420-9106 eBay Web Access Icon
1 420-9352 Dell, Software, Wild Tangent Inc Games
1 420-9518 DATASAFE ONLINE 1.1 2GB
1 420-9691 DataSafe Local BackUp 2.0 Basic
1 421-0170 Creative Sound Blaster X-Fi MB(Panzer) Application 1.0
1 421-0187 Dell Support Center Software 64 Bit 2.0
1 421-0304 Microsoft Works 9.0, English For Inspiron
1 421-0323 Windows Live Search,Multiple User Interface
1 421-0427 Dell Movie Store
1 421-0463 Creative Camera SW
1 421-0540 Cyberlink Power DVD 8.2 Playback
1 421-1193 Download Store Links
1 430-3209 Dell Wireless 370 Bluetooth Module (2.1)
1 430-3272 Intel 5100 Wireless-N (1x2) Half Mini-Card
1 463-2282 Dell Owners Manual installed on your system,click on icon after system set-up to access

 

I think you should stop whining and be VERY happy with this offer. How is this less then what you already have? You're shooting yourself in the foot AGAIN if you refuse this....oh well, your choice ofcourse.

 

The display resolution is less and the video card is much less powerful than my E1705. Looks like its arbitration time.

 

Be aware there is a fee for filing an arbitration case.

If I were you, I would get in touch with the last rep who configured this and kindly request they put you back into a M6400 - if not, accept what they are offering.

 

How does Dell's arbitration system work? Hopefully it's not mandatory binding arbitration.

If it is, I'd think twice before taking that route since the arbitrator is essentially on the company's payroll and the binding part means you can't appeal to a court no matter how unfair the arbitrator is.

 

It's not Dell's. It's the BBB.
http://www.bbb.org/us/Dispute-Resolution-Services/Process/

http://forum.notebookreview.com/showpost.php?p=5097273&postcount=38

 

That sounds much more reassuring

 

FTC complaint would do more for you than the BBB will

 

Good luck getting anywhere legally with Dell.

I took paypal to court and while the judge completely agreed with me and understood the case, I still lost....

Although I am sure paypal spent some good money to pay for an attorney to drive 2.5 hours away for the hearing (and the standard legal fees).

I laugh sometimes because it would have been cheaper for paypal to just give me my money than pay for attorneys. lol

 

It may have been cheaper, but sometimes that is not the real issue. If one case wins, it sets a precedent for others which would potentially cost a whole lot more.

 

Lemme guess, Paypal got you on the sort of technicality that lawyers get paid to know about?

Or they could've just settled without admitting anything. Besides, I'm guessing this case is over something insignificant like $50.

 

Not insignificant to me.

Paypal was negligent and I lost $2000.

 

I don't think there's a case here anyway. The new GPU isn't "much less" powerful as what he has now. The first 3650 HD with 256mb was a bit less powerfull than the 7900 GS, add to that the extra 256mb and it'll be pretty much equal. The only thing is the screen really.
But remember that Dell already offered him a MUCH better system and he simply refused it based on completely wrong assumptions about the GPU.
This time they give him an equal system, the screen being a lower res but all other components and also the platform itself is newer so the system IS better by any means. That'll be a hard case to make i think.

 

LPTP-LVR, Thanks. I agree with you.

 

I know my post wasn't helpful now,

Maybe in the future though

 

No worries.

Update:

I have a Precision 6400 as a replacement. I am keeping it. It has the FX2700M card. 160GB 7200 RPM drive (I have to verify the RPM), 1920 x 1200 LCD and the Core 2 2.4 GHz cpu with 2GB of memory. I am keeping it. My old system is all but dead now. I was told the M6400 is a new build but there are indications that it is a refurb which is what I expected anyway. Thank you all for your insight and opinions.

 

Glad you got everything worked out!

 

Congratulations, that's an excellent machine. You might want to look into upgrading to 4GB of memory though.

 

Nice! Glad Dell made that offer again. And you can upgrade it all you want. There's 4 DIMM slots so you could even get 8gb RAM cheap .
enjoy you lappy!

 

Thank you everyone. I may upgrade the memory after I get a couple of minor issues with the speakers/headphone jack fixed. The entire process was a learning experience and I know I have made mistakes along the way but the good thing is, I have learned from it. The advice given was great and I do appreciate it. Many thanks to everyone who posted!!