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    When we return a laptop do we pay for shipping?

    Discussion in 'Dell' started by awaisuk, Sep 10, 2007.

  1. awaisuk

    awaisuk Notebook Deity

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    When we return a laptop do we pay for shipping?

    And how much does the shipping cost in canada?
     
    awaisuk, Sep 10, 2007
    #1
  2. zfactor

    zfactor Mastershake

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    you should not have to .. call them and normally they will send you a call tag to drop it off or have it picked up by who ever your normal carrier is there
     
    zfactor, Sep 10, 2007
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  3. SirWells

    SirWells Notebook Consultant

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    If you're returning a laptop that is faulty then Dell picks up the return shipping. If you're returning a laptop because you aren't happy with it, and nothing is "wrong" with the laptop, then Dell still gives you shipping labels, but that cost of shipping is deducted from your refund.
     
    SirWells, Sep 10, 2007
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  4. ScanR

    ScanR Notebook Consultant

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    NO you dont need to pay anything for any shipments, just call dell and will give you a shipping waybill number for that....
     
    ScanR, Sep 10, 2007
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  5. nizzy1115

    nizzy1115 Notebook Prophet

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    dell is really good about this. just call and they will take the bill for everything ship wise
     
    nizzy1115, Sep 10, 2007
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  6. Noob1ee

    Noob1ee Notebook Enthusiast

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    Does this apply to Vostros or Inspirons?
     
    Noob1ee, Sep 10, 2007
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  7. ScanR

    ScanR Notebook Consultant

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    To all Dell systems...
     
    ScanR, Sep 10, 2007
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  8. brianj320

    brianj320 Notebook Evangelist

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    not necessarily. SirWells was right in what he said about the reasoning where one reason will let you avoid a shipping cost and the other will cause you to incur a shipping cost. when you call, be sure to tell them that you are unsatisfied with it for performance and hardware reasons, not just because "you don't like it" for example. that will ensure that they do only in fact send you the shipping label without charging you.

    as anythin goes though, if you are unsure call and speak to a Dell rep to get a better understanding.
     
    brianj320, Sep 10, 2007
    #8
  9. awaisuk

    awaisuk Notebook Deity

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    If i want to trade in the laptop for another one with different specs, than what i do?
     
    awaisuk, Sep 10, 2007
    #9