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    When Dell says they'll call you, do they?

    Discussion in 'Dell' started by Osserpse, Jan 21, 2008.

  1. Osserpse

    Osserpse Notebook Evangelist

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    I was told that I would be getting a call from a dell customer service rep today on friday to handle a system exchange. Do they say this to get you off their tail?
     
    Osserpse, Jan 21, 2008
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  2. nizzy1115

    nizzy1115 Notebook Prophet

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    No, they will call.
     
    nizzy1115, Jan 21, 2008
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  3. Greg

    Greg Notebook Nobel Laureate

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    In the last year or two Dell has gotten really good with calling back. I've been impressed.
     
    Greg, Jan 21, 2008
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  4. Osserpse

    Osserpse Notebook Evangelist

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    Still no call ;/. Maybe when they said Monday they meant Tuesday.

    Nevermind. She called saying she'll call tomorrow.
     
    Osserpse, Jan 21, 2008
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  5. ppc

    ppc Notebook Enthusiast

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    90& of the time these reps will NOT call you back. It IS to get you off their tail. I have seen it time and time again.

    If you called into the XPS customer care or tech center that's a different story - you'll be looking at 95% of the time that they WILL call you back. XPS has really been great.
     
    ppc, Jan 21, 2008
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  6. Ravich

    Ravich Notebook Consultant

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    Depends. I believe I have been called back twice, and not called back twice as well.
     
    Ravich, Jan 22, 2008
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  7. kamote

    kamote Notebook Geek

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    they've called me when we are working on something. glad they did!
     
    kamote, Jan 25, 2008
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  8. gunned

    gunned Notebook Evangelist

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    LOL!!!! I returned a system and was reordering and the sales guy was to "call me back" and didn't ...his loss as another rep took my order...so go figure that....
     
    gunned, Jan 25, 2008
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  9. Lithus

    Lithus NBR Janitor

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    48% of statistics are made up on the spot.
     
    Lithus, Jan 25, 2008
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  10. SLNevitt

    SLNevitt Notebook Guru

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    Oh the irony :p
     
    SLNevitt, Jan 28, 2008
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  11. xdreamer2

    xdreamer2 Notebook Enthusiast

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    I called last Friday for my order status because my order was in production since 1/14 and the rep said it is in the final stages or production and will ship in 2-3 days. She offered to have a rep call me on Tuesday 1/29 to give me more information about the status and make sure everything was fine. She even confirmed my call back number.

    No call and no voicemail from dell yesterday :rolleyes:

    Not really a big deal as I know my order has now shipped and I've got a tracking number...BUT they did NOT call me as they said they would.
     
    xdreamer2, Jan 30, 2008
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  12. SLNevitt

    SLNevitt Notebook Guru

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    I phoned Dell for help with my graphics card drivers - the guy on the phone as extremely helpful towards me, and even called me twice! - First time I talked to him online and he said he would call me 45 minutes later (which he did), and after that session he helped me out some more and he said he would phone me the next day to see how everything was (which he did!) And he was very friendly.

    Thats my experience with Dell though. :)
     
    SLNevitt, Feb 14, 2008
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  13. arihantddn

    arihantddn Notebook Consultant

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    In India... They Will Call Back For Making A Sale, Wont Call Back For Telling U Delivery Status, Rest I Ll Come To Know In Few Days N Ll Let U Know...

    Recd Vostro 1500 2day. E.d.d. Was 14.02.08 N Recd Bang On Time.
     
    arihantddn, Feb 14, 2008
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