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    When does Dell actually charge the credit card?

    Discussion in 'Dell' started by xie, Jul 26, 2007.

  1. xie

    xie Notebook Consultant

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    Simple question. I used a debit card and want to make sure the funds are always available.

    My order status is "Shipped" and my available balance is full. The charge from my order date has disappeared, as it was just an authorization.
     
  2. HCW

    HCW Notebook Deity

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    when your order is shipped
     
  3. xie

    xie Notebook Consultant

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    Mine was shipped today, still nothing. This is annoying, because with a debit card I need to keep a certain balance.
     
  4. HCW

    HCW Notebook Deity

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    It can take some time to show up . Really depends on the card
     
  5. xie

    xie Notebook Consultant

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    My card updates instantly, my balance & available balance match perfectly. I'm not complaining, I'm glad it finally shipped, I just wish they would tell me when they're going to bill.
     
  6. bob_blawblaw

    bob_blawblaw Notebook Consultant

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    Did you get an email stating your order has shipped? Or is are you just checking the status online. I think it takes awhile for Dells internals to sync up with itself.
     
  7. Methodis

    Methodis Notebook Evangelist

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    Mines still not billed :(
     
  8. goose

    goose Notebook Consultant

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    My credit card was billed two day's after I received my order.
     
  9. DTC87

    DTC87 Notebook Geek

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    i asked that question and a dell rep told me that it was charged the second i completed my order(over the phone). then i called my credit card company and they told me that there is an amount of xxx on pend.
     
  10. chuck232

    chuck232 Notebook Deity NBR Reviewer

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    For a credit card, they test credit by deducting the amount from your credit, but don't actually charge you outright. They put the credit back until the system ships, at which point they charge the card.

    I'm honestly not certain about a debit card though.
     
    jehuty0110 likes this.
  11. Amber

    Amber Notebook Prophet NBR Reviewer

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    It is the same situation with a debit card - Dell will do a pre-authorization that holds a certain amount unavailable on your card. Once your order is shipped, the actual amount will be deducted from your acct.
     
  12. hlcc

    hlcc Notebook Evangelist

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    my order just shipped today, not billed yet. lol maybe they forgot about me!!! hey i can always hope
     
  13. jabbok

    jabbok Notebook Deity

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    I was told today that it would be charged when the system was shipped
     
  14. thevjm

    thevjm Notebook Evangelist

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    On July 23rd, I bought my notebook with PayPal. They debited the funds from my debit card, then put them back the next day. Today, due to some confusion with the Dell Customer Service, I canceled my order and re-ordered it. Just 1/2 hour ago they charged my PayPal account and I am pretty sure they will put it back tomorrow because it is just an authorization. In short, I think they authorize your payment method, then debit the funds when the order leaves their warehouse.
     
  15. Askarii

    Askarii Notebook Consultant

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    I got it billed to my card the day before it arrived :p

    so it can take some time, basically the whole procedure begins once the product is shipped.
     
  16. D_Avenger

    D_Avenger Notebook Guru

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    I used a debit/credit card to purchase my laptop. They deducted the money off my account about 2 or 3 days after I received my laptop. I thought they had forgotten about me too. But trust me, they will get their money.