Who should I chat with to get my discs?

I got my inspiron e1505 and I want to do a clean install but i am missing the Cyberlink PowerDVD and Sonic RecordNow dvds. Today I did chat with order support but the guy kept repeating that I just bought the re-installation disc but not these 2 and it was clear that he wouldn't help me here. Anyways my question is - which dell support department should I chat with to get these 2 discs - Order support , Hardware Support ot Sales? And what should i tell them , because the mentioned guy insisted to connecting me with hardware support so they can help me with re-install><. Thanks.

 

LOL. They are all probably the same person. JK. But, I would say order support, they helped me out a lot.

 

Not sure, I did the online chat and got the disks without any problems.

 

I don't recommend chatting.
Just send an email.
Less trouble/frustration.

 

Unreal which chat support did you use of the 3 mentioned? And what exactly did you tell them? Thanks.

 

I don't know which of the 3 I used, but I just told them I needed to reinstall mydvd and Cyberlinks software but didn't have the disks. Then I asked if he could send them to me and they did.

 

I used chat, but unsure which one. They are sending me all of the discs I requested, no problem.

 

I used hardware support and had zero problems.

 

Well I tried few times but for some reason it connects me to the same person I've talked the first time. I use order support.. maybe I should try hardware support chat. But I guess I will wait till tomorrow so I can get another , more "generous" person to talk with. I hope I will have more luck tomorrow

 

Sorry for the double post but I have some update. For whoever wants to get the discs, chat with hardware support - they are much more polite and helpful. I am getting the discs within 3-5 days for no cost. As for everybody who posted on my thread - thanks for the help guys!

 

That suck!
You should be getting overnight for free!

 

Hehe I am happy that I am actually getting them. Oh and one more question - the guy gave me a Dispatch Number but I am not sure how to check the progress, since I have not recieved any email yet. Any ideas?

 

Yeah, mine weren't overnighted either. I was told max three business days, which I was fine with too.

 

"Thank you for contacting Dell's Consumer Hardware Warranty Support. It
was a pleasure working with you to resolve the issue you had with your
system.

The following information relates to your recent call. In order to
replace your part, we have setup an exchange."

This is really strange email from Dell support, but I guess that's the procedure. Anyways does anybody know how to check the progress of the Dispatch #?

 

One thing I think I should mention is $30-60 charge might show up on your account but don't freak out, because it showed up on my account and I was never charged.

 

I talked with reps on Dell's online chat service and was sent every single disc imaginable next day shipping at no cost. Worked out great for me.

 

dudesdudets where did you see the charges? Did you recieve an invoice or something? Because in "my account" I don't see anything related with the discs shipping.

 

Order history page which you might not see until you recieve the discs.

 

Nothing ever showed up in my account after I talked to the rep on Chat. I was a bit worried, and then the discs showed up next day.

 

Order the software with your notebook and pay for it, or phone Dell after it's arrived and explain you had to do a fresh install and can't see said applications on there anymore and they send you the discs for free (sometimes arriving the next day).