What to do if I have not received the order confirmation email?

I order a dell 1405 on Dec 28-29 (dont remember exactly) but until now I have not received any email from Dell about my order. I ordered several Dells in the past with that email so no junk mail in here. The bad thing is I didnt print out the order confirmation when finishing my order. What should I do for now? Should I call them to verify? I dont have any order number to give, just my email address.

I dare not place another similar machine because I'm afraid they will double charge my cc. I also logon Dell.com and check my account and there is no order recently also, so I don't know if they received my order or not.

What should I do now?

Thanks for your suggestion.

-Caten

 

call them to verify ur order and just ask for them to send u an order summary thru email.

 

as I said I dont have any number to give, except my email...

 

u said u ordered several dells in the past. the must have ur phone / adress and other info on record. ask them to look it up and they shud be able to check ur recent order. also did u give them ur visa to pay?

 

yes i paid them via my visa cc... will call them tonight...in the office
i logged on the and there is no recent orders except those from may 06...

 

Be very careful. I ordered online during the holidays (over a long weekend) and they had no record of my orders or any confirmation emails. After two days and several phone calls and assurances that no orders existed, I got off the phone and found a total of 3 orders- the first two that they insisted didn't exist and the one I had just placed.

Of course, I had to call them back and have two orders removed, but had to wait 3 days to have my Dell credit refreshed to reflect only one order. (I won't even go into the problems I had with DHL on non-delivery for 5 days and complaints to District Managers! Not Dell's fault.)

It turns out that Dell's computer system had been overloaded and wasn't properly processing their orders.

 

Yes, I had the same issue with an order placed on 12/23 online that hit my credit limit on my DPA but never actually processed. I called and got it straightened out with very little trouble.

 

thanks... maybe i should call...i just ordered another similar one and call to confirm about the other one.. its obviously not customer's fault if there is something wrong with their system.