What should i do?

I had a m1210 with complete care until i spilled a pop on it. Apparently i don't have at home service because i was instructed to send it into the depot for repair. They deemed it a loss and said they were sending out a replacement. I logged into dell one day and saw a new order created for the replacement. It was another m1210 but it didn't have the the go 7400 and came with windows XP instead of vista. I'm one of the 12 people in the world who actually like vista so and figured i should at least get the graphics card i originally had.

So i contacted Dell and they told me that they would send me a m1330 instead. The m1330 is nice upgrade from my m1210-better CPU, more ram, bigger HDD, bluetooth and BT mouse, webcam, finger printer reader, LED screen-so i was initially really pleased.

Now comes the bad part. The m1330 was insanely slow from the second i powered it on. It took an eternity to boot up the first time.. so long that i thought it had frozen and hard reset it. I chalked it up to all the bloatware and did a clean install of vista.. which ended up taking close to three hours.

After the clean install i noticed that it was using 100% CPU all the time but i couldnt figure out why. I mean it was a clean vista install.Then by chance i noticed that CPU usage dropped to normal levels on battery but instantly returns to 100% when on AC power. Then i knew why the vista install and first boot up took so long. I'm not sure if this is the motherboard or a power supply.

Further, there are vertical lines which appear in the BIOS and i assume mean the 8400 is toast and the mobo needs to be replaced.

The number 9 key is also only half attached.. if you turn the laptop upside the number 9 hangs down. Also i originally had a 9 cell battery and the m1330 only has a 6 cell.

Finally the screen on the m1330 is complete garbage. There are several areas with dead or stuck pixels and it is uneven and grainy. I'm not being dramatic when i say the screen is complete trash.

I got it on Friday and when i tried to call them to address the issues i couldn't even get help because my information hadn't been attached to the new service tag. When i try to log into chat i get a "you bought this outside of America" msg.

Here is the thing, i don't have time to send it into the depot to get fixed as i am leaving the country until June in about 10 days and i need a working laptop for the trip.

Can i request another replacement for this replacement? Will the specs match my original system or this one i have now? I wouldn't mind replacing all the parts myself but i am not sure if the internal power supply is user serviceable or not? Any advice?

 

What you need to do is contact XPS Support, or the Rep you dealt with, and/or even a new rep ~ and let them know you received a faulty *replacement* laptop ~ explain everything you stated in your post above,

They really should be able to pull the info they need on the lappy by the Service tag, etc. And, don't do a Chat. Call and speak with a actual person ~ hopefully they will send you another replacement! This, time one that works well

Good luck.


Cin