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    What's the difference between ProSupport and regular support?

    Discussion in 'Dell' started by nemt, Feb 22, 2009.

  1. nemt

    nemt Notebook Deity

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    It's $88 more on the configuration I'm considering (Precision M4400). Both seem to offer next business day onsite support.
     
    nemt, Feb 22, 2009
    #1
  2. Cin'

    Cin' Anathema

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    Hey!

    Here is information on ProSupport:
    http://www.dell.com/content/topics/...t/rethink_services?c=us&l=en&s=gen&redirect=1

    and, more info here: http://www.dell.com/content/product...station_precision_m4400?c=us&cs=04&l=en&s=bsd

    It look's like you get more dedicated service with ProSupport.
    ProSupport explodes this traditional device-centric support services model by focusing on customer roles and applying consistent operational processes across all device types AND the software running on those devices. The ProSupport model, which is only available to commercial and channel customers, will allow IT organizations to specify support requirements based on the role of the subscriber and the level of support that individual requires. Customers can build support service agreements a la carte or by customizing one of several pre-defined
    bundles. In either case, the specification process begins by identifying the role of the person using the service (rather than starting with the type of device being supported). Two choices are available:

    IT professionals: receive direct access to Dell’s global command centers for mission critical response management as well as participation in the new Fast Track Dispatch Program that allows certified IT professionals to order parts directly rather than going through the Dell support call center. Beta users of Fast Track report reducing internal IT staff time spent on break/fix activities by about 1/3.

    End-user business professionals: can get support for almost any client device problem including application software support, data protection and restoration, theft protection and connectivity problems on the road. This is a significant extension of the services that Dell has provided to end-user business professionals in the past.

    With a regular warranty, you get on-site, and the advantages of having the Business side of support.


    Cin ;) :)
     
    Cin', Feb 22, 2009
    #2
  3. booboo12

    booboo12 Notebook Prophet

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    Another thing about ProSupport, you get access to North American Tech Support.
     
    booboo12, Feb 23, 2009
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  4. nomanland

    nomanland Notebook Consultant

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    I was also looking for this, great info thanks!
     
    nomanland, Feb 23, 2009
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  5. Cin'

    Cin' Anathema

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    Great! Glad it was the information you needed! ;)

    It was a nice read & information, also! :cool:


    Cin ;) :)
     
    Cin', Feb 23, 2009
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  6. nekrosoft13

    nekrosoft13 Notebook Consultant

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    while rest have to suffer with indian support
     
    nekrosoft13, Feb 25, 2009
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