What is Dell's laptop return policy?

I keep seeing people refer to Dell's 30-day return policy on their computers but I can't find anything on their website except a 21-day return policy with a 15% restocking fee. Is the 21-day/15% the correct policy. I'd like to know before I put in my online order for a Vostro laptop.

 

oh crap, I hope it's not 15%, I'm screwed if so.

 

If there is a problem with the laptop, then they usually won't charge you for it.

 

I called them before I placed my order yesterday. It took a lot of talking to get past the operator (two different ones actually) to get connected to a sales rep. I had asked for customer service but that got lost somewhere between operator 1 and 2 and holding. Anyway, when I asked "Todd" about the 30-day customer satisfaction policy he said he had to ask and came back and said they did not have that policy at this time. I did ask specifically about home and about business but I don't think he differentiated. I don't have a lot of faith in his answer from "sales" especially since I ordered a business model. I remain hopeful - a) that I love the new Vostro and returning becomes a non-issue and b) that they still have the policy for business models, just in case.

 

I processed the return on my 1520 today. I told them of my complaints, but also that I was buying a more expensive XPS M1530. They aren't charging me a restocking fee and it never came up. I think if you have a legitimate complaint and return everything there is not a restocking fee.